Pense Reviews 236

Pense were highly professional throughout the process. They kept me informed frequently and the end to end process was very smooth. Pense made a process that for the lay person can be complex and daunting, and managed the complexity, allowing me to proceed with confidence. They are also commercially competitive. My experience has been great and I have already recommended them to a friend.

5 minutes post an online enquiry, which did give me the info I wanted, I got a call from them.
On looking more closely at the page, I had given "permission to be contacted" this is why I am reluctant to give out details.
Please make "no contact" the default, if folk want a call they will ask.
The online calculator is good and works ,although a £2,495 (2.5%) advice fee for a draw down service seems steep.

I recently purchased an annuity with them and they kept me informed every step of the way and even got me compensation from my previous provider after they dragged their heels and delayed things. I would highly recommend them.

I approached Pense because I was unhappy with the lack of support and advice I was receiving from my existing Pension Fund Provider. The contrast when dealing with Pense was immediately apparent. Excellent advice, professional service keeping me fully informed at all stages of the transfer of my pension fund to Aviva. I cannot recommend Pense strongly enough. Particular thanks should be given to James Allott, Amber Garner and Chloe Watt. Thank you so much. I look forward to working with you in the future. I am now so much more confident about funding my retirement. Thank you again. Mike.

Throughout the process Kirk, Chloe and Amber kept me regularly informed, never rushed me and made the process smooth and quick. Couldn't praise Pense and those above I dealt with highly enough.

I found Kirk very informative and Amber kept me up to date on progress frequently.

Everything went through more quickly than expected, including transferring funds from one provider to another, making sure I didn't have to dip into savings before the first month's annuity payment. Thanks!

I enjoyed the fact that their fees were clear and upfront. Their representative spent time discovering what my needs really were and presented a package of advice that fully met my requirements.

Excellent service
Efficient and helpful informed at every step by Amber Garner easy to talk to nothing to much trouble .
Thank you from M&S Biggs

This is the second time i have used Pense to arrange my Anuity for me.
I was very pleased the the way they kept me informed all through the process. Amber was excellent. Very professional and friendly

Having received a lot of pension 'advice' from other providers, Pense were recommended to me. Whilst I hadn't previously heard of them, any apprehension was quickly dispelled by their professional and friendly service.
Amber was a godsend in dealing with SJP and her diligence ensured those funds and two others were transferred with no effort on my part, keeping me informed at every step. I wholeheartedly recommend their service.

Excellent service . I was kept appraised at all levels of the pension transfer. Communication five star . James Amber and Chloe looked after me very well. I highly recommend Pense.

I was a bit unsure at first as I hadn't heard of Pense. However I found them very good all the way through the process. Pense pride themselves of customer satisfaction.
Amber was really good, as always there for any questions or issues, and took full responsibility securing my pension policy on my behalf.

I would highly recommend using Pense !

We cannot praise this company enough. We dealt with James Allott, who was so helpful & knowledgeable. Time & effort wasn't an issue. He couldn't better the deal we already had with a guaranteed annuity rate, but if we need any financial advice in the future Pense will be our number one choice. In this day & age of scams galore, it is so nice & reassuring to find someone so honest & trustworthy. Thank you.

Excellent advice, clearly explained from Russell regarding transferring an AVC fund I had to get the best annuity currently available. Once I gave the go ahead, Amber guided me through the paperwork and all went through efficiently and surprisingly quickly. I can highly recommend using Pense's services.

James and Amber were so helpful and made sure the arrangement of my annuity ran smoothly. Nothing was too much trouble for either James or Amber, and I felt completely safe in their hands. I would recommend Pense after dealing with these two members of the Pense team.

The team where very professional guiding me through the whole process, explaining everything and obtaining the best pension possible.
I am very happy with the outcome.
Thank you Amber.

Amber and Caroline were great to deal with. They communicated in a clear, friendly and respectful manner and kept me informed at each stage of the process.

I recently used Pense for my Personal Pension advice and for setting up an annuity, I can highly recommend them after the efficient process from the initial advice I received from Kirk and all the help from Amber and the team in arranging my annuity, all the communications are clear and easy to understand they deserve many more than 5 stars! John.

Company was very easy to deal with and explained everything in detail. From the initial discussions with James Allott to the expert handling of the process by Amber Garner. Very impressed with this company and would have no hesitation in recommending them for their speed and efficiency.
Great job James and Amber, Thank you.

A very helpful and pleasant experience from Pense and especially Caroline and Amber who steered me through this process in a very orderly fashion. Some of my pensions companies (NEST and The People's Pension in particular) were incredibly onerous and drawn out but Amber was in constant contact with them and me to ensure the annuity came through in a timely way. Very polite, friendly and with great knowledge I felt that the service I received from Pense was open, honest and informed and I would highly recommend them. Thanks.