Perfectcleaningcompany Reviews 

Mid-October I booked for a 3 bedroom carpet clean to take place on the 2nd Nov. The lady on the phone was polite, chatty and very informative I paid half upfront.

The day arrived and I received a call from a certain technician (who perfect cleaning insists I do not name)who was booked to complete the cleaning. He told me that due to traffic, he wouldn't be able to get to our house until half 7. A three-hour delay from the original time slot. He said he would do this, but assumed I would prefer to rearrange and told me to ring their office. I was easygoing. I said to him I don't mind him arriving later but could tell he really did not want to, despite saying he would.

I called the office and explained the situation, they said he would 100% be at my house at the new delayed time to do his job. Well, of course, he never showed up. He didn't answer his phone and never replied to my text message.

I then read the TP reviews and became concerned. At this point, I just wanted a refund for the money I paid upfront so I could find an alternative and reliable company. I emailed asking for it to be escalated to a formal complaint, I got a reply from a man with no apologies- asking for my bank details to refund me. The poor man is very sensitive and keeps flagging my review to be taken down for using his name.

I called the office and spoke to a woman who was very reassuring and said she would send an email confirming the refund would be processed. I had to chase this up so I called the man directly. I was calm, explained my situation and said I just wanted my money back without any hassle (referencing what I had read about other customers waiting for refunds on the TP reviews) Quickly he became very defensive, rude, and dismissive. He was quick to tell me he had lots of happy customers and that anyone leaving reviews on TP was untrustworthy and spiteful. I think he thought he had a smart comeback, but sadly it just sounded like he was in denial of how customers are reviewing the business. Poor man.

I did get my money back three days later, but I had to be persistent and deal with the office team directly. The women in the office were nothing but helpful and understanding. However, the same can't be said for the man in the business who cannot be named as he is quite a sensitive soul and the technician who I had to deal with. They never apologised for the inconvenience caused.

I can't say anything about the quality of service, as I never got my carpets cleaned... but from my experience, I would avoid using this company and find a local supplier instead. I fear they have bitten off more than they can chew with their business model and the wide geographical area they are trying to cover.

TO THE MAN WHO CANNOT BE NAMED 🥸 : if you are reading this (which I'm certain you are) the one-star review is for how you decided to handle this. The women in the office are a credit to the business and I think you could use some customer service training from them. You simply do not have the customer service or grace to deal with customer calls.

We booked an end of tenancy clean just before our house sale was due to complete. Firstly was postponed by a couple of days (sometimes unavoidable). Matt, the manager assured it would be done 2 days later. A man came to clean and left 3 hours later saying it was done. It was a complete shambles- water everywhere, filthy. We spoke to Matt who eventually said he would give a refund. However we are still to see the money and reading the reviews below I dont expect we will unless we go to small claims court.

Great young guy doing the cleaning. Great service.

If I could give an award for the most obnoxious company I had ever the pleasure of knowing, then this company would get first prize and by a huge margin. This was the first time I had read this company.

A young woman with a very "likable voice", called me to say that a carpet cleaner could come at short notice, and they would come at 16:00 hrs today. I asked how long it would take, and was informed approximately 1 hour, and then she proceeded to offload circa 100 pounds via credit card from me. I then readied my house, and planned by activities to accommodate this appointment for carpet cleaning.

By 16:45 hrs, no one had appeared and I wondered what had happened ? I send out a Email - but there was no reply. I then telephoned using the same number, and the young women answered but having taken my money - could not help.

Well she must be suffering from amnesia, as I had only spoken to her personally within the last hour. When I reminded her that the appointment had only just been made, she started to feel offended - and said "someone would call back".

I was eventually called back, but by a angry husky voiced man, asking if I was the rude person calling, and confirmed the booking had now been cancelled.

I must assume that this company does not need any new customers or business, as I received no notification of any delay, and were breath takingly rude to me. If you give them work - they will feel offended, and are ultra sensitive "acting like the victim".

Do not waste your time with them. I strongly anyone reading this review, do not bother with this company - if you give them a order they will be sorely offended.

AVOID THIS COMPANY AT ALL COSTS!!! appalling customer service. Originally paid up front in good faith on 30/9/22 for 2 bedroom carpets to be cleaned appointment booked for 6/10/22 at 12:30pm, waited in and no one turned up called and was told they cancelled our appointment due to family emergency rescheduled and they didn’t turn up again said technician on another job taking longer than they thought. I asked for refund as needed work done before putting all bedroom furniture back in both bedrooms. Called several times since chasing our refund told they would call me back but they didn’t so I had to call them back again.
still not got money back now and it’s 26/10/22, so the company has had our money for over 18 working days, called again today to find out why no refund the tried to fob me off saying our account name to refund to wrong, on checking they had correct details, no apology at any point from the staff on phones. Not impressed as I’ve worked in customer service over 25 years on phones and trained in complaints handling myself. The stand offish lady on phone who did not give me her name said I will now have to wait another 7 to 10 working days to get my money back. Feeling the need to contact small claims court if I don’t get my money back very soon.

