Personal Alarms from Age UK TradingReviews 

87
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and understanding, especially during stressful situations. The service is frequently described as excellent, providing peace of mind with its prompt response times and efficient handling of calls. Many people appreciate the straightforward setup process and the overall ease of use, making the experience stress-free from start to finish. The product itself is highly valued for its reliability and the confidence it provides, allowing users to feel safer both at home and when out. However, some people were dissatisfied with certain product aspects, such as the sensitivity of the pendant, issues with replacement alarms, and the design of the watch strap or neck chain. A few other people also felt that the waiting time for certain services was not ideal, and some had difficulty hearing during phone conversations.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction and confidence in... See more

Staff

People report positive experiences with staff, consistently describing them as courteous, efficient, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and feeling safer due to... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the setup and purchasing... See more

Customer service

Clients share positive opinions on customer service, often highlighting the courteous, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... See more

Rated 5 out of 5 stars

Excellent service for my Dad who unfortunately is frail & experiences falls which the alarm picks up, there is a button to press additionally. The response time to contact us is immediate, there is... See more

Rated 5 out of 5 stars

Daughter - This service is brilliant for my dad who has had various falls . Peace of mind that help is on hand. Your team are excellent on the phones, they assess the situation & contact the family... See more

Company replied

Rated 5 out of 5 stars

Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with. My only concern is that I find it quite difficult to hear you talking but realise if I give... See more


Company details

  1. Emergency Care Service

Written by the company

Age UK Trading Personal Alarms is a trusted Age UK partner, providing personal alarms to support people in later life. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.5

All reviews

(87)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had an alarm for some time

I have had an alarm for some time. I've had about about 3 calls on it. Every one has been answered virtually immediately and action taken straight away and dealing with extremely pleasant and knowledgeable operators. Happy bunny

July 5, 2026
Rated 5 out of 5 stars

I checked various websites to see what…

I checked various websites to see what was available. I found that this alarm was exactly what was the alarm that suited my needs. Plus it now gives me confidence now that I am finding walking and standing difficult and unsteady. Easy to set up and makes me feel more safe and secure

June 14, 2026
Rated 4 out of 5 stars

The personal alarm appears to be satisfactory…

The personal alarm appears to be working well even though I have not yet needed to press the alarm. My only complaint is that I seem to be forever charging it up, although I do accept that I get almost daily texts/emails warning me that the charge is down to 20%/10%. I assume this is due to the fact that the alarm is permanently connected to the GPS system

July 3, 2026
Rated 5 out of 5 stars

A very prompt reply

A very prompt reply to my alarm going off late at night gave me great confidence in the system. The responder was both courteous and efficient, despite the alarm being a
mistake and entirely my fault.

July 2, 2026
Rated 5 out of 5 stars

Staff

Everyone is so polite whenever my alarm goes off. I'm still getting used to it. I find it hard to cancel it, but on this occasion the helpfull lady said to hold the button until it says Cancelled. Sorry I forgot the ladies name.

July 1, 2026
Rated 5 out of 5 stars

My main reason for getting in an alarm…

My main reason for getting in an alarm is that I visit a small workshop I own in the heart of t,he country. If I had a bad fall I could be isolated for a considerable period of time. My contacts all know where it is situated and could quickly summon help..

July 2, 2026
Rated 5 out of 5 stars

Excellent backup service and works really well

Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive.
Delighted with it though!The whole process is simple - with support if needed. The remote pendant is very sensitive - can go off if dropped for instance. Control staff very fast and very understanding. Worth every penny!

July 2, 2026
Rated 5 out of 5 stars

Satisfied user

Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with.
My only concern is that I find it quite difficult to hear you talking but realise if I give an account of what has happened the situation is dealt with effectively.

April 14, 2026

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