Penny Pension Reviews 659

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have worked in many places that I have forgotten or didn't even know I had left contributions, money that was probably lost. Penny is helpful and helped me realize how much money was lost, I was act... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Penny to help track down my pensions, and overall it’s been a really positive experience. The platform is easy to navigate, and it simplifies what would otherwise be a pretty confusi... See more

Company replied

Rated 5 out of 5 stars

I’ve said for a long time that there should be a way of finding old and existing pensions based on your National Insurance number. Thanks to Penny, in a matter of days, I know all I need to know about... See more

Company replied

Rated 3 out of 5 stars

What they Don't Tell You is if you want to access your Pot at 55 in a lump sum it will take between 3 to 6 months for you to receive the Funds as apparently they're more setup for Saving for Retireme... See more

Company replied

Company details

  1. Pension Office
  2. Non-Bank Financial Service

About Penny Pension

Written by the company

Penny finds and transfers your old pensions


You probably have thousands of pounds in pensions. Find it all, and transfer it in to a simple pension account ⚡

Penny is authorised and regulated by the FCA (FRN: 921299). As with all pensions, it's important that you know that the value of your investment could go up as well as down. You could get back less than you put in. Capital at risk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

659 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Brilliant so far!

Found this company advertised, and it’s been brilliant for me! All my pensions now in one pot (apart from one as that’s still active which is fine). Can’t wait for them to add the feature of being able to pay into it.

November 30, 2024
Penny Pension logo

Reply from Penny Pension

Thank you for the fantastic review! 🎉 We're thrilled to hear Penny has been brilliant for you in consolidating your pensions. Stay tuned for exciting new features, including the ability to make contributions! 😊
—Penny member support

Rated 5 out of 5 stars

Pension transfer

Saw Penny through an advert on instagram and whilst im only in my 30s i decided to think about combining my pensions together so its one place. I liked the simplicity of their app which straight away gives you a breakdown of the value of each pension on the main page. Didnt take long for 2 pensions to be found. Waiting on another 2 but im in no rush.

I wasnt the best organised for keeping pension documents together and i asked quite a few questions which was no trouble (speaking to Nathan). Really impressed so far with the ease of the process to transfer.

Highly recommend!

November 22, 2024
Unprompted review
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Reply from Penny Pension

Hi Janet,

Thank you for this wonderful review! It's fantastic to hear that you are already seeing the benefits of our app. We're glad you're enjoying the simplicity and organisation it provides.

Nathan and the team are here to help, so feel free to reach out with more questions as you move forward.

We appreciate the recommendation and are thrilled to be part of your pension journey!

—Penny member support

Rated 5 out of 5 stars

Great helpful company

Clear instructions from the beginning and full explanation given of what the process is, answers given to any questions promptly. Can’t fault this service very helpful staff members.

November 21, 2024
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Reply from Penny Pension

Thank you for the lovely feedback, Kate!
We're delighted to hear that our team and process were able to meet your expectations.
We appreciate your kind words.

—Penny member support

Rated 5 out of 5 stars

Pension funds

I've received good communication on transferring my pensions to penny pensions from start to finish..

November 19, 2024
Unprompted review
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Reply from Penny Pension

Good morning,

Thanks for the 5 star review! We are very glad to hear your pension transfers have gone smoothly. ⛵️

All the best,
Team Penny

Rated 5 out of 5 stars

The whole process was easy and quick

The whole process was easy and quick. The little details like the pre written template to providers was useful and quick

November 18, 2024
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Reply from Penny Pension

Hi Leroy,

Thanks for your great feedback! We're glad to hear that you found the process easy and quick, and that the pre-written template was helpful.

—Penny member support

Rated 5 out of 5 stars

They’re really efficient on helping me…

They’re really efficient on helping me merge my pensions and are always on hand to help!

November 6, 2024
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Reply from Penny Pension

Afternoon Ryan,

Thanks for the 5 stars. Sounds like Penny app is delivering exactly what we promise for you. 📱

Have a great week!
Team Penny

Rated 5 out of 5 stars

Honestly is the first time when I use…

Honestly is the first time when I use Penny Pension, and it's amazing how much can help you know how many pension you have and how much have in your pot.

October 29, 2024
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Reply from Penny Pension

Adrian,

Sounds like you are using our app to stay on top of retirement planning. This is fantastic feedback to hear. 🙂

All the best,
Team Penny

Rated 5 out of 5 stars

Support and response time excellent

Support and response time excellent . Found my pension and will facilitate the next steps I need to get what I want from these pensions

October 28, 2024
Unprompted review
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Reply from Penny Pension

Hi Roger,

We appreciate you leaving us some feedback! Those are two key areas we focus on here at Penny.

Find Pensions 🔎
Support our members ✅

Rated 5 out of 5 stars

Found most of my old pensions which I…

Found most of my old pensions which I thought were lost and are currently digging out the rest. Great service.

October 25, 2024
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Reply from Penny Pension

Cheers for the review Michael,

Hopefully we can get all those pensions found and consolidated for you. 🪄

Rated 5 out of 5 stars

A Greater Understanding

It became apparent to me that my pension plan was not structured in a way for me to understand how my finances for the future could look. After a work colleagues recommendation I did a little research and opted for Penny Pension to consolidate my old pensions. I gave them the required information as accurately as I could source about previous employment and my various home addresses. (Policy numbers would of helped but unfortunately I've not been the most organised!) Some pensions being defined benefits are not possible to transfer as protected guarantees/ benefits could be lost. Lianna explained this all to me and gave me some useful contact information regarding these type of pensions. I now have a few pensions on Penny Pension and I feel a lot more at ease about understanding the pensions I have and how these could be nurtured for the future. It has given me the impetus to build a more accurate picture of where I am now pension wise and what I need to action for the prosperity of my future retirement. Thank you Lianna for your courteous, prompt and detailed response.

October 21, 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Good afternoon!

Lianna is a real star and this is awesome to hear how she supported you through your retirement planning journey with Penny.
We love hearing about people who feel more secure about the future through using the Penny app. We really appreciate the thoughtful feedback.

A pleasure to have you as part of Penny. 🚀

Rated 5 out of 5 stars

Penny did everything that they said…

Penny did everything that they said they would. Very professional and timely. A great experience

October 17, 2024
Penny Pension logo

Reply from Penny Pension

Thank you for the kind words Ian.

I hope we can keep on delivering a 5 star service for you. 🤩

Team Penny 🤓

Rated 5 out of 5 stars

Penny came recommended from a work…

Penny came recommended from a work colleague and what a simple way to port all your pensions together with no hassle

Thank you

October 17, 2024
Unprompted review
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Reply from Penny Pension

Thanks, Alistair. We highly rate your work colleague!

Rated 5 out of 5 stars

Excellent Process

Excellent process. Very simple and very straight forward. No complicated jargon to understand and very helpful. Found 2 pensions I have no idea about and 1 that I had forgotten the details to. Thank you Penny Pension

October 4, 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Thanks for your review, Joe!
We're so glad you're finding Penny helpful

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