Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the start and…
Excellent service from the start and frequent updates throughout the process
Very helpful & excellent service.
First class support and advice
Great support and regular communication at every step made the whole process straightforward. So pleased with information and advice provided by the team at Pense.
Professional, precise and friendly service.
Both , Kirk Yeoman's and Amber Garner , were very helpful and precise with their instruction ,and fully supportive with questions and queries. They made the whole process much less stressful than it could have been . Thoroughly recommend this company. Thanks once again , Steve
Review of Personal SIPP
Good advice re Daily Mail who recommend this company.
Dealt with Kirk re my private SIPP
Good honest advice which recommended that I stay with my current provider .
No hard sell of an alternative product just to get my business.
Good in-depth review of the market for me.
Would recommend for any pension queries 👍
Pense has assisted me every step of the…
Pense has assisted me every step of the way to help me with my annuity, keeping me informed on a weekly basis via e-mail.
I recommend Pense to anyone trying to get an Annuity.
Well Done Pense.
A very big thankyou to the team at Pense, especially Russell James and Amber. Firstly for delivering for me a better annuity than I was expecting. I was a little nervous completing online but you made it quite stressless, keeping me updated throughout. Again a big thankyou to all.
Brilliant service
The service and communication from Caroline and Amber was first class
Very helpful when not understanding the…
Very helpful when not understanding the questions
Excellent service by Amber…
Excellent service by Amber Garner.Always stayed in contact with myself.
Excellent service
Excellent service, was kept up to date throughout the transfer of my pension. All happened in a good timescale.
Amber Garner delivers exceptional service
The service we’ve received from Amber Garner is exceptional. If you desire exceptional service then I’d highly recommend Amber and Pense, especially with something as complex as pension planning and advice.
Pense did exactly what they said they…
Pense did exactly what they said they would do without any delay and kept me updated throughout the process.
Amber Garner always there to help and very helpful with any queries I had.
Annuity purchase from L&G
Annuity purchase from L&G
Very happy with my experience and the service from Russell Flannery and the team at Pense. I admit that I'm not the easiest client but Russ was incredibly patient during the initial stages and helped achieve a great rate from L&G for the type of annuity I was looking for. Once we "pushed the button" Amber Garner took over the application and managed the process from start to finish. Amber looked after the application itself together with organising transfer of funds from my pension providers. Regular email updates ensured I always knew what was happening throughout the process and Amber responded swiftly to any and all of my many queries. I couldn't ask for more and am happy to give a 5* review to Amber, Russ and the team at Pense.
Absolutely Brilliant from start to…
Absolutely Brilliant from start to finish.
Would highly recommend
Thank you
Sean
I've trusted Pense with my future!
You've got to trust a company that is going to deal with your pension and I would recommend Pense. They are very professional and always responded to e-mails.
Pensee were very helpful.
Pense were very helpful, Chloe and Amber kept me updated from the start to completion. I would definitely recommend Pense to anyone thinking about retirement.
Very good service
Very good service, and always keeping me up to date. highly recommended.
Pensions all in one pot
Pense was very good and lots of good updated info. Overall time was about 3 months as one my pension providers dragged there heels. But once clear very swift.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








