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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, including windows and doors, which are often described as transforming their homes. The staff, particularly the fitting teams, are frequently highlighted for their professionalism, efficiency, friendliness, and meticulousness in cleaning up after installation. Many people also appreciate the helpfulness and trustworthiness of the sales team. However, some customers were dissatisfied with the customer service, specifically regarding after-sales support and communication. Issues mentioned include difficulties reaching customer care, unfulfilled promises, and delays in addressing problems like ill-fitting doors, draughts, or damaged glass panels. A few other people also felt that the initial installation was poor, leading to issues with door alignment and sealing, and some were disappointed that safety features like window stoppers were not included as standard.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the first-class service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the sales and fitting... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality of windows and... See more

Product

People report positive experiences with the product. Many customers are delighted with their new windows and... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the whole process was seamless. Andy was there to answer any questions and ensure we were happy before commiting. On fitting day the team were on it and cleaned as they went meani... See more

Rated 5 out of 5 stars

Got 9 windows good price. Installed by Liam and Jordan excellent workers, never stopped. Very friendly and they were very tidy. Ask for these guys to install your windows you wont be dissapointed. Af... See more

Company replied

Rated 5 out of 5 stars

I was not looking forward to getting new windows and doors, but Perfect Glazing made it a thoroughly painless experience. From Andy’s first visit, they were on the ball, no time-wasting and a good pri... See more

Company replied

Rated 5 out of 5 stars

Good communicators. Patio doors look superb. Fitting team very professional and left the living room cleaner than when they arrived. We couldn’t be happier with the service- which is why we have just... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. PVC Windows Supplier
  4. Window Supplier

Written by the company

We are a Glasgow based manufacturer of high quality double glazed and triple glazed PVC Windows and Doors. Our factory and showroom are both located on Dixon Blazes Ind Estate,where you are welcome to pop in and browse. We are able to manufacturer in a huge range of styles, colours and sizes. Choose from Casement Windows, Tilt & Turn Windows, Slide &; Sash Windows, Patio Doors, French Doors and Composite Doors. We are able to offer fast lead times and quick turnarounds to accommodate the tightest deadlines. We also offer numerous finance options to help spread the cost of upgrading your home. Buy Now Pay Later and Interest free over 24 months are the most popular. In addition we offer a 10 year industry standard guarantee on all work that we carry out to give you complete peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Stained Glass Unit & Door

Very pleased with the replacement composite front door, but even more impressed at the customised replacement of an old, but loved, stained glass window. They recreated the old design within a new double glazed unit. Keeps the old look that I loved.

February 1, 2024
Unprompted review
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Reply from Perfect Glazing

Ken, delighted that you are pleased, thank you so much for leaving a 5 star review!

Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from gary sales manager , fitters done a perfect finish as well finished in pvc!!
Robbie and Darren were professional and also great to have in your house ! 10/10 HIGHLY recommend !!

January 31, 2024
Unprompted review
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Reply from Perfect Glazing

Gavin, many thanks for leaving us such a god review!

Rated 5 out of 5 stars

First Class Service

We had 5 windows fitted yesterday in really terrible weather, heavy rain and very cold, but this didn't make any difference to Jamie and Frank who just got on with the job and worked through this from morning too early evening. They gave us a first class service, and cleaned up after as well, a big thank you to them.

December 12, 2023
Unprompted review
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Reply from Perfect Glazing

Elizabeth, many thanks for leaving us a 5 star review, it is greatly appreciated!

Rated 5 out of 5 stars

Window replacement programme

Perfect Glazing undertook a large-scale window replacement project for us, and everything went smoothly, and a very professional job from start to finish. Very pleased with everything.

December 13, 2023
Unprompted review
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Reply from Perfect Glazing

Many thanks John for leaving us such a good review, greatly appreciated.

Rated 5 out of 5 stars

Just had my new door fitted

Just had my new door fitted, absolutely love it 😍 The team were all friendly and efficient from ordering to the door being fitted. 1st class job of fitting, l would highly recommend this company to anyone.

December 5, 2023
Unprompted review
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Reply from Perfect Glazing

Thank you for leaving us a good review, it is greatly appreciated.

Rated 5 out of 5 stars

Hassle free.

