Peoples Jewellers Reviews 

Bought lifetime warranty when I bought my wife's wedding ring set ( 3 rings set)
Sent for cleaning in march.
All 3 rings had the same sizes of diamond on the stick. Now, the main rings looks same but the 2 side bands came back microscopic. Can barely see them. She got it back and is not at all happy with it. Called the customer service and they said: she has to change the whole set as we no longer make this model!
They want us to keep the 2 microscopic diamond band and buy 2 new ones. And mind you, they have the same 2 bands rings in their stackable collections!
My wife loves her wedding ring as she has deep emotional value to it and by sending it for cleaning, they ruined it or switched them. God knows.. Now she stopped wearing any of her ring since June.. she is not happy at all. you have a very unhappy customer.
Just give her back the same rings..How difficult is it?

I have both before and after picture.

There is nothing like wearing a less than perfect ring to destroy your wedding. People's dont care and likely use that to get more money out of you.

We paid $225 to resize my wife's ring, which was almost one size too big (4.5 v 3.75). She hasn't been wearing it out of fear it will fall off. We then went back to the store and they wanted us to buy insuarance and pay for another resizing.

Discussing the issue in store with the manager, my wife was asked why she accepted the size of the ring in the store. We didnt. The ring she tried was a size 7, of which they only had one ring in store, and we trusted the staff who served us about which size was right.

Then we picked up the ring and kept it in the box till the wedding. But here the Manager also had an issue and asked why she didnt try it before.

Blame the customer, blame the people :) This company and its management is as bad as it gets.

Get the insurance because this place will give you a headache!

April -1 prong broke on my weding ring.Went for repair.5 wks -not done.Call to check -no answer .I contacted customer care-They contacted Maria for me. 1 wk after its back in May. Prong broke again! Maria made appt Aug 2! We go in & She says " what can I help you with? " I had to explain AGAIN .she BLAMED me for wearing my ring too much.Told me the more you send in a ring the more porous & fragile it is & NOT to wear it often. PUSHED me to upgrade my ring to new -pay 2x the $ & re buy warranty .. NO! In repair It goes again. Aug 16 -on route to store.I msg customer care & They gave me a new repair # & date of Aug 23. I emailed Maria asking where my ring is.She said it isn't back. I msg customer service "why do I have 2 repair #s for 1 ring ?" Told me my ring was in &out on 16th for re do.Told me there not sure why the store didn't inform me.
I emailed Maria asking why she didnt tell me. Aug 21 - I contacted DM. Aug 22 - Maria calls- ring is in .Drove to store. 2 employees+ Maria in store. 1 customer with employee. 9 min to greet me,grab ring, go to microscope for photos ,comes & asks me to look & let her know what I think. I could see from the naked eye that the ring was NOT fixed. SCRATCHED on both shoulders ( To remove brushing that was NOT to be there) ,gold missing in setting,the prong is shorter than the rest.The repaired prong / band has what looks like a compression vice gouge. Maria says how sorry she is for the negative experience & she's done all she could. I raised my voice to speak over her as she was NOT listening especially when I asked her about lieing & hiding info. She said " I AM NOT ALLOWING THIS CONVERSATION & she'd call security" I left & called DM- She said only way to fix ring was to send it out again.I told her no way . Not offered any compensation. I am done with peoples & the disrespect.94 yrs in business & not on BBB!
Pic ref is less than 6 mths post rhodium vs what it should ALWAYS be
I'll be taking my ring elsewhere to be FIXED!

RE; a new warranty repair.
I sent my rings in to get ALL the claws worked on... one was loose causing the diamond to become loose. and I also had my rings redipped. here we are 3 weeks later and I go to pick up my rings... Onnly to find two of the claws are still very sharp and not repaired. The excuse I got was oh thats fine they are not on the diamonds???? and oh yes I can see that. There is a small piece of fabric stuck. Now I spend a LOT of money at peoples over the years. I ALWAYS get the protection plan. But seriously??? What good is it if the proper work is not completed as a customer requests???? Yes I am angry because now my rings have to go back yet again!!! Causing unnecessary trips back to Chilliwack. I do not live there and driving can become an issue for me!!! Teach your staff to not make excuses and to actually take in items as per the customer... not just what they think!

I sent my wedding ring to be engraved and my engagement ring to be cleaned 5 weeks before my wedding. I was told it would take 3 weeks. After 3 weeks it still hadn't left their workshop so the store put a rush on it. It was shipped 3 days after my first call to the store. I called again on the 5 days later to see where it was and I was told it had been shipped and they would call me. I contacted them again 2 days after that and complained and finally they realized the shipment from their repair shop has been lost by UPS!

So 3 days out from my wedding and I don't have a ring. I will never get my engagement ring back and although they are rushing to replace the ring, I have not received any other form of compensation for the loss of such a special piece of jewelry. I was just fobbed off with a weak uncaring sorry.

I have learnt my lesson, I will never shop at Peoples Jewellers again and I recommend you don't either.

I received a tennis bracelet for my birthday from my husband. I took it into the Tsawwssen location where he purchased it. They sent it out to size and put on a security chain. The staff there were so helpful and courteous. Overall I would recommend this store to anyone!

BEST IN CLASS!!! I had an issue today with my ring that my boyfriend had given me and we went into the Masonville location and had the amazing opportunity to deal with Maria - who quickly put my mind at ease, and had the best advice! She was absolutely wonderful! Your company should be more than proud to have some one as Maria as the face of your brand! Thank you, WE WILL NEVER SHOP ANYWHERE ELSE!

People’s Jewellers representatives are absolutely the worst. On October 30 I ordered from a company on line masquerading as Peoples jewellers. The jewellery looked divine with good prices and I was looking for an engagement ring. I finally received my order. To my utter disappointment I didn’t get what I ordered and it was the cheapest metal ever. I contacted the company for refund or replacement but they asked me to keep the terrible jewelry as shipping was too much for them to replace and they can only refund 10 CAD . Anyway the actual company name is AP Wauk company limited on my credit card statement. Not proud to say I was scammed but I hope this saves others from the same fate. The jewellery is listed as a huge clearance sale $69.99

I have had my wedding and engagement rings taken care of through this company for many years and they always take excellent care of me. Thank you!

This site is the worst company I have ever dealt with. I have shopped at the actual store before and had great luck but when I ordered a ring on September 05/22 I changed my mind because I found one I liked better and canceled my order immediately by phone. They assured me they would not take the money from my card and gave me the case number with proof of the cancellation. My card statement came at the end of the month and the payment came out! I called several time but the ring showed up at my door anyway! I opened it and it had several defects. They sent a free return and it was received by them on September 22/22 and signed for. On October 06/22 I called because I had no response from PEOPLES yet! PayPal is now notified and they are looking in to resolving my case. BEWARE of online jewellery companies and please read all reviews first.

I bought a necklace for my girlfriend's birthday, they were generally interested. Packaging was also nice.My girlfriend also liked it very much, we are satisfied. Thank you.

They dont show all reviews, they only show the good ones making their products look highly rated. I will be shopping elsewhere as the quality of my purchase was poor for an expensive ring.