Pense Reviews 236

Excellent from start to finish. Communication was top notch.
Would highly recommend

Received an email every week updating me on the progress of my pension
Every one I spoke to at pense were extremely helpful a 5 star review from me

I can't recommend this company enough, from start to finish they showed professionalism from listening, taken time explaining everything, updating at every stage without having to contact them, I personally delt with Amber and it was great to deal with someone so experienced in her job and actually do what they say they are going to do.
I can't thank them enough for a smooth seamless transaction, I can only wish everyone I delt with was as easy, life would be so much simpler.

My contacts Amber and Russell were excellent at getting things done. When my chosen pension provider seemed to be taking longer than expected they followed up with them to see if there was a holdup that can be resolved. I was very pleased with the whole experience.

Initial response to online enquiry was prompt

After discussing my options the recommendations from Russ were clear and understandable

Follow up paperwork was received quickly and the pack was clearly marked to enable easy reading and completion

Amber in the admin team then kept in constant touch assuring me that the pension company was processing my application as quickly as possible

On completion of the overall transaction Amber did a final check to ensure everything was to my satisfaction.

First class service start to finish. I'd highly recommend,

Everyone at Pense were very helpful and explained everything that was happening.
They kept me updated at all times and made the whole pension journey straightforward.
They were also very patient and answered any questions I had.

I was looking online at options for taking my personal pensions. I have relocated and am not currently working. I received an immediate call from Pense and then follow up communication relevant to my particular circumstances. I spoke with financial advisors Russell and James. Following my decisions the administration was carried out by Amber. I have felt fully supported and informed throughout the whole process.
Great job team!

I must commend pense,especially amber,who has worked tirelessly to fix my four annuities together and always kept me informed along the way.

Richard

Both Caroline and Amber have sorted through two pension funds for me. Caroline started the ball rolling with alternative figures to utilise the money in the best way for me. Once that was done then Amber took over with the documents etc keeping me informed regularly until the funds were all sorted. Amber kept on with it until she nade sure that I had my policy docs and funds starting. Overall BRILLIANT Service all the way through. Definately would recomend PENSE, Caroline and Amber to anyone trying to sort out any pension funds..

Caroline was very friendly, highly. informative and guided my needs with her best intentions, explaining clearly anything I didn't understand. A lovely lady.

From having no idea how to start and being quite nervous who to trust. I checked trust pilot and read really good reviews about Pence. From my experiance they were absolutely spot on. I spoke to Russ originally who knows his job inside out. Very friendly and helpful. Who arranged my annuity and passed it on to Amber who kept me fully up to date with all the information. Now completed more than happy with their service can be trusted with your nest egg. They do all the work expertly and quickly.
Many Many Thanks Pence
Sue and Peter Todd

Superb service from Amber and the team will be using you guys again in the coming years

Your help was invaluable as alot of companies did not want to help me due to the size of my pot.
You was always available either by phone or email so many thanks
Xx John florek

Practical straight forward advice,easy to understand and smooth transaction.

I cannot recommend Pense highly enough. They were clear and straightforward throughout the process and kept me regularly updated on my annuity application. From my initial conversations with Russell, through to the comprehensive weekly updates from Amber, I felt that I was in safe hands during the whole process. It is very refreshing to deal with a company who are so competent and who follow through on what they say they will do!

I wouldn't hesitate to recommend Pense. They took all the stress out of navigating the complexities of an annuity. They are genuinely nice people and great communicators. All I had to do was sign on the dotted line.

I can wholeheartedly recommend Pense who helped me with my Annuity.

Great communication and prompt replies helped ease any concerns.

Caroline was my initial guide through the process, getting me a competitive rate and making sense of the of the various options.

Amber took over, also really helpful and professional, helping finalise the transaction despite some problems with Annuity provider.

Both were patient with my silly questions!

My thanks go to the team at Pense.

Very strong communication and clear advice. Thank you

Caroline and Amber did a great job getting this done with minimal hassle. The annuity I got was very competitive and penses commission was paid by the annuity provider😁. Highly recommended

Had a great experience with Pense,the initial discussion with Caroline who patiently went through my options and promptly supplied the various quotations by email.
The application pack came the following day. After agreeing my preferred option, Amber in admin took over and constantly kept me fully informed of the progress. The whole process was professionally handled with agreed telephone appointments always kept. Have no hesitation in recommending.