While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give them 0 stars I would, sadly I didn’t read reviews before purchasing from them. I believe their company is a scam. The dresses they send aren’t as the pictures very cheap quality not wo... See more

Rated 2 out of 5 stars

They make returns very difficult. You have to send their customer service an email. I wasn’t satisfied with the quality of any of my 5 items so I started the return process. They went back and forth w... See more

Rated 1 out of 5 stars

Said a first order was delivered which zi never got. They ignored doing anything about it. Still have not received my second order and will be calling my credit card company to reverse charges, am sur... See more

Rated 5 out of 5 stars

It would be helpful to see plus-size models and to know what size the model is wearing, so we can better assess the fit. This is my experience of choosing right dress size.

Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give them 0 stars I would

If I could give them 0 stars I would, sadly I didn’t read reviews before purchasing from them. I believe their company is a scam. The dresses they send aren’t as the pictures very cheap quality not worth the amount you pay and when you return it they give you different options either only get 30% back and return or they said I could keep the dresses and get 50% return. Very weird offers and I never even got any refund. Not sure how they stay in business.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap clothing bad returns procedure

Cheap clothing, look great in the photos but in real life they look nothing like the image. Returning the items are very difficult. They give false information on the website, when you email their customer services they try to offer to pay a small amount back to you and they do not give the returns address unless you push them for it. They then give a returns address as USA, so you have to pay a small fortune to send back to them.

Still waiting for a refund, and I would never recommend this company or buy items from them again. They should be shut down.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Ignore the fake 5-star reviews

Ignore the fake 5-star reviews. The worst company ever. They take your money and basically refuse to let you return the goods if they're unsuitable which they almost certainly will be! How are they still allowed to operate? A complete BUNCH OF CROOKS.

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

If you need to return anything unsuitable. Forget it !

The goods were as described but suspect they are operating from China, even Petallush uk, as it takes longer to get here and it’s virtually impossible to return any items! They offer discounted refunds instead of return codes which they catagorically say not to return to the address on the parcel, Buyer pays return postage

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

The dresses I ordered were odd shaped…

The dresses I ordered were odd shaped and fitting. The return process has been an nightmare and I am 2 months still waiting on my refund!!!!! DO NOT ORDER FROM THEM!!!! NIGHTMARE! Ordered in December and it is March 1st still no money back.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Said a first order was delivered which…

Said a first order was delivered which zi never got. They ignored doing anything about it. Still have not received my second order and will be calling my credit card company to reverse charges, am sure they don’t keep up with anything as their customer service is lousy. Never had any problems like this before and will never order from them again!

February 27, 2025
Unprompted review
Rated 2 out of 5 stars

All I want is a refund

All I want is a refund, but they keep offering me “options” of either a partial refund or store credit (keeping the items), instead of the actual return address. Don’t bother shopping - material is cheap and look nothing like the photos.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

No refund of purchase price if goods are not suitable.

The goods are not true to size and then they will not accept the items being returned and offered credit or refund for different amount each email. Goods were dispatched from Brisbane in Australia and they claim that they have only one refund and return place that is located in the USA. It is illegal to withhold money for goods that are not suitable. This is not just a change of mind. Website gives address to email for returns and four emails later they are still not resolving the problem. Do not buy from these people. This appears to be a scam.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Petallush is a scam

Petallush is a scam. Items are garbage! I’d donate what I ordered but, I’d have to write a letter of apology to the recipient because everything is so awful! They won’t accept returns and emailing does nothing. They say to email but they just spin you around in circles and won’t give a refund. Positive Reviews are all fake! No one would rate what I received with 5 stars!

September 10, 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our clothing undergoes strict quality inspections, so there are no issues with poor quality. However, different pieces may use different fabrics, so please choose based on your needs. If you'd like to return an item, feel free to contact our customer service via email at service@petallush.com for a return or compensation request.
Have a great day!

Rated 1 out of 5 stars

I need to exchange and return dresses…

I need to exchange and return dresses and the customer service address they give doesn't exsist. I have tried to get a hold of them five times in various places but they have yet to respond.It's been almost a month since I ordered.

August 19, 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

Rated 1 out of 5 stars

You can’t return

Had to email to return my dresses, which were very off in sizing. They did not want to take my dresses back, but offered 27 dollars for two dresses of over 100 cad. After a lot of emailing I got offered 63 dollars if I wouldn’t send the dresses back. Still haven’t seen the money, even after emailing. Avoid!!!

August 5, 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Rated 1 out of 5 stars

If I could give less I would.

If I could give less I would.

UK CUSTOMERS AVOID AT ALL COSTS

August 1, 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

If you have any questions about your order, please contact us via email at service@petallush.co.uk. Have a great day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look