Pense Reviews 236

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency and helpfulness, noting that they provide clear, easy-to-understand advice tailored to individual needs. The service is frequently described as excellent, with many appreciating the smooth process and the team's ability to simplify complex financial matters. People also highlight the exceptional customer service, particularly the regular and proactive communication, which keeps them well-informed throughout the entire process. However, some customers mentioned issues with internal communication, where different agents were not always aware of previous discussions, leading to repetitive questions. A few other people also felt that the company's communication, while generally good, was sometimes excessive, with frequent calls, texts, and emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professional and helpful... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact with the company to be positive. Many reviewers highlight the consistent... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical is... See more

Rated 5 out of 5 stars

Great service from start to finish. Amber went above & beyond to make sure I was kept updated at all times. She provided regular feedback on what turned out to be a nightmare case, albeit nothing to... See more

Rated 5 out of 5 stars

I believe Pense got me a very good deal on my annuity. I was given weekly updates on progress and received my first payment from the provider after about 3 months from first contacting Pense. This was... See more

Rated 5 out of 5 stars

Pense were excellent. The 2 contacts l had were very efficient, giving me good explanations to various terms. I wasn't pressured to make decision, but they made sure that l completely understood the... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank you very much to everyone at…

Thank you very much to everyone at Pence for organising and completing my annuity, it was a good experience throughout, and I must mention Caroline and Amber for making it easy for me,
Thanks again Glen

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Pension Fund

Amber and Mike have been exceptional in handling my case. They have achieved a larger amount due to my health conditions. I would highly recommend this company.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

I am extremely impressed!

I can't thank Pense enough for all the hard work they carried out on my behalf. Absolutely brilliant service always kept me informed of the situation with regular updates and extremely friendly staff.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Pension Transfer

A very big thank you to Pence and a especial mention about Amber one of the few people I know that care about you and that every thing is done as it should be. First class service through out the process of my pension transfer. All the best to the whole pence team.

Thanks John Buchan

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Pension Transfer & 25% tax free withdrawl

After speaking briefly with Pensionwise, they put me in touch with Pense who contacted me very promptly. I admit to being a little wary regarding pension scams but persisted with Pense who turned out to be excellent, providing a great service.
After initial consultation with Kirk I was then supported by Amber who kept me updated very well as to the current status of the pension move I was doing. The whole thing went very smoothly with money transfers without a hitch. I recieved great advice and will be using Pense again for future Pension consultancy.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

All good pension advice

Pense provided clear information on deciding what to do with my pension. Helpful, efficient, & friendly service and have now cashed it in. Easier than I thought!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

First class service from Pense in arranging my annuity. Excellent commucations. Would strongly recommend this company.

Pense did an outstanding job in sorting out my pension, finding me an excellent lifetime annuity rate, which resulted in a lump sum and monthly income that were both significantly higher than I was expecting.
Special mention to both Amber Garner and Russell Flannery. Russell thoroughly explained my options and obtained my annuity. Amber was absolutely brilliant at chasing things up and keeping me regularly informed at every stage of the process.
I would strongly recommend this company.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Unbeatable company. A1++

Excellent staff. Made the process of finalising my annuity effortless and stress free. Amber was in regular contact with me keeping me uptodate of developments.

Cannot recommend this company highly enough.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

Right from the start both Kirk and Amber were brilliant. Kirk explained everything to me in simple terms and Amber kept me updated all the time. I cannot fault them or the company. They were very professional and nothing was too much trouble. I would definitely recommend PENSE to anybody and everybody.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service.....

The team at Pense could not have given me any greater service than they did when cashing in and reinvesting my pension pot.
My personal advisor, Kirk Yeomans, was very informative about my various options and clearly had my best interest in mind. I also can't praise Amber Garner highly enough, every time she said she would email or telephone me she did and exactly on time. Amber kept me up to speed every Friday with an update.
Totally first class old fashioned personal service, very rare!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service whilst buying annuity

A pain free process to arrange my annuity right from the initial conversation with Russell Flannery and decision making as to which option to take through to the excellent administration by Amber who kept me up to date with the process from start to finish. I’m a very satisfied customer.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Top class service

Cant praise Amber and Russ enough, went the extra mile, always kept me well informed throughout the process.
I highly recommend Pense, they made the whole process hassle free

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

These guys were much more help in a couple of months than my 'IFA' was in years!
If I could give Caroline and Amber 10 stars I would. 😎

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service provided

A great company. Everyone is so friendly and helpful, nothing is too much trouble.
A special thanks to Caroline Lee and Amber Garner, for all your help and guidance

November 14, 2024
Unprompted review

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