Perfect Aquatics Reviews 

The store has gone down the pan. The stock is filthy the fish tanks are filthy the roof leaks all over the place and they seem to have stopped stocking hozelock products and the prices are ridiculous. I ordered double the amount of filters online for half the price. Disappointing as it used to be a good place.

Always courteous and friendly staff, offering great advice. Great range of tropical fish to choose from and in great condition.

Excellent place with just about everything you could require for your aquarium whether it’s fresh or saltwater.
Large variety of livestock and the staff are very knowledgeable.

Great customer service I got in touch as I was looking for a new koi I wanted one that was quiet unusual white with red marking on its head the guys soon got back in touch with me to say they had got one in and would reserve it for me until it was ready to go really excellent customer service looking forward to picking it up thank you guys for a great job

I recently ordered a new pond pump on the website, it was dispatched the very same day. Pump works great 😊

We have been to perfect aquatics since Anthony has taken over and have found it to be a lovely place with a great set up. We have some beautiful fish in the pond from here and are going down on the weekend to collect two more. Staff was very helpful helping us find a pond heater too. Thank you.

I would advise anyone to reconsider if you are looking to buy live stock. Purchased one tang & 2 dwarf angels. Within a matter of days all 3 have passed away and have now contaminated our tank with an unknown disease which is slowly wiping out our well established 750 gallon tank!! Absolutely devastated and I will NEVER shop here again. Have completely destroyed our souls and love for the hobby. Our first ever clown we owned passed away yesterday and it’s just absolutely devastating. These are our pets!!! Do better!!!! Clearly not quarantining new stock before selling which means they are riddled with parasites!! We cannot use copper in our tank as we have a mix reef with corals & inverts. we now have the impossible task of attempting to catch all of our remaining surviving fish to attempt to treat them and give them a chance of survival and to fallow the tank for 6 weeks to rid us of whatever disease you are spreading!!! Mortified!!!!!

The manager is arrogant and abrupt which we have witnessed many times, however we decided to return being our local Aquatic Centre and bought some fish to add to our long established tank a week ago, they've all died and brought a disease into the tank which has killed off several other fish, going to have to talk to a proper specialist about our problem. I would avoid this place.

Perfect Aquatics has proven to be a disappointment on two occasions now. Their stock management system is atrocious, and they cannot be relied upon to despatch web orders. On two separate occasions, I have placed an order on their website that claimed next working day despatch. After my first order, it was over a week before I emailed them to find out what was happening, and was told that the item wasn't in stock and that the web store doesn't know the stock in the physical store. That's a poor system, but forgivable if communication with customers is good. Alas, it is not, and I had to go out of my way to chase the order to find out the status. I was then refunded. I recently decided to give Perfect Aquatics another try, hoping that my issues experienced the first time were a one off. They were not. Once again, no forthcoming communication, leaving me to chase the status, to which I short a short and non-commital reply, followed again a week later by a refund. If you need a product in the same decade as you order it, avoid Perfect Aquatics.

Disgusting cafe. We here to get a bite to eat after looking at the fish and was extremely disappointed. The tables were unclean ( hadn’t been wiped down) the walls were dirty with smears of handprints and food. The lady at the till was not welcoming in the slightest & the allergen choices are minute. I noticed there were ice creams with printed allergens on the labels but they had crossed out the name of the flavour and changed it to a different name so therefore the allergen status was invalid. This is an accident waiting to happen. (Anaphylaxis is life threateningly dangerous and this cafe has not got controlled allergens!) I ordered a chicken salad that was just awful. Chicken was cheap and overall gross. I could t even eat with the cutlery as every knife and fork hadn’t been washed properly. There was either bits of food left on them or covered in smears. I wouldn’t recommend this cafe to my worse enemy. I’d like my money back and would be interested to know there food hygiene rating

Ordered an item, wrong item sent, they collected the wrong item and never sent the correct item, I am now £45 down as I believed them that they would send the correct item and closed the PayPal dispute as they instructed, do not use, so not trust.

Edited to add I finally got a refund notification today after several months.

Not impressed by the customer service, shabby store and lack of knowledge of some of the staff, although I realise everyone has to start somewhere on their learning curve.
I have been an occasional customer for the past couple of years and each time I visited, I came away more and more disappointed with the place. After last time, when it was near impossible to find a member of staff willing to help, I've decided not to bother going back. I used to be in favour of supporting local fish shops, but I can see the benefits of online purchases from reputable suppliers.

