After talking to Age UK lady I was contacte within a few days and got me personal alarm within a week. I had never even seen one before. After reading the book which came with it and doing several t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with. My only concern is that I find it quite difficult to hear you talking but realise if I give... See more
Company replied
Daughter - This service is brilliant for my dad who has had various falls . Peace of mind that help is on hand. Your team are excellent on the phones, they assess the situation & contact the family... See more
Company replied
Really pleased with this alarm, giving me additional confidence on my trips out which I didn’t have before with my previous alarm which only worked around the house. Easy to set up and helpful staff w... See more
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Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Mobility Equipment Supplier
- Aged Care
Written by the company
Age UK Trading Personal Alarms is a trusted Age UK partner, providing personal alarms to support people in later life. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.7
Excellent
208 reviews
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I would have given 5 but my pendant…
I would have given 5 but my pendant goes off a bit too easy. I know it has to be sensitive but it’s getting a bit too sensitive and it very annoying.
July 10, 2026
Reply from Personal Alarms from Age UK Trading
Hi Enid,
We appreciate your feedback regarding the sensitivity of your pendant. If you feel that it is going off too much, please feel free to talk to our Customer Service team for assistance and guidance.
Kind regards,
Hilary
Good telephone communication
Good telephone communication, I could hear and understand what the person was saying.
April 10, 2026
Reply from Personal Alarms from Age UK Trading
Hi Derek,
We're glad to hear that our telephone communication was clear and easy to understand. We appreciate your positive feedback!
Kind regards,
Hilary
Quick and inspiring response when needed
After a fall having a speedy helpful response very quickly is very reassuring
July 8, 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that our prompt assistance provided you with reassurance during a difficult moment. Thank you for sharing your positive feedback.
Kind regards,
Hilary
I have no complaints about the…
I have no complaints about the provision of my alarm, all seems to be going well
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that your alarm is working well for you! We appreciate your positive feedback.
Kind regards,
Hilary
I bought this device after having a…
I bought this device after having a fall and having not assistance until much later in the day, my daughter could not get any answer from my mobile phone m which I had left in any room.
I've yet to use it. This device gives you peace of mind. The call button is around my neck 24/7, it's shower proof. How much does peace of mind cost 24/7 ?
January 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi Wayne,
We are truly glad to hear that our device provides you with such valuable peace of mind, especially after your recent experience. We understand the importance of feeling secure and connected, and we appreciate you sharing how our product helps with that. We are always here to support you.
Kind regards,
Hilary
GPS pendant and Key Safe Process
We discussed mum's needs staying at two different houses with two daughters and the GPS pendant with a key safe for each house were bought.
The key safes did not arrive so I called to chase and they were finally sent out.
When I pressed the pendant noone answered what could have been an emergency. On my second attempt someone answered after a delay and when I explained that I was calling with the key code and location for the safe installed at my house the advisor stated there was no record of mum staying in two different houses and I would need to ring customer service.
I rang them and they advised I had been connected to the wrong department and I would need to call back again.
Three calls and an hour later an advisor noted the safe details but I am not sure mum's situation has been understood.
I'm also concerned that my first attempt to contact the emergency button was dropped and I had to press again to talk to someone
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi Christine,
Thank you for taking the time to share your experience.
We're pleased to hear that you chose our GPS alarm to help support your mum's independence while she stays with both of her daughters. However, we're sorry to learn that your experience did not meet your expectations.
We apologise for the delay in receiving the key safes and for the time it took to update the information on your account. We appreciate how frustrating it must have been to make several calls to resolve something that should have been straightforward.
We've reviewed your account and can confirm that we do have details of your mum's second address and key safe on record. While our system will always display the main home address first, the additional property information is available to our Emergency Resolution Team when needed.
We're also sorry to hear about your concerns when testing the GPS alarm. As the GO alarm uses the mobile phone network, connection can occasionally be affected by mobile signal in a particular location. This may explain why your first test did not connect as expected. We always recommend testing the alarm in the places where it is likely to be used, to help provide reassurance that it has a reliable connection.
Thank you again for your feedback. It helps us identify where we can improve both our communication and our service, and we're sorry that on this occasion we caused concern rather than the reassurance we aim to provide.
Kind regards,
Hilary
Good alarm
Good alarm. Very easy to use. Alarm response is very good. Would recommend to family and friends.
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi Tony,
We're so happy to hear you find our alarm easy to use and that the response has been great! Thank you for recommending us.
Kind regards,
Hilary
Nice and easy
June 1, 2026
Reply from Personal Alarms from Age UK Trading
Hi,
Thank you for your kind review.
Kind regards,
Hilary
Delivered promptly
Delivered promptly. Easy to set up instructions and step by step guidance. Excellent
June 18, 2026
Reply from Personal Alarms from Age UK Trading
Hi Marion,
We are so pleased to hear that our delivery was prompt and that our setup instructions were easy to follow. Thank you for your kind words!
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi,
We are so happy to hear that our staff provided you with such a helpful and friendly experience. We truly appreciate your kind words!
Kind regards,
Hilary
Best company
From the first telephone call to the setting up everything was excellent. Staff were informative and helpful
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi Mary,
We're so pleased to hear that your experience, from your initial call to the setup, was excellent. It's wonderful to know our staff were informative and helpful.
Kind regards,
Hilary
Really easy to deal with and fast…
Really easy to deal with and fast response to emergency calls.
July 1, 2026
Reply from Personal Alarms from Age UK Trading
Hi Christopher,
We're so glad we could assist you quickly during an emergency. We appreciate your kind words!
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Allan,
We're glad to hear that our product met your expectations. We appreciate your feedback!
Kind regards,
Hilary
Great service which gives me peace of…
Great service which gives me peace of mind knowing I can be notified straight away if my mums in trouble.
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi Lindsey,
We're so glad to hear our service provides you with such important peace of mind regarding your mum's well-being. Thank you for your kind words.
Kind regards,
Hilary
No problems.
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi David,
Thank you for your review.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Kevin,
We are so pleased to hear you had such a positive experience with our service. We truly appreciate your kind words.
Kind regards,
Hilary
You are always there for me it’s…
You are always there for me it’s reassuring for my family and myself wherever I am, I recommended you to a friend today, thanks 🌞
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so pleased to know that we provide such reassurance for you and your family. We truly appreciate you recommending us to a friend!
Kind regards,
Hilary
I havnt had yo use the alarm as yet but…
I havnt had yo use the alarm as yet but was very impressed when I tried the practice
July 9, 2026
Reply from Personal Alarms from Age UK Trading
Hi Carol,
We're glad to hear our alarm's practice mode left such a positive impression on you. Thank you for your kind words!
Kind regards,
Hilary
Excellent work
Everything was explained to me in full. The setting up was explained and I found it very easy to use.
June 12, 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that everything was explained clearly and that you found the setup process easy to follow. Thank you for your positive feedback!
Kind regards,
Hilary
Successful first use.
The alarm was successful on its first real use. Help arrived very quickly.
May 14, 2026
Reply from Personal Alarms from Age UK Trading
Hi Mark,
We are so pleased to hear that our alarm system performed successfully when it was needed most. It's wonderful to know that help arrived quickly.
Kind regards,
Hilary
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