Hello I am writing about a specific item or two, First of all I am very familiar with the dresses from this company and I believe in my whole heart that they are so wonderful and great!
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Review summary
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I had the best experience with Griffin from the Petal and Pup customer service team! He went above and beyond to ensure my refund was processed and my replacement item arrived on time! He was quick to... See more
Company replied
The team at Petal & Pup were so helpful with exchanging an item for me, despite my tardiness in getting to it. They responded immediately and stayed in contact until my order was amended. I have or... See more
Company replied
I had a shipping issue with the carrier for some items that I ordered that didn’t arrive at my house. Petal& Pup responded to my email promptly and issued me a full refund. Their customer service te... See more
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Company details
Written by the company
Petal & Pup - the ultimate online fashion destination for affordable, on trend, young women's fashion. Shop dresses, playsuits and more
Contact info
Brisbane, Australia
- contactus@petalandpup.com.au
- petalandpup.com.au
3.8
Great
481 reviews
Replied to 58% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alesha on the Australia web site of Petal&Pup.
Alesha made my request for a discount refund so easy and complete by providing the discount credit even though the mistake had been mine!
December 3, 2024
Unprompted review
Reply from Petal & Pup
Hi Pendra,
Thank you so much for the wonderful review.
Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible.
We truly hope this has encouraged you to continue shopping with us in the future!
With love, P&P xx
DONT SHOP HERE!
Ordered a dress and paid for same day delivery. Been 5 days and still haven't received my dress. I'm out of the dress and money. They won't even respond to my messages on Instagram. The 5 star reviews are probably fake as I see many people writing about their bad experience.
November 25, 2024
Unprompted review
Reply from Petal & Pup
Hi Nikki,
Thanks for taking the time to leave this review.
We sincerely apologize for any delivery issues your order may have experienced. It can be difficult at times relying on a third party company to honor their promised standards.
Please kindly note, we receive a large number of inquiries a day and do our very best to respond as promptly as possible. Your patience is so greatly appreciated.
Customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers.
If for any reason your issue has not yet been resolved or you did not receive what you were expecting, please feel free to get in touch with our customer service team at contactus@petalandpup.com.au and note our correspondence here so we can further assist.
With love, P&P xx
Do not shop here
Do not shop here. All clothes’ dimensions are so poorly designed. They don’t just run large or small, they don’t meet ONE specific measurement of a typical size. Some armpit holes are too small, some shoulders are way too broad, some bust are randomly smaller. This made nothing in my $600 purchase flattering. I returned everything (store credit only, another major red flag) and replaced with a separate $600 order, and NOTHING FITTED WELL. The quality is also absolutely terrible. So thin it’s tough to find the exact brand/panties to make the clothes look flattering. Horrible store.
December 2, 2024
Unprompted review
Reply from Petal & Pup
Hi Sucheng,
Thank you so much for taking the time to leave this review.
We are so sorry to hear that you were not completely satisfied with your items and that they weren't as hoped. Quality is incredibly important to us here at P&P so we truly can't apologize enough that the items you received were below your expectations.
Our team has been working on a standardized fit that works for all body types, and in the process sizing may have changed within our products and we are actively listening to feedback to take back to our manufacturers for improvements. Our company was founded by a woman, for women to feel their best, and we truly only ever want to make everyone feel beautiful and confident with our products.
While our returns policy states we are only able to accept returns for a store credit or exchange, customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers.
If you did not receive what you were expecting, we would love to resolve this with you! Please reach out to us at contactus@petalandpup.com.au and note our correspondence here and we'll be happy to further assist.
With love, P&P xx
I’ve had a great experience with petal…
I’ve had a great experience with petal and pup! I’ve become a pretty frequent shopper for anything from wedding guest dresses to date night tops to basics. They’re a great mid priced option with great quality. My only complaint is paying for shipping for returns but overall great experience.
December 1, 2024
Unprompted review
Reply from Petal & Pup
Hi Maggie,
Thank you for a lovely review, we are very appreciative of this!
Our team always strives to provide a service that exceeds expectations, so we will be sure to pass on your feedback.
We look forward to serving you again in the future! Have a wonderful day!
With love, P&P xx
Terrible company
Terrible company. Do NOT shop here. Send you the wrong item then charge you to ship it back on top og that they charge another $10 fee to even take the return. These guys need to go out of business
November 23, 2024
Unprompted review
Reply from Petal & Pup
Hi Genesis,
Thanks for taking the time to leave this review.
