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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, including windows and doors, which are often described as transforming their homes. The staff, particularly the fitting teams, are frequently highlighted for their professionalism, efficiency, friendliness, and meticulousness in cleaning up after installation. Many people also appreciate the helpfulness and trustworthiness of the sales team. However, some customers were dissatisfied with the customer service, specifically regarding after-sales support and communication. Issues mentioned include difficulties reaching customer care, unfulfilled promises, and delays in addressing problems like ill-fitting doors, draughts, or damaged glass panels. A few other people also felt that the initial installation was poor, leading to issues with door alignment and sealing, and some were disappointed that safety features like window stoppers were not included as standard.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the first-class service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the sales and fitting... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality of windows and... See more

Product

People report positive experiences with the product. Many customers are delighted with their new windows and... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the whole process was seamless. Andy was there to answer any questions and ensure we were happy before commiting. On fitting day the team were on it and cleaned as they went meani... See more

Rated 5 out of 5 stars

Got 9 windows good price. Installed by Liam and Jordan excellent workers, never stopped. Very friendly and they were very tidy. Ask for these guys to install your windows you wont be dissapointed. Af... See more

Company replied

Rated 5 out of 5 stars

I was not looking forward to getting new windows and doors, but Perfect Glazing made it a thoroughly painless experience. From Andy’s first visit, they were on the ball, no time-wasting and a good pri... See more

Company replied

Rated 5 out of 5 stars

Good communicators. Patio doors look superb. Fitting team very professional and left the living room cleaner than when they arrived. We couldn’t be happier with the service- which is why we have just... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. PVC Windows Supplier
  4. Window Supplier

Written by the company

We are a Glasgow based manufacturer of high quality double glazed and triple glazed PVC Windows and Doors. Our factory and showroom are both located on Dixon Blazes Ind Estate,where you are welcome to pop in and browse. We are able to manufacturer in a huge range of styles, colours and sizes. Choose from Casement Windows, Tilt & Turn Windows, Slide &; Sash Windows, Patio Doors, French Doors and Composite Doors. We are able to offer fast lead times and quick turnarounds to accommodate the tightest deadlines. We also offer numerous finance options to help spread the cost of upgrading your home. Buy Now Pay Later and Interest free over 24 months are the most popular. In addition we offer a 10 year industry standard guarantee on all work that we carry out to give you complete peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The two installers were first class and…

The two installers were first class and very friendly, the work was done very efficiently and tidy.I would highly recommend this company 👍

May 13, 2024
Unprompted review
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Reply from Perfect Glazing

Hi Kenny, thank you for leaving us such a positive review!

Rated 5 out of 5 stars

Happy Customer

A Competitively priced replacement for our old porch, well-made, and installed with care and skill. All staff we dealt with were pleasant and helpful.

May 10, 2024
Unprompted review
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Reply from Perfect Glazing

Hi Adam, we are delighted that you are happy. Thanks for leaving such a good review.

Rated 1 out of 5 stars

Bad workmanship

We have had nothing but issues with a door fitted by this company. It has been letting water in and last time I checked a front door shouldn't do that. The door doesn't sit right in the frame. The previous one didn't have this issue.

We eventually had to get the Ombudsman involved. When getting quotes for repairs for the Ombudsman, a lot of companies refused to provide a quote because of the standard of workmanship. The one company that did quote for it refused to guarantee the repair for the same reason already mentioned.

We are now being issued with a refund by the Bank so we can get a new door. We can only hope that they continue their case against you.

We would recommend any other company is used.

May 22, 2023
Unprompted review
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Reply from Perfect Glazing

Thanks for leaving us this review. We are afraid that we have absolutely no idea who you are. Through Trustpilot we have tried to make contact with you but have not responded. If this is genuine would you please call the office number which you would be able to find on your paperwork and we will try and find a solution.

Rated 5 out of 5 stars

We had our front and back door from…

We had our front and back door from perfect glazing . Absolutely love our doors and got so many lovely comments from friends too .
Very efficient and friendly and prices are really good too. Gary Mann is really helpful and lovely man . We strongly recommend their company .

May 10, 2024
Unprompted review
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Reply from Perfect Glazing

Sohail, thank you so much for leaving us such a good review!

Rated 5 out of 5 stars

Brilliant service

If I could leave more than 5 stars I would. What a brilliant company! Fantastic service from start to finish. So happy with my door. The fitter, John, was a real star. Friendly and polite. The price was spot on and fitted within 3 weeks.Highly recommend this company.

May 10, 2024
Unprompted review
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Reply from Perfect Glazing

Hi Maggie, thank you, we are very pleased that you are a happy customer.

Rated 5 out of 5 stars

Excellent job.Recently had windows and doors fitted

Recently had windows and doors fitted. First class fabrication and Robbie and the boys did an excellent job with the installation. 2 days, no mess and no hassle. Highly recommend. Cheers guys.
W.F. Saltcoats.

March 15, 2024
Unprompted review
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Reply from Perfect Glazing

WF, many thank for leaving the good review.

Rated 5 out of 5 stars

Painless from 1st enquiry to…my new windows

Painless from 1st enquiry to installation, everyone I dealt with was helpful, informative and understanding of my needs. What it’s done for my both thermal and acoustic insulation is far better than I could have expected. I must mention the installation crew, professional, hard working and all round good guys.