From my very first contact with this company, I was called by a girl (I think Molly) who gave me a quick and easy quote. I went ahead and booked the cleaner. I had to cancel the day before the appointment because I had Covid. 🙄

Then, two weeks later, yesterday, I had an efficient and excellent job done by a lad called Anthony. I cannot speak highly enough about the job he did, how pleasant he was or how efficient he was. This is the way to do business. From the beginning to the end, my experience with this firm was absolutely top drawer. People are quick to moan if they’ve had bad service, but more reticent if they’ve just got what they expected.

I will use them again in a heartbeat, and I’d recommend them to anyone.

Thanks folks.

As per a few other reviews here, i cancelled a cleaning appointment and now after significant time has passed, a refund has still yet to appear. Essentially, over two weeks on, im still trying to get my £390 back.

I was assured and promised that the refund was in process when calling throughout 12th - 20th October, now when I called again on the 23rd i was told the refund was not in progress and they asked for my bank details to do an immediate transfer, it is now the 25th and I still have not received anything and their accounts department are always unavailable.

I sense a lawsuit looming......

Poor quality sub standard cleaning service. Stains and hair were not removed. The cleaners did not devote the required time to properly clean the carpet.

Very impressed with the results of my carpet clean. The technician was very polite and really did a good job. Would have been 5 stars but my original booking was cancelled. I will definitely use them again

I was delighted with the cleaners who were professional, polite and thorough. Less taken with the agency as I thought I was hiring local people from Aldershot. The two young men had to travel from Bournemouth and were told it was an end of tenancy clean which it wasn’t. They did their best in the allocated time but the agency had clearly not listened to me or passed the information to them. It’s a long way for them to travel. I couldn’t fault them at all.

Very helpful receptionist. However, the booking was a bit chaotic! The technician phoned asking if he could come 2 hours earlier. I agreed and a very pleasant young man started to clean my sofa and chair. Unfortunately, half way through his machine broke and he called in reinforcements. This guy was equally pleasant and completed the job. I was told it would be dry in 4 hours. 24 hours later they’re still wet. Also, I’m not that satisfied with the end result. Perhaps just a bad day all round!

So helpful. Molly was lovely to speak to. Great job many thanks

Carpet Moth Problem, Customer service knowledgeable in this strange area of infestation. Explained the process to access all the areas that could be affected. Appointments offered were within the same week, excellent instructions as how to prepare. Carlos the technician telephoned to say he was on his way. Property is tenanted and Carlos was thorough, friendly and went out of his way to be helpful. Mollie telephoned me the first business day after the call out to inform all went well and nothing was too much trouble. Text messages to keep me informed and receipts sent out pronto.
Thank you for coming to our rescue.

Excellent professional company liveky staff from contacting them via phone to book an appointment to the chap that came to clean our carpet.
Fabulous job done and in such quick time highly recommend this company.

Minus stars- cancelled a clean. Wouldn’t pay back on original card. Requested account details to do quick transfer. Not received refund and excuses about no one being available in accounts. Accounts dept prob don’t even exist! Scammers- stay away!

Avoid this company - They basically stole £336 from us.
We booked an 'End of Tenancy' clean and carpet clean for a two bedroom house.
The website advertised a deep clean service and complete removal of stains and marks from the carpet.
When the cleaner arrived he asked us what we wanted him to do, and followed up by saying he would give things a quick wipe down because he had another job in the afternoon.
I'm not sure how a single cleaner is supposed to give a property a deep clean and carpet clean in a single day let alone a morning.
Needless to say, he didn't achieve either. The windows were left smeared, the kitchen was left completely and the carpets, although he ran the machine over them, were left dirty.
We had to clean the house ourselves the following day.
After several phone calls and much argument, we were promised a refund, which we never received and they now won't respond to our emails.

I booked the company to do the end of tenancy carpet clean. The communication was great, I was informed about the time of arrival and the carpets look good. The job was done quickly and the price was lower than quoted by other companies. Significantly with some!

Very impressed with the service.
The team were responsive, to the point of replying on a bank holiday and out of hours. I was kept reminded of my appointment. Nathan Berry who did the cleaning arrived on time and was very pleasant. He did a super job and we are very happy with the service provided by him, Molly and the company. Would definitely recommend.

Our cleaner arrived on time and was friendly, polite and professional.
He explained what the process entailed and did a great job on our carpets.
All mess cleared up at the end. I would recommend this service.

Operative arrived on time and carried out the job in an efficient and professional manner. He was polite and kept me informed throughout. Good job.