From start to finish totally professional. The first visit from Colin was no pressure sales tactics just honest and knowledgeable advice. Gordon came round next day and measured everything up. Five weeks later Steven and Kerr came and fitted two doors and six windows. Everything was done to perfection and all cleaned up before they left. Would not hesitate to recommend this company.
Only small niggle was no mention of your blinds might not fit back up- three didn't. Oh well just an excuse to buy new ones.

November 23, 2023
Unprompted review
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Reply from Perfect Glazing

We greatly appreciate you taking the time to leave us a good review, many thanks. It really helps other potential buyers.

Rated 5 out of 5 stars

Windows, gutters and facias

We had doors, French doors and porch fitted last year and windows, gutters and facias this week, great service from start to finish, from sales and admin staff to the fitters on both occasions were Robbie, Darren and Rikki, very professional, tidy and nothing was too much trouble. Love the transformation. Thanks guys

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Glazing Perfect result.

After a very positive experience with Perfect Glazing, from salesman, Joseph,to Stevie our installer,why bother going anywhere else.
Quality,price and attention to detail can be seen in our new windows. To say we're delighted is an understatement.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Got my new front door fitted today

Got my new front door fitted today, very happy with the service,Gordon was out within a week to measure up my new door, Sharon the sales person was very helpful and kind and explained everything about the door and the different types that are available, and kept me up to date with everything, Alan arrived to fit my front door done a fantastic job took my old door away, had dust sheets down and brushed up after him very happy with my door and the service I received thanks guys.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Just had new windows fitted with…

Just had new windows fitted with perfect glazing and got an excellent service , they matched a quote I had elsewhere and was a quick and easy service with my windows going in within 2 weeks of having them out , the fitters Robbie Darren and Ricky were amazing I could not recommend them enough they even done extras to make the windows more flush and better looking than I had before , they cleaned up after them selfs and explained everything I needed to know 10/10

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The whole experience from start to finish was excellent. The salesman was pleasant and not pushy as is often the case, the delivery was quicker than advised and the installation team were amazing. Would definitely
recommend this company

September 14, 2023
Unprompted review
Rated 4 out of 5 stars

The perfect combination

I was impressed with Perferct Glazing due to the presentation and professionalism of Colin, the sales rep. He also presented a very good product with a good price point, so we looked at the other quotes presented and jointly agreed to sign up with Perfect Glazing.
A few days later, Gordon arrived to measure up, and from that, we were advised 3/4 weeks for installation.

We did have a mishap on installation day, which reflects my 4 stars. After a few phone calls, all was sorted out by Adam & Gordon. We received a call one week later from William confirming our new installation date.

All I'm going to say is that the difference between the first fitters and the team of Gerry, Chris, and Young Aaron was day and night. From first contact to finish, they were friendly, polite, and very informative right through the installation. Professional, neat, and tidy and an eye for detail. So if you get these 3 guys, you're guaranteed a perfect job.

Oh, and the standard of the manufacture of the double glazing is of a very high standard. All in all, we are very happy with the outcome.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great windows and service

Arrived early and got stuck in straight away. I live 3 floors up in a tenement flat and had old single glazing that was taken out with a minimum of fuss. I would go out for the day if you can as the windows all come out first - I hadn’t planned for that but when I came back I saw there was still stuff to do and went to the park and got a text when they were about finished. Lovely finish on the windows and ledges and great finish on my kitchen window that previously was below my counter and awkward - handle now low enough for me to reach. Really happy with the work and finish - would highly recommend - thank you x On another note, really friendly young salesman for the first visit and knowledgeable friendly man came out to pre measure everything before my actual fitting - thanks to the full team

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Glazing review

Just had a full refurb to windows and doors throughout the house, the price and timeline was on point, the units are brilliant quality and the fitters were excellent - in and out in 2 days and very skilled. If you're thinking of having anything fitted I'd recommend Robbie, Darren and Eurovision Rick as they not only fitted and finished all units to a high standard but also provided a backdrop of 60's, 70's and 80's classics - perfect glazing, perfect tunes.

August 28, 2023
Unprompted review
Rated 3 out of 5 stars

5 stars for customer service

Fitted August 2nd 2023 - Final works completed on 17th August.
5 windows & 2 external doors.

Perfect Glazing, being a Scottish based LTD company, who manufacture their products locally. This I fully supported. Their many 5 Star reviews also gave me reassurance.

My review is a negative one in respect of both the fitting and quality.

This genuine review would urge you to pause and reconsider.

