Pepecar Reviews 4,174

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I have been renting cars with Pepecar several times. I have never experienced any problems. Also the insurance works as it should. I once had a broken window when returning the car... In a few days, e... See more

Company replied

Rated 4 out of 5 stars

The booking was easy and fast, but I had to call to discover how to book a children seat, since it's not explained on the website. Actually some operators allow to book extras on pepcar directly but o... See more

Company replied

Rated 3 out of 5 stars

Web Rápida, información clara y transparente, sin complicaciones. Great site, transparent and crystal clear. NEW: it was not as transparent as I thought, the security conditions are hidden, so the p... See more

Company replied

Rated 5 out of 5 stars

Good car, friendly and helpful staff, both when picking up and returning. Thank you very much.

Company replied

Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Pepecar.com es una página web de alquiler de coches sin conductor, con sede en Madrid, perteneciente al grupo Salvador Caetano. Nuestro buscador ofrece vehículos de alquiler a nivel nacional e internacional con una amplia variedad de destinos en ciudades, costas e islas, en todo tipo de localizaciones como aeropuertos, estaciones de tren y centro de ciudad. Además, nuestros proveedores ofrecen todo tipo de vehículos, por lo que estamos seguros de que, sean cuales sean tus necesidades, el coche de alquiler perfecto para tu viaje, lo encontrarás en pepecar.com, y siempre al mejor precio.

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff, making this extra effort that distinguishes the company from other companies. Better car than I had asked for, almost new, in very good shape. Return process uncomplicated and quick.

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Very good search engine and affordable extra insurance

Very good search engine, affordable insurance option to cover out of pocket fees in case of something bad happens.
Some rental companies they work may have bad service but that's obviously out of their control, you have reviews to avoid the lemon agencies.

August 21, 2018
Unprompted review
Rated 3 out of 5 stars

Great for price and quality comparisons

I liked getting information on prices and ratings for different car rental companies. Being able to do comparisons was very good. However, the ability to make changes and updates on the portal was confusing at times. I also found that the rental car companies almost frown on rentals made through online travel agents...feels like you are treated as a second class customer (as opposed to booking directly from them). The service and the cars offered seems to be prioritized for their direct customers

August 1, 2018
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

Great price, great service.
Not problems to find the office, process was easy and clear, fast if you arrive with the documents and credit card ready. Car was pretty good, new and clean. Service at Firefly was excellent for pick it up and reception. Thanks

July 9, 2018
Unprompted review
Rated 5 out of 5 stars

Perfect rental car service

The reservation process was quick and very clear, with an unbeatable price, and the company chosen eas AVIS with a very high standard of quality of rental vehicles

April 24, 2018
Unprompted review
Rated 1 out of 5 stars

No confirmation, no voucher, awful experience

I can't tell you how much I'm desapointed, not to say sick !!!

I had no confirmation, no voucher, no nothing form Pepecar via email. I had to connect to the internet at the airport to get it and the PDF loading on my phone didn't even worked (your mobile website barly does; Trust me I build websites). So I used the pay per coin internet computer and take a picture of the voucher.

In the end I've paid 250€ insead of 100€ for 4 days.
100 € online plus 150€ onsite by Pepecar partner and it took us 2h30 to get an already booked car !

I'm more than upset and do not recommend Pepecar, Pepecar being responsible for its suppliers and partners.

March 3, 2015
Unprompted review

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