Peoples Jewellers Reviews 

Location: Tanger outlet, Ottawa
Time: around 2-3PM
Date : August 4, 2025
Buyer: Asian lady, willing to pay cash
I went there to purchase a flat back earing which I saw in their website.
Price: $399 ×1 piece earring
I wanted to see them, the white and rounded lady kept on saying it is a nose ring. Once she showed it to me, she made me feel that I'm about to do a heist in their store. I felt like a burden to me. I'm a returning customer.
Horrible customer service!!!!

Ordered a gold Paperclip bracelet from them. Received it May 24/25. The clasp on it totally broke apart and the bracelet was laying on my counter. If I had been out, it would be lost. I called and even though it’s just over 2 mths, they don’t care. I had 60 days but because it’s a few days more, it’s my problem. Terrible quality that they don’t stand behind.

⭐☆☆☆☆
I’m extremely disappointed with People’s Jewellers. I purchased a diamond ring in 2015 and was told the Diamond Bond Guarantee offered lifetime protection, including free diamond replacement if one was lost. However, I’ve now been told they no longer honour this guarantee because it was purchased before a certain date.

This feels like a broken promise and poor customer service. If a lifetime guarantee can suddenly be invalidated years later without notice, what does that say about the value of their word or the trust customers place in them?

I expected more from a national jeweller and won’t be returning. If you're buying something as meaningful and expensive as diamond jewellery, be very cautious — what they promise at purchase may not hold up in the long run.

My girlfriend’s mom bought her a gold bracelet that broke within days. She returned it for repair, but a week later, it broke again and fell off—luckily, she noticed it both times. Frustrated, they went back to return it, only to be upsold a more expensive “higher-quality” bracelet. Two days later, it vanished from her wrist, a total loss. What a waste of money trusting a company that sells such poor-quality jewelry. Avoid them

People’s Jewellers completely ruined what should’ve been a special experience. I ordered a wedding ring (Order #10001153422010) TWO WEEKS before my wedding — and they couldn’t even deliver on that. No updates, no accountability, and when I finally got through to someone after chasing them down, they still had no answers. Just empty apologies and delays. Now they have stopped answering any emails.

I was forced to order a last-minute backup ring from Amazon because I couldn’t trust People’s to get their act together. Imagine scrambling for a wedding ring DAYS before your ceremony because the company you trusted just dropped the ball. It’s pathetic.

This is a jeweller — weddings are supposed to be their bread and butter. Instead, I got stress, disappointment, and zero support. Don’t make the same mistake I did. Shop anywhere else.

I purchased a necklace from People‘s jeweller in Southgate Mall Edmonton for my daughter with a warranty, but the gift was given after 30 days… it ended up not suiting her so I wanted to return it. I understood it was after 30 days so would only receive a credit and that would be fine, but I was told point-blank there was absolutely no return and it would not be put towards a credit! The woman at the counter said it’s an American company and they run it like the military with no exceptions. I will never buy a piece of jewellery from people’s jeweller ever again. Ever! I feel with a piece of jewellery only being 45 days old with a receipt and never being worn is worthy of getting a credit, but people’s jeweller does not think that. Never again!

I experienced excellent customer service from Anna at Peoples Jewelers Scarborough Town Center. She went above and beyond with her service. I will be returning to that location.

Ordered a mother's Day ring on May 6th. The main home page of their site showed I had a few days left to order something to have it ready for mother's Day. After they take my money, they tell me it won't be delivered till May 29th. Couldn't even cancel the order either. Also another lie, their site says they only bill the credit card when the item has been delivered. My item has not been delivered, money is out of my account, I can't cancel it and now I'm not getting it for 2 more weeks

Do not order online from this company. I paid for an item back on March 17, and then charged again on April 2. They do not know which way is up. Money hungry - Agreed.

Terrible service. Never again.

Never order from here! Misleading policies. I purchased a ring for my wife and two stones fell out after wearing it once, yes once! They then tell us there’s nothing grey could do even as it fell under the return policy. Terrible customer service and will never visit any of their stores again. They should be ashamed of themselves.

If I could give 10 stars to Virginia at the Fairview mall kitchener store I would! My husband and I went into the store last week to try and exchange my bracelet that kept breaking but unfortunately left the store with my broken bracelet and no resolution. But today Virginia helped us and made it all right! Wish we dealt with Virginia last week? If you are looking for someone to give you the best advice and knowledge on jewelry get Virginia to help you!