We are happy to look into the circumstances surrounding this experience. Please feel free to contact our customer service team at contactus@petalandpup.com.au and note our correspondence here so we can further assist.
With love, P&P xx
I had a curly question
I had a curly question, and Paige from Customer Service went above and beyond to help me. Not only did she have the answer, but she replied so quickly too and it was a great outcome. I'm incredibly grateful and will continue to support this business. because of this.
November 11, 2024
Unprompted review
Reply from Petal & Pup
Hi Jossie,
Thank you for taking the time to leave this review.
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. We will be sure to let Paige know about this as we think she is a great asset to our team.
Have a wonderful day and thank you so much for shopping with us!
With love, P&P xx
Received a used stinky dress!!!
I was sent a used dress with deodorant marks and stunk like body order!!! So disgusting. Said they would waive the $9.95 return fee. Gee thanks for the waste of time. 🤢😡 also quality isn’t great for the price
October 31, 2024
Unprompted review
Reply from Petal & Pup
Hi,
Thank you so much for taking the time to leave this review.
We are so sorry your item was received in this condition. It is most definitely not the experience we aim to provide.
Quality is incredibly important to us and we can't apologize enough that the item you received was below your expectations.
Although I was unable to locate any correspondence with our team, we would love to improve your experience with us. Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here and we'll be happy to further assist.
With love, P&P xx
One of my favorite online shops!
This shop is definitely one of my top five online boutiques. It's a little expensive but honestly worth it. Their clothing is so cute and the quality is amazing. I have ordered from them several times over the past year and I've never been let down. Style, sizing, quality, everything you could want! Love this shop!
October 31, 2024
Unprompted review
Reply from Petal & Pup
Hi Angie,
Thank you so much for taking the time out of your day to provide such a lovely review, we are so appreciative!
We are so happy to hear your experience with us has been nothing but positive and we look forward to continue delivering this to you in the future.
Have a wonderful day!
With love, P&P xx
Wonderful customer service and easy…
Wonderful customer service and easy return/exchange. My go to place for all my special occasion outfits .
September 22, 2024
Unprompted review
Reply from Petal & Pup
Hi Jessica,
Thanks so much for taking the time to leave this wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to being of service for all your special occasion outfit needs in the future.
Have a wonderful day!
With love, P&P xx
Do not recommend
Quality of dresses was poor. Very unpleasant experience with return of an item. Item returned on 9/2 to Macys - I provided the receipt to the company. As of 9/20, still no refund and now they are completely unresponsive. I have put in a dispute with my Macys card.
September 20, 2024
Unprompted review
My favorite place to shop!!
This is my go-to shop to find dresses that are flattering on me, affordable and high quality. Their customer service is beyond amazing, they really go above and beyond. I will continue to purchase here because they make everything so easy!!
September 19, 2024
Unprompted review
Reply from Petal & Pup
Hi Sandy,
Thank you for taking the time to leave us such a lovely review! This truly means the world to our team when we hear such wonderful feedback.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
Never in my life have I experienced…
Never in my life have I experienced such service! The 2 dresses I brought are not only beautiful but they arrived the same day I ordered! 5 stars doesn't seem enough
September 16, 2024
Unprompted review
Reply from Petal & Pup
Hi Amanda,
Thank you so much for your wonderful review, we are so appreciative!
We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future.
With love, P&P xx
Still have not received a credit to my account
Still have not received a credit to my credit card account and had no choice but to contact the credit account and put in a dispute, also I would NEVER EVER order from online MACYS again!!!!!! I receive instant credits to my charge account from any brick & motar local stores!!
August 16, 2024
Unprompted review
Reply from Petal & Pup
Hi,
Thanks for taking the time to leave this review.
Kindly note, returns for Petal & Pup items purchased through Macy's are usually processed within 2 business days of arriving to our warehouse.
We are happy to look into the circumstances surrounding this experience. If this issue has still not been resolved, we kindly ask you to please contact us via the Macy's support center and note our correspondence here so we may further assist.
With love, P&P xx
Julia is Amazing!
Julia was super quick and helpful
The customer service has always been excellent
July 31, 2024
Unprompted review
Reply from Petal & Pup
Hi Jess,
Thank you for such a wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Items are either extremely small or too…
Items are either extremely small or too big, they do not send you the size that you asked for then it’s hard to return it!!!!!!!