May 1, 2024
Unprompted review
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Reply from Perfect Glazing

Robert, thank you for leaving us a 5 star review, great news that you are so happy with your new Windows.

Rated 5 out of 5 stars

Very pleased with our new patio doors…

Very pleased with our new patio doors and with efficient, friendly service from our salesman, Tony Mann. There was a slight problem with the door lock mechanism after fitting but this was quickly dealt with.

May 1, 2024
Unprompted review
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Reply from Perfect Glazing

Thank you for leaving us a 5 star review, very muich appreciated.

Rated 5 out of 5 stars

Excellent and very professional

From Andrew who who arrived to discuss the size, type and cost of the new windows to the guys who came to fit the windows, Robbie, Darren and Robbie’s dad the service was excellent and very professional.
The sales staff were polite and sent on the invoice and guarantee within 1 hour of my inquiry

April 17, 2024
Unprompted review
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Reply from Perfect Glazing

Thank you for leaving us a 5 star review. Please don't hesitate to contact us in the future if you require any other of our services.

Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company. From Joe the rep that came to the house, who was a true gentleman and non pushy, the fitter who was professional quick and never left a mess. To the quality of our door was to the highest standard and very reasonably priced. We liked this company so much we have went back to get them to provide our front door. Then we will get them to do the internal doors

April 24, 2024
Unprompted review
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Reply from Perfect Glazing

Peterm thank you for leaving us a 5 star review! Great news that you are a happy customer.

Rated 5 out of 5 stars

Excellent service

Excellent service all round, easy to deal with, fitters were very fast with installation! Highly recommended!

February 20, 2024
Unprompted review
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Reply from Perfect Glazing

Andrew, many thanks for leaving us a 5 star review. It is greatly appreciated.

Rated 5 out of 5 stars

Quick

Quick, efficient and on time would recommend

April 5, 2024
Unprompted review
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Reply from Perfect Glazing

Angela, thank you for leaving us a 5 star review!

Rated 5 out of 5 stars

Highly recommend,Colin explained every…

Highly recommend,Colin explained every step of the way.Installers were highly professional from start to finish,one delighted customer,had a lot of lovely comments from friends and family about the door. workmanship 5 star.
Johnny and Carol

March 27, 2024
Unprompted review
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Reply from Perfect Glazing

Johnny & Carol, thank you both very much for your business and also for leaving us a 5 star review!

Rated 1 out of 5 stars

Terrible, terrible, terrible experience!

These guys are so bad that if you leave a bad review they try to get Trust Pilot to remove it - says it all!!!! I am not going to write a rant of the issues, however I would NOT advise using this company and WOULD advise that you read the other 1 star reviews. Terrible experience.

March 18, 2024
Unprompted review
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Reply from Perfect Glazing

Unfortunately "NOT GIVEN" has left a 1 star review based on absolutely nothing. We greatly appreciate our customers taking the time to leave genuine reviews sadly this review does not fall into that category. It is a shame that Trustpilot are unable to remove this rather malicious, non informative slanderous review.

Rated 5 out of 5 stars

Excellent experience

First of all just want to say thank you to Colin who initially came round to sell us on perfect glazing and was our point of contact from then on. We had our full house fitted with new windows and composite doors this week and what a difference it has made! The fitters Jamie & Shug were first class. One of the windows frames had a minor scrape to it and when notified someone was out the next day fixing it for us. Really cannot fault the service we received from this company.

March 11, 2024
Unprompted review
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Reply from Perfect Glazing

Melissa, thank you very much for leaving us a 5 star review, greatly appreciated!

Rated 5 out of 5 stars

Double glazed door

I am very pleased with my new door. quality for price good. Fitter did a great job was very efficient and tidied up well. Would recommend

February 26, 2024
Unprompted review
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Reply from Perfect Glazing

Thank you for leaving us a 5 star review!

Rated 5 out of 5 stars

Just perfect!

Just perfect! Very reasonable quote, much cheaper than other quotes I had, easy ordering and only around a month in total to complete the job from ordering to installation. The fitters, Stevie and Kier never stopped, not even for a cuppa! Fantastic workers! Everything kept clean and left immaculate. The windows and doors look fabulous and have made such a difference to the warmth in my flat. I can highly recommend this company !

February 28, 2024
Unprompted review
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Reply from Perfect Glazing

Thank you for leaving us such a good 5 star review, it is greatly appreciated!

Rated 2 out of 5 stars

Honest review :-

Honest Review

I have to update this review 16 Nov 24 - due to further repairs required .
Details of these to Perfect Glazing and I await responses

DETAILS:-
Windows were fitted 19 feb 24 I was originally pleased with the fit however some problems occurred.
The company responded- visited repaired and replaced windows from Feb 24 to now Nov 24

February 19, 2024
Unprompted review
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Reply from Perfect Glazing

Thank you for leaving us a favourable review, greatly appreciated!

Rated 5 out of 5 stars

Great experience with Perfect Glazing

Great experience with Perfect Glazing. When Tony from sales arrived he wasn’t pushy, honest upfront and realistic which I appreciated very much. He remained in touch. A week later the surveyor arrived to measure and a further week passed that my windows were made and ready to install. Service was speedy, like no other and every workman who came into contact with me was great. Very happy with the service; would come highly recommended. 2 weeks from first contact to installation. Superb guys

January 31, 2024
Unprompted review
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Reply from Perfect Glazing

Thank you so much for leaving us a 5 star review!

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