Peoples Jewellers Reviews 

I haven't been to Peoples' in a long time. Today, Irene at the Kanata Ontario location in Ottawa Ontario assisted us with a special purchase (albeit meager cost) and treated us like we were buying diamonds❣️❣️Believe me when I say, it made me feel like I want to go back and when I do plan to buy more jewellery I will be asking for Irene to serve us ‼️

Brockville Peoples jewellers has friendly, helpful staff. I have always been happy with my purchases and the service there.

Pick up orders today and when there sale girl push me. She push me like I'm not there. She doesn't even say sorry. Very rude. She even pack my stuff very aggressively. You should have seen how "she push my paper in the paper bag" I don't know what up with her.

My recent visit to Peoples Jewellers was to re-purchase a locket my husband gifted to me, Christmas/2022. I was truly devastated, believing I lost this precious gift with photos of my treasured grandchildren. The customer service I received was truly felt with much humble compassion, genuine care and understanding. Peoples Jewellers dedicated staff are both humble and kind...true leaders in the fashion industry!
Thank you kindly Robynn & Team, Debbie :)
PS: Blessings from above, my original locket was found and returned to me!

I would rather give 0. Horrible products and quality. Bought 3 products and all broke after wearing for few times. Never going back to them

I purchased the lifetime guarantee for a gold ring, the shank split and it took it in for repair they said it wasn’t covered and tried to upsell me $440.00 for a new shank. The guarantee means nothing don’t bother there are better jewelry stores out there

I have bought multiple items from Peoples and the products are okay. My only confusion is if you order on line it takes a month to receive it. Makes no sense in the world of online shopping why they would be so slow.

Masonville People’s Jewelers. Horrible product and service. Two necklaces purchased both broke within a month or so of wearing. Manager tried to upsell. Would not replace broken item. Said the pendent was too big for chain. However admitted to selling both products to my husband. Said she would look into replacement with head office. No call back. Will never purchase from peoples again.

I bought a Vera Wang engagement and wedding ring . The gold is supposed to be white but in 2 months it now looks like a gumball machine ring. It looks dull and almost yellowish. I've contacted oeoples and they will NOT DO A DAM THING. my fiancee gave then both back she that crushed . I spent 6500 and now have junk in a drawer. Peoples is the worst ever

Sent my ring to be sized to an 8. It came back a 7.5 and when I returned to ask for it to be sent back because it was cutting off circulation in my finger, the woman was very rude and insisted that I didn't want it bigger! As if she could know what my hand felt like.
My wedding band of white gold has completely turned yellow within months. And my engagement ring has lost diamonds on 3 occasions in less than 2 years. We have the warranty but the sales clerks hassle me everytime I request a service! I would expect some sympathy, knowing that these are important pieces of jewelry. However, they don't care and their product is awful. I'm sad to think my wedding and engagement rings barely lasted a year of quality.

They review a ZERO in Customer service. Worst experience ever!

My wedding band was resized at Guilford Mall in Surrey BC. Unfortunately, my band was lost in transit. Not sure how you lose something that is trackable. They replaced the wedding band and requested me to sign a waiver because of their mess up!

I declined and still waiting for a refund. I don’t recommend using People’s services.

I was helping my mom buy a golden ring for her grandson, my son. There were some complications relating to the ring size and store discounts, so we had to deal with several staff members from the Sherway Mall People’s location. All of them (Natalya, Octavia, Jeet) were very helpful, accommodating and kind. They considered our needs and met them without trying to oversell .

I never do this. I pick a place I think I can trust and then I am loyal.

Had to purchase a present in a hurry and as circumstance would have it, I had no way to get to the store. I went online and purchased a diamond pendant from People’s. What I thought I would get and what I received was not the same. The website showed a fairly large circular pendant with small diamonds. I picked it as there was pretty detail between each stone. What I got was a tiny circular pendant that is so small, you can’t see the detail at all between the stones.