Fantastic and large selection of fish species and aquatic products. The coffee shop on site is also great.

Placed an order on 13th Feb - which was confirmed and paid for - advised 5-7 days for delivery.
After 7 days I checked back and discovered Perfect Aquatics had cancelled the order 2 days earlier without any reason or notification being provided.
I e mailed to ask why this was cancelled and why no notification was sent of cancelling - that was now 10 days ago so it seems they cannot be bothered to reply.
All very frustrating and disappointing. Will not be using again if this is their level of customer service

Ordered a tank in their black Friday sales - it was dispatched and delivered quickly (which is why the 2 stars).
Unfortunately, the tank was shipped in just the box you'd find it in, in the shop - with no extra packaging or protection. As you can imagine, it arrived completely smashed.
I've emailed now 3 times about a refund and no response, their website says they won't accept any returns unless already agreed so now I'm stuck with a big smashed tank and no refund to buy a replacement birthday present.

Really sad to read Micks review and the lack of cleanliness causing the death of his fish. I definitely won’t be returning as I can’t risk my live stock having heard this. The new management seem to have ruined the reputation of the place and have no effective controls in place. Probably more effective if they spent as much time on their tropical fish and store/ cleanliness as they do on their social media focusing on Koi!

Thanks for the reply. Apologies this isn’t personal as I don’t know the ins and outs of changes or who new management is. I am aware there was mention of new management and my review is based of past experience vs now. I have no personal bias of any sort here. My second was a response to the other review. I’m sorry if that’s not the right way to respond to another user on this forum and I’m also sorry you feel a genuine review just because it holds a negative view would be with any agenda. I care and love fish and it was important for me to share my experience.

It is good to see the process changes and what has been done and perhaps it isn’t visible from what I and others have seen and it saddens me to see such losses being reported and damage to marine life.

I do however appreciate your response and trust that you will also take time to review the processes and their effectiveness given the feedback you have had.

I will perhaps revisit in the future and see if things have improved. I would welcome meeting and discussing things at that time.

Sorry, I have never met you nor do I know of you. This is the first time we have spoken and frankly it seems quite curt to turn this into such an accusatory and personal attack.

I most definately will not be returning if you feel it’s acceptable to speak to customers in this manner.

I am flabbergasted that one would take such a disturbing approach that’s left me quite confused overall.

Visited on 25th September. Went in cafe for breakfast and was disappointed by lack of cleanliness and the staff weren't that friendly. Husbands breakfast ok my veggie one not so the egg was burnt they had no bubble and squeak and the veggie sausage was just batter filled with veg (for breakfast !). The Toilet was absolutely stinking !! The actual shop was messy although the pond stock was very good the shop just looked shabby and unloved.We waited ages for service and then purchased 18 Tropical fish (I didnt like the way they were handled)spent £111 only to find that within 24 hours 2 had died and then 48 hours more anotherand so on I now only have 5 left of the original 18 I purchased and I may loose more unfortunately whatever is wrong with these fish has also taken out 6 of my original fish and my baby platys. No obvious disease on the fish and were added to a perfectly thriving tank and I have been keeping Tropicals for over 20 years. I have contacted the shop by e mail but they haven't answered me. I will keep trying and if I get nothing I will visit again but not to purchase fish.

I cant praise Anthony and the pond dept highly enough.
He always makes time to run through choosing fish, filters etc.
I am new to the koi hobby, so confidence and reassurance are highly important to me which Anthony installs.
All the fish have been in tip top condition and grown really well this summer.
I travel a couple of hours to the shop which illustrate my support.
Angus

Great aquarium and pond shop.
Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs.
Pond department has taken a massive leap forward since Anthony has taken over, with a fish selection that betters anything else nearby. Ponds are clean and fish look extremely well cared for. Would recommend this shop for anyone visiting or looking to get into the aquatic hobby.

Visited on the weekend with my family, looking to treat my dad and I have to say from my many visits over the years the standards have dropped quite a bit.

I would be worried about purchasing any fish as the tanks are all very dirty inside the building and the water outside in the large ponds was merky and fish not very visable.

I would be worried about the health of the fish and what it could do to the fish in my pond.

Such a shame as I have loved this place for many years but feel the standard need to improve.