from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to return an alarm as my wife who has dementia wouldn't accept wearing it. In doing so I was outside the return time and omitted to return all items at once, so there was a further delay. Yvon... See more
Company replied
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
Company replied
We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to un... See more
Company replied
Company details
Written by the company
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contact info
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
- 08001123201
- info@personalalarms.org
- personalalarms.org
4.8
Excellent
1K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, easy to get my family connected to my watch. Only moan i have is the strap, difficult to close strap, but i'v now got 1 of your magnetic straps which is so so much easier. I feel much more comfortable & safe having it on all the time.
April 25, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that you found our delivery fast and that connecting your family to the watch was easy. We appreciate you sharing your experience.
so far so good
April 24, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your positive feedback!
Kala was great in setting us up and…
Kala was great in setting us up and answering questions. Easy process. All good so far.
April 24, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that Kala was able to assist you effectively and make the process easy. Thank you so much for your kind words!
Very easy to set up I'm very clear…
Very easy to set up I'm very clear instructions.
April 20, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that you found the setup process very easy and appreciated the clear instructions. Thank you so much for your wonderful feedback!
Nearest family is 150mls away and I…
Nearest family is 150mls away and I live alone and am 80yrs old so it was to be able to contact my sons in emergancy
April 24, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your thoughts with us. If there's anything more we can do to assist you, please don't hesitate to reach out!
Exceptional Tech
The tech I spoke with was very knowledgeable and eager to help and effective in what he did
April 23, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our tech was knowledgeable, eager to help, and effective in assisting you. We appreciate your feedback!
very helpful
The advice I was given helped me greatly really appreciated it
April 22, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that the advice you received was helpful to you. Thank you so much for your kind words!
Total nightmare
Total nightmare, no help at all regarding the digital switchover, I’ve phoned at least twice and once someone else phoned me back, so far all I’ve been told is that I need to buy a booster for my mobile phone!
BT say its up to you to provide an alarm that works on a digital landline, I dont need this hassle as I’ve got Stage 4 cancer and having aggressive chemo. Ive now tried chat with no success
April 23, 2026
Unprompted review
Simple easy to use device
Simple easy to use device that only contacts family members instead of a monitoring service. Setup was easy, Todd was very helpful.
April 18, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our device simple and easy to use. Thank you for sharing your experience.
Reply from SureSafe Alarms
We appreciate you taking the time to share your experience. Thank you
Kayla was a wonderful help
Kayla was very helpful, patient and knowledgeable. My dad will benefit from this extra safety measure.
Barbara
April 17, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words. We're thrilled to hear that Kayla was able to assist you. We appreciate your feedback.
Everything was clear and easy to setup
Everything was clear and easy to setup, liked the personally call to help setup for questions
April 16, 2026
Unprompted review
Reply from SureSafe Alarms
We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
Great product and service
Really great helpful and prompt service. Easy to set up and register - would highly recommend
April 17, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
Good customer service and easy set up.
April 10, 2026
Unprompted review
Reply from SureSafe Alarms
We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
Great service
Great service, Friendly service when calling, quick delivery next day for a replacement charger
Thank you
April 13, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced great and friendly service, along with quick next-day delivery for your replacement charger. We appreciate you taking the time to share your positive experience!
Great place to get the alert for sick…
Great place to get the alert for sick family member
April 15, 2026
Unprompted review
Reply from SureSafe Alarms
We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
We've very pleased with our choice of SureSafe
We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!
April 10, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful review! We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
The equipment arrived promptly and well…
The equipment arrived promptly and well packaged! I've yet to hear from my Sister in Kent as to wether it has been set up ok for our Mother (I'm based in Hampshire) but very impressed with the service so far, thank you!
April 8, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! If you have any further questions or need assistance, feel free to reach out.
The support team did awesome job to…
The support team did awesome job to help with the activation. Quick and simple
April 10, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your feedback!
Set-up was easy
Set-up was easy, and Daniel was very helpful and easy to understand. The device is working perfectly, and my nearly-blind 91-year old father is comfortable using it.
April 6, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that the setup was easy and that Daniel was able to assist you effectively. We appreciate you sharing your experience.
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