Perfectcleaningcompany Reviews 

AVOID this company, waited over 6hours for them to arrive.

'They' changed the appointment date and time several times; finally, the time of 10:15 am was settled on. However, nobody showed up.

I called the head office to find out what was happening since I wasn't informed that I had to stay in for an entire day and night for them to arrive. It was getting later and later and darker, and I'm sorry, I'm not comfortable having people I did not know cleaning the carpets at night. Upon calling their office to inquire about the delays, the lady who answered put the phone down on me. When I tried again, some hours later, I got the operations manager 'Matthew', who then refused to give me a refund. Nor would he (at first) give me the name of a senior person to escalate the complaint. Finally, I pressed on, and he gave me a fake name and email address. 'Matthew' then went on to 'mansplain' what a COO, CEO, Receipt was and even offered the strange analogy of going to Tesco and getting a 'receipt' for services. All rather bizarre. He attempted to ridicule me, implying that I was daft because the questions I asked about their services, customer expectation and management procedures were not 'intelligent' enough for him. He repeatedly threatened to put the phone down throughout the call. I was offered NO apology for waiting the best part of a day for carpet cleaning. Nor did he understand why I could be angry and frustrated at being forced to cancel cancer care hospital appointments because of them lying about coming.

Interestingly, having read some of the other reviews, it's become clear that them not turning up, pretending to be perpetually 'en route', being rude, belligerent, offering poor customer service and refusing legitimate refunds is a norm. I have lodged complaints to several organisations that can look into this company's practices. And despite them ignoring all my emails for a refund, I tapped into the country's laws and got a full refund. What this company needs to comprehend is that customers have rights too. If they do not receive a service they have paid for, there are other legitimate ways to get their money back.

I had a really good experience with this company. Robbie was super professional throughout and called ahead to advise he was running late when he got caught in traffic on the way to our house. Our property was thoroughly cleaned, taking into account our requests regarding use of chemicals and overall approach.

Very friendly and efficient service. Carpets and sofas quickly cleaned.

A big disappointment

I used this company to clean an elderly relative’s gutters. What a waste of money!!

I was assured that the service I was paying for was a “Clean and Clear” service. They accomplished neither of the two criteria.

I did the job myself shortly after their failed attempt due to being told that there was no improvement to the functioning of the guttering.

The inside of the guttering hadn’t been touched. The section I first inspected was 3/4 full of moss, soil and debris, and every section after that was much the same.

No wonder they want payment 48hrs before the job is due to be done. I wish I had refused, that way I might have stood a chance of getting them to complete the job they stated they would do.

AVOID THIS COMPANY

STEER CLEAR OF THIS COMPANY - THEY ARE A SHAM
The cleaners I had booked in for 9am arrived at 9.25am. I had specifically informed the girl who took my booking that I had to go out at 9.20am so they had to arrive before that at 9am so I would have time to show them around the house and relay instructions. I was not at any time told that they were booked in to arrive between 9 and 10, particularly when I had been told that normally bookings are made for 8am - she never told me "between 8 and 9am" - if she had I would have chosen that option so I could be certain that I would be able to go out at 9.20am as I specifically told her.

When the two ‘cleaners’ finally arrived I was in a panic as I had to leave and naturally was very cross. When I saw their appearances, I thought they looked like a couple of a labourers - one of them couldn’t have been much older than 15. They parked across the driveway blocking one of my cars. I was in a rush and didn’t have time for this and questioned whether they were planning on leaving their car in that position. The young lad started to shout rudely and then told me to clean the house myself. I told them to leave as the boy did not look like he could even clean a toilet let alone do a ‘deep clean’ on my house. I was expecting ‘superior cleaners’ as advertised on the company's website who are professional, particularly given their fee of over £600. I was very surprised that they had sent me some grubby, mouthy teenager. Once they left I drove off and saw them parked at the end of my road - the boy was standing on the road leering at me and giving me obscene hand gestures. I am shocked that the company employ people like this although I doubt they have even met them. Their website says that all their cleaners are "highly skilled and trained with over 20 years in the industry”. This is completely false and misleading.

I am demanding my money back and will be reporting the company for advertising false information about their cleaners.

I had my double oven, hob and extractor hood cleaned. It was done very quietly and efficiently and it all now looks brand new. He cleaned up everywhere afterwards, and the company sent me several reminders about the appointment and informed me when he was half an hour away. Excellent service.

Appalling service. Having booked a professional oven clean (£120) the technician was an hour late, spilt oven cleaner all over our new, limestone floor and left the oven very dirty - the hob even still had crumbs on it. I raised this with the company - with photos and videos - and their response was ‘it was cleaner than when they arrived’. Truely awful company - a rip off, disgusting responses to their inadequate service.

Terribly dishonest company. Do not trust them. Very unreliable and shoddy work

DID A GOOD JOB, CLEANING IS HARD WORK AND IT ISN'T POSSIBLE TO GET EVERYTHING SPARKLING ALL THE TIME. CLEANERS WERE PROFESSIONAL AND HARD WORKING,

Arrived on time, friendly technician, did a smashing job. Will use again.

Would not recommend using this company. Booked two cleaners, only one turned up for end of tenancy clean, landlord unhappy with the clean, noone has returned my calls even after numerous calls. Unprofessional service.