I had the worst experience with Peoples Jewellers Online. I ordered a package expecting home delivery, but instead, it was misdirected to a random UPS Access Point without my consent. When I went to the store (Dollar 'N' Plus, 14320 64 Ave, Surrey, BC V3W 1Z1), they had no idea about my package!

Customer service provided misleading information, wasted my time, and offered no real solution. My package is now lost, and I have received zero accountability from Peoples Jewellers. This is completely unacceptable for a company handling valuable items.

I would never trust them again.Absolutely horrible experience! 👎👎👎

The Welland People’s Jewellery associates were very helpful and took the time and effort to help with my return. They were professional and I am very satisfied with the service I received!

Beaware of Peoples Jewellers scam,never ever listen to their 0% interest scam,
Am the victim of their 0% #interestdeal
I went to buy some jewellery for my wife as a wedding anniversary gift in #December2023 and one of their salesperson told me about that deal of 0% interest for #2years,i got that deal and buy more than $2500 jewellery for my wife but in january 2025 i got email from #flexiti (to whom they have contract for financing) that due to no payment you charged with interest of $ 1000
I was shocked 😲 and when i contact them they said you have 1 year contract instead of 2years,might be some typing mistake of salesperson so contact #PeoplesJewellers they will help you,i go to the #Peoplesjewellers store and they said contact with customer service,i call them and the lady listen my whole story and said we will help you it might be salesperson typing mistake,but after about half an hour of talking the customer service lady shut her mouth and didn't even listen to me neither end the call,so i call again #flexiti and they said only #PeoplesJewellers can help you as its their error,if they correct this mistake then you will pay at the promised date not before.so am like a hamster in a wheel.they didn't help me at all.

So save yourself and your hard earned money from #peoplesjewellers scam.

Ordered Ring for Daughter ,paid for it and the day it was to be delivered we got a email saying it would be another three weeks when posted online said in stock. When I called in the person on the phone was clueless , couldn t answer one question and after 25 minutes I gave up with no resolution
Scammed for 300 bucks .
We used people's for over 35 years and will not shop there Ever Again.

First the company took an order, charged his visa, then told him it was out of stock. Then we had to wait for the charge to reverse. Once reversed- Ordered the wrong ring in error and then was told they couldn't cancel the order even though it had not yet shipped. This ring was to be for Valentines' Day. They don't care. WE will have to ship it back and wait for yet another refund. Other sites let you cancel your order if not shipped..... Greed gets in the way with this company.

I would not even give them one star if I could. The people's online store is terrible.Their customer service is terrible.Their shipping is terribleI was told two different stories.It was going to take over a month for me to get my product that I ordered.They told me it was lost, then they told me it had to be remade.They are a joke.I would not recommend this place to anyone.

I would give them no stars if I could.

My boyfriend tried to order a ring on line. After entering all the information, he was told the item was not in stock. Later that evening I went in and the item was in stock. We entered the information and then were informed order was not placed because of insufficient funds on his credit card. They pulled the money from his card even though the order was not completed because the item was not even in stock. Now he can't order another ring until the waits for the charges to be reversed. Who charges money to your credit card for an item that was not in stock and an order that was not completed?????? Very disturbing....

I bought a watch in 2016 for approximately 300.00 and it is a piece of junk. Took it repair twice and then warranty it off. The skin that I thought was not skin on it has fallen off and it looks like something a dog chewed on. It was a 20th anniversary present and after fighting with people on it they say to bad so sad. I have earnings from a dollar that have lasted longer than my 300.00 watch I got from what I thought was a good jeweler. There customer service was terrible and they dont care. They take your money and they don't give a blank about you after that. If you can buy your jewelry at another store I strongly suggest you do. I bought extended warranty and asked what I thought was all the right questions and look what got. JUNK.

I took my wedding set in for resizing and replating and also expected that some prongs would need repair. I was intially quoted about $400 but knew that the prong repairs would likely increase that amount. After the rings were sent away, I received a quote of $9000 to do all the repairs. I did not approve the repair and took my rings somewhere else. The second jewellry store did the resizing, replating and all repairs for just over $1000. They assured me that the rings were now in perfect condition. I confirmed with them that no other prongs were needing repair in the near future and they said no. After getting my rings back, I then took them to a third jeweller just to confirm that all was good with the rings and they too confirmed that they were in perfect condition after the repairs. People's said they needed to replace 164 prongs within my set. Not true.