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Perfect Aquatics Reviews 

117
•
TrustScore 4 out of 5

4.2

Pet Store
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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, excellent shipping status updates, and securely packaged products arriving safely. Buyers also deeply appreciate the helpful online support team, remarkably smooth ordering process, and competitive prices. Some reviewers were not happy with the in-store staff, noting rude behavior, lack of assistance, and unhelpful customer service during physical visits. Some customers also reported concerns regarding fish health and disease issues after introducing new livestock to their aquariums. A few consumers also mentioned occasional delivery mishaps or minor damages to packages during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and availability, frequently mentioning that items... See more

Delivery service

People report positive experiences with delivery service, highlighting super quick shipping times and parcels... See more

Service

Clients share satisfaction on service, frequently praising friendly staff, very fast delivery, and expert... See more

Order

Reviewers mention positive feedback about order, frequently highlighting super quick delivery and an easy... See more

Staff

Customers had ambiguous experiences with staff, expressing both high praise and frustration. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great fast service ordered total pond detox but package was damaged and a small amount of powder has escaped so would be better sent out in a small box. Thanks

Rated 4 out of 5 stars

Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... See more

Rated 5 out of 5 stars

Absolutely great company for all there items there competitions are brilliant I received my winnings within no time at all they are very responsive and polite as a company it has been a pleasure to de... See more

Rated 5 out of 5 stars

Would highly recommend. Great after sales service as wasn't sure if had got the correct item so sent an email and recieved a call explaining what i needed.

Company details

  1. Pet Store

Written by the company

Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.

Contact info

4.2

Great

TrustScore 4 out of 5

117 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(117)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Simple ordering, speedy free delivery !

I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

I NEARLY FELL OVER….

I don’t live locally but came to the RAF Henlow base to visit a friend who recently moved to this base

We went here to play Crazy Golf which was pretty standard had some food in the cafe which was a little on the ropey side but the price was fair

Couldn’t help but notice a Vape Shop just inside the entrance to the main store. I nearly fell over, REALLY…. A vape shop here 🤣 this completely lowered the tone for me

The owners should of put a sweetie shop or something a bit more in tune with the environment

For me this spoilt the show! I can’t stand vaping and all the bad health implications that came with it

Real Bad shout that one, hence the 1 star, you may of been pushing 3 before that

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Show nowadays

Well, I have just spent 45 minutes trying too contact perfect aquatics by phone. Listening too a recording about perfect aquatics new ventures, the cafe and competitions along with Halloween. Then after exactly 2 minutes 50 seconds I get cut off. Redial and the same. It’s not great customer service to not answer a simple phone in 45 minutes. This is one customer who shall goes else where. Shame, Japanese Koi Company used to be very good

July 1, 2025
Unprompted review
Perfect Aquatics logo

Reply from Perfect Aquatics

Thank you for your feedback, and we are sincerely sorry for the frustration you’ve experienced. We completely understand your disappointment after being unable to get through to us.

Unfortunately, we experienced an internal technical issue that temporarily affected our phone lines, which meant we weren’t able to receive incoming calls as we normally would. We can assure you that this issue has now been resolved, and our phone service should be fully operational again.

We genuinely value your business and appreciate your long-standing support of Perfect Aquatics. Please accept our apologies for this inconvenience, and we would love the opportunity to assist you directly. If you need anything or have any questions, please don’t hesitate to reach out again.

Rated 5 out of 5 stars

Best place

Best place, I love it, great staff, great service, great experience overall. Thanks Perfect Aquatics, you guys are perfect.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Great place love going there just to look at the fish and buy them hahaha.
Great atmosphere and have all you need to buil.a amazing aquarium and great staff who knows what their talking about.

April 7, 2025
Unprompted review

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