When I contacted customer service, I was told that I could bring it back to the store to have it measured. Nothing in the exchange was pleasant. All the accountability for corrective action was put on me, the customer. I suggested that perhaps the photos on the website misrepresented their products and that they should add a point of reference to give buyers a better sense of what they are buying. Instead I got a sorry you aren’t happy. No accountability

This is the second time we have tried to have some corrective action from People’s. The last was over diamond earrings. Should have learned my lesson then. Will be shipping elsewhere

I would give a 0 star if I could . I had and continue to have the worst buying experience ever with this retailer . Please stay away !!!!! Approximately after a week after purchasing , I received a package via UPS addressed to me from Peoples Jeweler. I was very excited that I had received my pair of earrings which I paid $95.52 for. I opened the package and to my disappointment, the package was completely empty. Nothing inside, no earrings, no packing slip and no protective tissue. the box was completely empty, and my brother is an eyewitness to the unpackaging. i contacted People's right away and explained the situation. they were polite and explained that they would investigate. I waited over a week and received no response from Peoples. I finally called them and followed up. They mentioned that they were still investigating, I expressed my frustration and they said they would contact me as soon as the investigation was completed. a couple of days later i received an email from them saying that they completed their investigation, and that the camera shows their employee placing the item in the box. Being totally frustrated and in shock, I called them back and expressed my frustration with them and told them that I would not except their response and that I would like to escalate further up the chain, this was March 14th. I have not heard from them since and today I decided to call back. they mentioned that they stick by their original decision and will not be replacing the loss/theft earrings. I am so upset; it is not even the money that is the issue anymore. it is the principle. why should i have to pay for a crack in their potential LP issues? I paid and did not receive a thing! As far as I’m concerned , this is a theft of my hard earned money.

This is a scam

So this is the scam that this company does when you order online. I ordered a set of earrings and cost over $1700. Peoples charge your credit card a preauth transaction when they delivered the item and then charged me again another $1700 again the following day after the order was delivered. They never pulled back the preauth now I am out $1700 on my credit card in available funds. Who does this type of business anymore? I tried calling but customer service reps have no clue and they don’t even understand how to pull back a preauth and say don’t worry the preauth will fall off your card in a 6-8 days. These are underhanded services they deliver. Never order online from Peoples , worst company.

Ordered earrings through the store as they didn't have them in stock. In order to order them in I had to use a credit card. When they came in, they were on sale for considerably less. Store couldn't do anything but told me to contact customer service. They refused to honor sale price. Last time I'll deal with People's Jewellers

TALK ABOUT A SCAM- if I can give this store a minus 0, I would.

I brought in a piece that needed to be sauldered and requested an estimate. Two weeks pass, no response. Attempted to track piece online in regards to estimate and nothing. I notified the store. Explained the situation and customer service confirmed that I accepted the estimate (???). I was floored. I had not authorized absolutely nothing and to make matters worse, I had NO estimate price to authorize. I have to say that at that point, no apology was forwarded and the blame was ALL towards the estimator (??). Therefore the receipt read $119 + some extra work that needed to be done * what extra work* ....brought the estimate total to $200.00. WOW!!!!
I demanded my piece back and went to another jewelry shop. The same original work that needed done on the piece cost me $80.
Shame on YOU, People's. Stop scamming your customers for this one will never stop foot in you store again!
FYI..only a suggestion, train and educate your floor agents in customer service for the assistant manager was horrible and the way she spoke to me was beyond unprofessional and unacceptable.

Disgusting!

Peoples Jewellers has been one of my main trusted jewelry stores for top quality products and Real Authentic Canadian Diamonds, Gold & Silver Jewelry,
and Bulova watches. They have great discount sales during the holiday season and I purchase jewelry every Christmas during the Sales. I have had my Diamond Bulova watch for years and it is high quality and it still looks just like new. The only thing I had to do was replace the battery. I am 100% a Satisfied Customer of Peoples Jewellers and I always will purchase jewelry from this trusted Jewelry Store.

Don't used this store

Al V.

Friend Count 0
Review Count 2 Al V.
Burnaby, Canada
1 star rating 12/15/2023
This Jewellers will hook you into their promo discounts says 50.00 dollars off on orders but the time you're ordering the code they provide will not work saying it's does not work with sale items ,it's a ripp off, I will not recommend this store because of that fake codes for marketing gimmick pls go somewhere else except this store.
And also there is a promo on flexiti as well to save 100.00 to used but it does not work either ,flexiti is another ripoff financial company.

Last thing the sales lady says that if I go for 1500.00 it's 24 months no interest and after finalized everything it shows only 12 months equal payments so instead of me paying 62.00 monthly for 1500.00 purchased now its 125.00 monthly. I was supposed to buy only around 800.00 worth of Jewelley but because the sales lady says I can do 24 months equal payment no interest but end up 12 months to pay.
This peoples jewellers amd flexiti it's a ripoff don't ever buy and get rid off your flexiti card if I where you.
I bought over 2k in this store, never again because of my experienced and feel cheated by this retail and financing company.