They turned up.....but I wish they hadn't bothered. They didn't clean the toilet properly leaving brown hinges and a thick brown stain around the rim. Didn't touch the grout on tiles, bath taps or floor. Kitchen sink left brown tea stains. Left grease dripping from extractor, paid for an oven clean but they left food in the seal. They did do skirtings and inside kitchen cupboards but didn't do underside of wall units. I could go on but it's a waste of breath. They do not know what clean is. Expensive and refused to refund the 50% deposit paid. Out of pocket and had to do it myself. I did a much better job and have offered by services as a consultant so I can show them how to clean the toilet which was supposedly stained!

Booked a carpet clean about 3 weeks ago as had guests coming to stay tomorrow
My clean last week was cancelled. They re-booked me for today (a day before guests arrive) and no one has turned up. Called twice to be told they were booked to come. 2nd call Sophie said she would chase up and get back to me. Its now 6pm and having called again there is no answer. Very happy to take a deposit but not turn up. This is the second day I have taken off work and moved furniture for them to clean and I am still without service from this company!

Could not fault, arrived on time, pleasent guy, did a very good job, & l am well pleased. He cleaned 2 sofas for us. Company did me a good deal as well. Many thanks to them.

DO NOT USE! This company 'cleaned' our range cooker. The clean itself was very poor and one oven roof was not even clean, multiple areas left greasy. ADDED to this they used NO floor protection and left stains on our wooden floor. We have now had quotes to re-sand our floor exceeding £2K. They promised a refund and to get quotes for the floor repairs but on chasing them up I received an email saying they are in liquidation. Strange though as I phoned the same day and be told they are open for business!

Not the detailed clean I expected for the money I paid. Nice lads but had to call them back as missed all the doors skirtings and switches. Check everything before they leave as they have 14 days to put it right before you can ask for a refund.

Don’t book this company, my recently widowed mother paid nearly £400 for an end of tenancy clean (unfurnished bungalow), they had instruction to call before arrival, they turned up without calling so I had to drive 20 minutes to the property to then let them in. They started cleaning at 8.30am and left at 1pm, not sure what was cleaned other than the oven and carpets of which they provided photographic evidence, they striped paint of the window frames whilst cleaning them, didn’t clean the bathroom or kitchen (other then the oven). Matthew who is supposedly dealing with the complaint has just offered to send someone else round to reclean, we don’t have the keys as the tenancy has ended, no refund offered and my mother will likely lose a chunk of deposit to rectify the damage caused. Will not recommend to anyone

Be careful with them! They never refund me money after agreeing on it via email. Very disgraceful and cheating behavior.

I contracted them for End of Tenancy in early December; the job was very poorly executed, so bad that our landlord decided to use their own cleaners afterwards. I started a dispute of the charges via American Express and during the process the merchant (Perfect Cleaning) agreed on a 50% discount and issued a new invoice of £151. This was paid on Dec29 and on Jan04 they confirm the receipt of the money and that they deducted £307 from their account. Those money never made it back to me.

I have sent something like 10 emails since then and also texted them on Whats App, but they don't even bother to reply. So they now hold £358 of my money when they agreed to £151. VERY SHAMEFUL behavior.

My experience with the Perfect Cleaning Company has been attrocious. I booked and paid 300 pounds for an end-of-tenancy 8-hour clean in January. The technician arrived late and left early having done nothing. I know exactly how long he spent becuse he had to pick up and drop off the keys. The photos taken after the supposed clean show long hairs on the bathroom floor, a dirty toilet, toothpaste on the bathroom sink, an uncleaned shower screen, carpet and sofa marks that showed no cleaning done, dirty oven, you name it, nothing was done. With no word of apology, the company arranged to send someone else to do a re-clean. This was barely any better. As tenants were waiting to move in I had to pay 170 pounds for another company to do the job from scratch. That's 470 pounds to clean 50 square meters - a mindboggling amount.
I have provided every piece of evidence, including hundreds of photos of the three cleanings and the invoice from the third clean, but two months have gone by and the Perfect Cleaning Company has still not responded to my complaint and brought it to a sensible conclusion by refunding the extra charges I had to pay.
I have called and emailed them countless times. Matthew, the customer complaints manager is always either on another call, on paternity leave, on holiday, or simply unable to take my call because "he's looking at my files now."
It's time for the Perfect Cleaning company to take responsibility for a poor level of service some of their technicians provide to their customers. I understand some technicians have been fired, but they need to go further and offer a refund to customers who have been put through extra expense and stress as a result of their bad staffing decisions.
I so regret having had dealings with this company and I never imagined that a British company could provide such an appalling level of service.

Absolutely disgraceful service from start to finish!
Booked an "operative" to clean a Neff Oven and Neff Combi Oven. The Operative turned up an hour and half early, with no prior warning, and I had specifically booked the time as the painter was still painting the kitchen that morning, but he was insistent that he couldn't come back later. Mid way through the clean I asked why he wasn't removing the oven doors to clean in between the glass, was told he didn't need to as he could do it without removing them, totally incorrect. The clean was appalling, I took photos and sent them with an email straight away, they booked a return visit which has now been cancelled four times. I finally decided to just ask for a full refund as I was fed up with the appointments being continually rearranged, and after many emails being not being responded too, I rang the office this morning and have had the great misfortune of dealing with Matthew the Executive Operations Manager.......... There is absolutely nothing executive or managerial about Matthew, he is one of the most unprofessional and rudest people I have ever had to deal with. Still will not refund the money in full, so I have had no alternative but to accept the £30.00 of the £150.00 paid, and take some recompense in being able to leave a review on here.