July 11, 2024
Unprompted review
Reply from Petal & Pup
Hi,
Thank you so much for taking the time to share your feedback.
We are so sorry to hear you experienced issues with your order and would be happy to look further into this right away. Please feel free to contact our customer service team at contactus@petalandpup.com.au so we can further assist.
With love, P&P xx
Do not order from here
Do not order from here. I see people praising Sonia in their reviews and believe they are most likely fake reviews. I ordered from here, have yet to receive items that were supposed to be delivered a week ago and when I emailed Sonia because you can’t call I was essentially told “dispatch” “fulfilled” order, therefore too bad, I without my order and money. I now have to be inconvenienced more and contact my bank.
July 22, 2024
Unprompted review
Reply from Petal & Pup
Hi Beth,
Thanks for taking the time to leave this review.
We are always working towards improving for our customers and we value both positive and negative feedback. With that said, we would never remove a review purely because it is a negative one or submit fake positive reviews.
We are sorry to hear you have experienced this issue with your order and would be happy to look into the circumstances surrounding this. If you have not yet received your order or a resolution, please contact our customer service team at contactus@petalandpup.com.au and note our correspondence here so we may look further into this for you right away!
With love, P&P xx
Avoid ordering anything online from…
Avoid ordering anything online from this place. I ordered a dress that was decent quality but too big so I had to return it. The cost to buy the dress was $95 but with all the shipping and handling charges I was only reimbursed $75. So it cost me $20 for nothing. I would NEVER order from this place again. I feel gouged. Beware.
July 6, 2024
Unprompted review
Reply from Petal & Pup
Hi Linda,
Thank you so much for taking the time to leave this review.
We do apologize for any confusion or disappointment this may have caused, we'd like to provide a short explanation in the hopes of clearing things up.
Like most companies, there is a shipping cost paid to have the order shipped to you. For our company, this cost is $9.95 plus tax for orders under $80.00, and is included in the total cost at checkout and is non-refundable. When a return is processed and a refund issued, this amount is for the total cost of the item less the initial shipping cost as this has been paid to the carrier to deliver the parcel.
Should there be a need to return, there is a cost for return shipping. A return shipping & processing fee of $9.95 applied to all returns. We do try to keep our shipping costs as low as possible for our customers by providing this flat rate and paying the remainder of the shipping costs.
We can understand that as a first time customer this can be surprising. We do provide all of this information on our Returns page to allow our customers to inform themselves prior to purchasing.
We apologize for any disappointment caused and hope this helps further clarify. If there is anything else we can assist you with, please don't hesitate to let us know as we are always happy to help in any way we can!
With love, P&P xx
Marshanna Is amazing
Marshanna Is amazing! Quick, thoughtful help from her and I am forever a customer because of her. She deserves a raise!
June 14, 2024
Unprompted review
Reply from Petal & Pup
Hi Kellie,
Thank you so much for taking the time to leave this review!
We are so happy to hear our Customer Experience team was able to take action as required. We will be sure to let Marshanna know about this as we think she is a great asset to our team.
Thanks again! Have a lovely day!
With love, P&P xx
Thank you very much Sonya
Excellent experience despite the issue with the quality of the item I received. Very prompt and effective communication with Sonya - she was excellent! She cared, was very professional and knowledgeable which very promptly totally neutralised initial disappointment. I loved the quality of the garment, size was well described and was easy to choose. Thank you so much Sonya you are such a great representative of your company🫶
June 11, 2024
Unprompted review
Reply from Petal & Pup
Hi Miramaxine,
Thank you so much for the wonderful review!
Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your lovely feedback.
We truly hope this has encouraged you to continue shopping with us again in the future!
With love, P&P xx
Kiran was fantastic
Kiran was fantastic, she was able to process my return quickly and went above and beyond to help me out in a difficult time.
I hope they know what an amazing employee they have within their team!
June 13, 2024
Unprompted review
Reply from Petal & Pup
Hi Marlo,
Thank you so much for your wonderful review, we are so appreciative!
We are pleased to hear your experience with us was positive and we look forward to continue delivering this to you in the future.
We will also be sure to let Kiran know about this as we think she is a great asset to our team.
Thanks again!
With love, P&P xx
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