permanent tsb Reviews 561

It is ridiculous,i just want to talk customer service or incharge of mortgage regarding my mortgage statement certificate. Its been a month no response in email, no access. I can’t fly due to my condition after stroke. No staff can help you.its all online and AI nobody can talk if you need help and you are outsideIreland. The system needs true person that can help.

This is the second long weekend that I cant log into my online banking to even transfer money across. It's a disgrace I had to leave all my messages in tesco at the checkout.
So embarrassing and then today had to leave my items in penny's.
Not good enough. And it makes you think it's a error in your own phone connection

Outdated, never works never answers the phone.

"It's ridiculous that other banks have already processed wages while we're still waiting. What is going on? This delay is completely unacceptable. Do better."

WEBSITE NEVER WORKS!!!! I cannot log in to download a statement for over 3 weeks, it is constantly down. I can't even check if i have been paid today.

Joke of a bank. Cant get credit due to spending. Like i cant spend my earned money. Earning 60k a year 10 years banking with them dont have access to 10k credit. Switching bank asap.

The PTSB app is terrible. Ongoing issues with not being able to log-in and constantly getting "Timeout Error" messages when there is no scheduled maintenance. Also unable to access the website to try log-in online. Very frustrating, and slightly worrying that we are unable to access our money when we need to. No updates from staff which is incredibly unhelpful. Would not recommend this bank or the app - avoid!

It's been 2 days now since I cannot log in to my account, the app and website is down.. I didnt get any email or notice saying it'd happen, I need to access my account asap!

Can't access my account on line or on my phone dreadful service when you call them agents insist the issue had been resolved seems they don't want the publicity I'd like to get some service ASAP

Dreadful time with apps and staff

Travelling in Peru banking app not working x5days have tried numerous times to contact TSB by phone , not possible and the app is still down their service is Non-existent, frustrating And I’ve ever intention of changing banks when I get home.

We're abroad and for 5 days cannot access the website or their app. No access to our funds. When we called we were told it was resolved, when we pointed out that infact their systems still weren't working we were told we could make a formal complaint... No actual assistance. No approximate date on when the issue would be resolved- just told to access the app... The app that isn't working. As another stated, one star is overly generous

If your going abroad and need access to transferring funds electronically for bookings, etc then DONT USE PTSB. Make sure you use a reliable provider. We were in Cape Town over Easter. Once the app stopped working we couldn't download and couldn't contact anyone as no customer care service over the entire Easter period. Their new logo ALLTOGETHER MORE HUMAN is really taking the piss! Will be looking for a new provider when we get home.

I was very sceptical to move to PTSB after my bank (Ulster Bank) was closing, now I am sure it was biggest mistake of my life their App is always down their atm is often down in Limerick city you can't lodge the money and the one in Raheen dont allow it only inside the bank it self, avoid this bank their quick enough to take ur money but hard to resolve issues often Pakistan ppl on the phone hard to trust me with ur details etc...

Absolutely shameful for a so called International bank!!!! Spending 400m Euros on tech, & still down!! The silent treatment is given to customers!!, What thrash Customer service!!

4 days now their app down. This happens over and over. Inept, useless, unprofessional, incompetent, just a start. The Government should move in and sack the useless Pen Pushers starting at the very top. And, as for the inept morons that so called maintain their app get rid of those brainless idiots immediately.

PTSB app, what a joke. Nobody in the company providing any leadership at all for their customers. App and online banking is down and nobody is working/ no one thought outside the box.

Systematic incompetence from the top down. A change in leadership is needed - maybe the Govt need to step in and hire someone that is not a chair swinger.

They cancelled my card when I was on holidays. I was recently on holidays in Belgium I bought 1 item and used my PSTB Visa debit card for 3 journeys on the tram after which the card did not function for the rest of the trip. I had informed the bank I would be in Belgium on there open24 system. I used my trusty N26 card for the rest of the trip I was lucky to have it. I wrote to the Bank to complain and a totally unsatisfactory response issued asking me "when did I make a phonecall" and stating they considered the matter closed and I could appeal the decision to the Financial Services Ombudsman. There was no explanation of what happened and no apology. Well guess what I do not consider this matter closed this is the second bad experience I have had with PTSB. I will be closing my account with PTSB ASAP and opening a current account with Bank of Ireland who have shown me much better customer service to me in the past.

I can see that I'm not the only one , I can open messages centre on my app anything else but I can't see status on my account,I think that bank is using client money to invest or anything like that as it's constant issue in past month and im about to change a bank as I have no access to my money to do transfer etc. Disgraceful ..it's 6th day already as I don't have access to my account money..I can't check status or make any transfer ,but I can apply for a loan or mortgage or check a message box 🤣 but can't check my account

Somehow 1 Star seems ridiculously generous. The App is pointless. It seems to be continuously under maintenance and inaccessible. I avoid their branches as much as I can since their lodgement machines work about as much as the App and if you do need help from an actual human being you have to wait around until one appears from among the rows of empty offices. The worst thing is the lack of information whenever the app stops functioning. You would think since it happens so often, they could devote one member of staff to posting regular updates and keeping their customers informed. PTSB - Permanently Trouble-Shooting Bank! Time to move elsewhere.

They need to fire the provider of their app or their inhouse developers. The app is a shit show. I am always having issues getting access. Telling me I have no internet. Please... While other banking facilities have excellent, customer friendly, usable apps. Get with the programme PTSB. Sort your shite out.