Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, supportive, and extremely communicative throughout the entire property buying and selling journey. Reviewers appreciate how agents provide clear advice, keep everyone updated regularly, and work at a comfortable pace to make the process completely stress-free. However, some people mentioned occasional challenges such as communication hurdles or minor delays tied to external factors and third parties. Consumers also noted that specific post-completion matters or property management situations required careful attention to achieve a proper resolution. Despite these few specific concerns, the general feedback remains overwhelmingly positive and encouraging for future clients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as highly professional,... See more

Service

Consumers find service to be positive, highlighting quick sales, professional communication, and helpful... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive teams that keep clients... See more

User experience

People report positive experiences with user experience, noting that agents are very nice and helpful while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

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4.8

All reviews

(198)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Rented a beautiful house in Summertown…

Rented a beautiful house in Summertown for 4 months through Penny and Sinclair. I live in Australia and yet arranging everything remotely was hassle free and the team have been very responsive to my queries whilst living in the house.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Short Let in Oxford by Penny & Sinclair

We approached Penny & Sinclair when my family needed short-term accommodation in Oxford this summer. Over three months, we stayed in two areas, Jericho and Summertown, and right from the start, it was outstanding. Georgia Guy, who's in charge of short lets, made everything easy for us, from moving in to leaving. She and her team found the perfect lets for us in no time, understanding exactly what we needed.

Throughout both stays, we were in the good hands of Georgia, Emily, and Amber. They paid attention to the little things that mattered to us, especially since we were there with our two daughters. Their prompt responses and the initiative they took to ensure our comfort made it clear they understood the nuances of a travelling family's needs.

Getting our deposit back was no hassle at all, and they did so with the highest level of professionalism. What also stood out was how they planned our check-out around our hectic schedule, which meant one less thing to worry about.

Penny & Sinclair aren't just doing business. They genuinely care, and it shows in how they treat you. It's like they're welcoming you into a community, not just renting you a place to stay. We can't recommend Penny & Sinclair enough for any family looking for a worry-free stay in Oxford. We're looking forward to our next stay with them!

A special thanks to Georgia, Emily, and Amber for making our stays memorable.

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very Professional

Sean was great from the start. Informative without being intrusive. Excellent communication. I would highly recommend doing business with. Very Professional.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Stand out service and professionalism

I have been extremely impressed with the level of service and professionalism shown by the Penny & Sinclair team throughout my sale and purchase transactions.

Joe Worsell, in particular, is exceptional at what he does. He has a wonderful calm about him, which he combines with the huge value he brings from with his years of experience. He is very responsive and you can tell that he and his team really care about what they do and doing the best job they can.

I would have no hesitation in recommending Joe and his team to friends and family.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Our family so enjoyed or stay in this…

Our family so enjoyed or stay in this lovely corner in Oxford. The interior was spacious & comfortable and the location was perfect!!
Additionally, the management team was responsive & offered clear communication.
We look forward to returning & will certainly recommend it to others !!

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Joe was quick, open and positive. He did everything he said he would, more than once as through no fault of his own the sale fell over twice. He and his team maintained contact throughout the transaction. A very good job well done. Thank you!
Jay Chitnis

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and efficient service

Penny Sinclair letting agency provided us with an excellent service with the renting of our property this summer. They were most efficient, friendly and professional. I would highly recommend them to anyone wanting the let their property for long or short term rentals.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and fast

Efficient and fast. I needed to find places to stay in the short term and they were really fast. Service was good and the flats were great!

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Service from Joe Worsell

We have had excellent service from all the staff but a very special mention must be made of Joe Worsell. He has guided the process, helped with the difficulties, been always quick to respond. He knew all the details and if I had a question he could not answer he found the facts very quickly.
If I ever sell this property there would be no question about who I would be asked to act for me.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

It was in the perfect location

It was in the perfect location, the apartment was well-appointed, and the customer service was great. We were met with a very lovely agent who walked us through the apartment and offered her sincere apologies for the slight inconvenience of an alarm going off in the building.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent estate agency

Selling our house in Oxford could not have been easier. Joe at Penny and Sinclair was professional, friendly and extremely helpful. He kept us informed, sorted out all our problems and was always ready to answer our questions. I would definitively recommend them. Thank you.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Highly professional and personable service

We first appointed Penny and Sinclair as agents to sell my mother in law’s property and based on the positive experience we went back to them when we came to sell our house.

Our Sales Manager Joe Worsell was highly personable as well as extremely professional, efficient and knowledgeable, especially when the chain below us collapsed and our original buyer had to pull out. He immediately re-marketed the property and turned the whole situation around so quickly.

If we are buying and selling property in future, we’ll certainly be talking to Joe and the team at Penny and Sinclair.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

An outstanding team

An outstanding team! Georgia and Emily are absolutely brilliant – highly professional, exceptionally organized, and incredibly communicative.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Five gold stars earned by Joe at P & S

Five gold stars earned by Joe at P & S. for their professionalism and buoyant, cheerful and practical attitude. This came to profitable conclusion in amazingly quick and measured time. Turning my attention to a search for a replacement home, I was touched by the concern, advice and extra research by P & S , which further supported me, even though moving out of their area.

April 24, 2023
Unprompted review

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