Joseph, the sales advisor, was both knowledgeable and considerate. No pressure to get a sale, and instilled confidence. Pricing was reasonable.
Thank you Joseph

Fitting and Manufacturing…

Fitters - The installation men ( Father & son), that I had, I can not recommend.
Silicone finish in my bedroom and Kitchen - Awful !
No skirt left to finish the kitchen window once new kitchen installed. No discussion regarding this.
Both doors were not sealing properly.
Windows clicking when opening and left with silicone slick both inside and out.
Squeaking front door.
Poor or no communication.
They just didn’t care.

I would upload pictures if I could.

Manufacturing - Disappointed with the quality both inside and outside with respect to the finish (wedging) on both the windows and door.
Numerous other problems including, damage to PVC frame(s), letter box on front door not secured/siliconed and doors not sealing when closed. There was numerous faults and damage.

It seems there was no quality control before being delivered.

After Care - Perfect Glazing were very apologetic, and worked with me to have many issues that could be fixed, resolved.
James, who carried out the remedial works was fantastic - Very professional - Thank you.

William - Thank you.

I have to accept that there are areas that would only be resolved by replacements.
An amicable resolution was met.

I was exhausted and very stressed by this experience.

Overall, I do hope my experience was an isolated one (see previous reviews), and that Perfect Glazing Group LTD will improve their quality control to provide the product they promote.

August 2, 2023
Unprompted review
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Reply from Perfect Glazing

Tracey, thank you for leaving us a 3 star review. We are obviously very disappointed that you are so unhappy. We do have rigorous quality control procedures in operation and it is extremely rare that any of our customers have the same negative experience that you have had. We were confident that after agreeing a substantial discount with you that you were overall satisfied, once again it is very upsetting to read that you are not. If there is anything further that you feel we could do to make things better for you then please let us know.

Rated 5 out of 5 stars

Excellent service, highly recommend

Our experience started with Tony who discussed with us all the options and solutions. He didn't just want to sell us the most expensive windows. He was very helpful and genuine and showed us all the pros and cons so we could make the best choice suited our needs. Windows were ready and fitted in a blink of an eye. Fitters were great, left no mess. Strongly recommend Perfect Glazing.

August 7, 2023
Unprompted review
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Reply from Perfect Glazing

Hi Paulina, thank you for leaving us a 5 star review, greatly appreciated. Please contact us again if we can ever be of service to you.

Rated 5 out of 5 stars

Can't thank Perfect Glazing enough

Can't thank Perfect Glazing enough, we love our new windows. Tony the salesman was friendly and knowledgeable without being pushy.
Robbie and Darren came to fit the windows, these guys were amazing, friendly, funny, professional and made sure everything was clean and tidy at the end of each day. When the job was complete they showed me how the windows worked and explained about the 10 year guarantee. Can't thank them enough.
If you are thinking of replacing windows and doors, get this company in and request Robbie and Darren to fit, you won't be disappointed.

August 3, 2023
Unprompted review
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Reply from Perfect Glazing

Lorna, thank you for leaving us a 5 star review, it is greatly appreciated.

Rated 5 out of 5 stars

Perfect Glazing best experience 👍

Perfect Glazing,
Just Perfect. The guy fitted my door and frame in a short time.
Makes my kitchen look brighter and bigger.
Tony and Gordon kept me up to date with everything, from the sales rep to fitting, just three weeks. The fitter was spot on, lovely man. From start to finish, spot on.
I'd recommend this company no problem👍
Clive, Edinburgh

July 27, 2023
Unprompted review
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Reply from Perfect Glazing

Clive, thank you very much for leaving us a 5 star review. We are delighted you had a good experience.

Rated 5 out of 5 stars

We had 6 windows and a new front door…

We had 6 windows and a new front door fitted by Perfect Glazing. The end result is beautiful and has changed the whole look of the front of our home.

Garry from the sales team was very responsive when we first approached Perfect Glazing for a window quote and continued to keep in touch throughout the process.

We wanted to reinstate mullions that had been removed previously and this was something Perfect Glazing were happy to take on.

The quote we received was extremely competitive and the windows and door were fitted to a really high standard by Gerry, Ray and team. We would absolutely recommend Perfect Glazing to anyone looking to upgrade windows or doors.

July 26, 2023
Unprompted review
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Reply from Perfect Glazing

Thank you so much for leaving us a 5 star review. It is greatly appreciated.

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