I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more
Company replied
I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more
Company replied
Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more
Company replied
4.7
Excellent
787 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivery took ages
Delivery took ages, and came folded! Very disappointed.
March 16, 2026
Unprompted review
Reply from Petalpal
Hi Liza,
Thank you for your feedback. Your order was placed on 9 March 2026 and shipped the same day, arriving on 16 March 2026—within our 5–10 day delivery timeline.
The bouquet is carefully folded so that the large size can fit securely inside the envelope. The fold is designed to make it easier to send to your friends or loved ones. This folding method is shown in our product photos, and the bouquet unfolds beautifully when opened.
We appreciate your comments and will continue to look for ways to improve our customer experience. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Kind regards,
The PetalPal Team
Reply from Petalpal
Thank you so much! 😊 We’re so glad you think so. It really is a beautiful choice and makes such a special gift. We hope the recipient loves it just as much! 🎁
Lovely product
Lovely product - a great way to send flowers that keep! I have received these as a gift and liked them so much that I have bought them as a present for a friend who lives abroad!
February 20, 2026
Unprompted review
Reply from Petalpal
Thank you so much for your lovely words! 🌸
We absolutely love that you first received our flowers as a gift and then chose to send them to a friend abroad — that truly means the world to us. It’s exactly why we do what we do: creating gifts that last and can be shared across any distance.
We’re so grateful for your support and for spreading the love! 💛
Gorgeous cards
Gorgeous cards - will be loved by all the receivers I'm sure. Thoughtfully labelled fragile in the mail and weatherproof packaging which was nice as it was pouring....
February 15, 2026
Unprompted review
Reply from Petalpal
Thank you so much for your lovely words 💛
We’re thrilled you loved the cards and that they arrived safely 😊 Really appreciate you sharing this! ✨
Bring a little sunshine to a gloomy January
I purchased the sunflower bouquet card for one of my daughters following a major operation as I thought they would brighten up a depressing January.
January 8, 2026
Unprompted review
Reply from Petalpal
Thank you so much for sharing this with me. I’m really touched to hear the reason you chose the sunflower bouquet card — that’s such a thoughtful gesture. I truly hope it brought a little brightness to what must have been a difficult time, and I wish your daughter a smooth and speedy recovery.
Reply from Petalpal
Thank you so much for your kind words — we’re thrilled you love the cards! Your support truly means a lot to us. We hope they bring joy to whoever receives them. Thanks again! 💛
Prompt response to messages and…
Prompt response to messages and advising order is on its way and progress. Delivered order on a Sunday which made it in time for the birthday girl!
January 11, 2026
Unprompted review
Reply from Petalpal
Thank you so much for taking the time to share this — we truly appreciate your kind feedback! We’re glad we could keep you updated and even happier to hear the order arrived just in time for the birthday girl, especially on a Sunday! 🎉 Thank you for your support, it really means a lot to us.
easy to navigate site
easy to navigate site, and easy to buy, good site.
January 18, 2026
Unprompted review
Reply from Petalpal
Thank you for your kind feedback! We’re glad to hear you found our site easy to navigate and that your purchasing experience was smooth. We truly appreciate your support and look forward to serving you again. 😊
Such a lovely idea
Such a lovely idea, used your company before and was very pleased with your service. My cousin in Australia was thrilled x
December 16, 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! 🤍
We’re delighted to hear you were pleased with our service and that your cousin was thrilled — that truly makes our day. We really appreciate your continued support and look forward to helping you again in the future. 🌸
Just received 2 they are lovely
Just received 2 they are lovely, so now ordered another 2 .
December 11, 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear! 💐 We’re so glad you love them — and thank you for ordering two more! We really appreciate your support. If you need anything else, we’re always here to help! 😊
Great product gerber
Great product, ordered the gerberas for my mum she loved them , she has Alzheimer'snd thought they needed watering they were that realistic. Great communication
November 20, 2025
Unprompted review
Reply from Petalpal
Thank you so much for sharing this! We’re truly touched to hear that your mum loved the gerberas — and that they looked so real she thought they needed watering. That means the world to us. We’re also glad the communication felt smooth for you. ❤️
Reply from Petalpal
Thank you so much for your lovely feedback! We’re really glad to hear everything was easy and arrived quickly. If you ever need anything else, we’re here to help. 🌸
Reply from Petalpal
Thank you so much! We’re so glad you love them.
Reply from Petalpal
Thank you so much for your lovely feedback! We’re really happy to hear you liked the card and its quality. If you ever need anything else, we’re always here to help!
Check the envelope.
I haven't actually seen one in full. I sent two to relatives in England and they loved them. I did have to re-seal the envelopes however as they came apart, but I would definitely order again.
October 31, 2025
Unprompted review
Reply from Petalpal
Thank you so much for sharing that! I’m really glad to hear your relatives loved the cards. And thank you for letting me know about the envelopes — I’ll pass that along to our fulfilment team so we can look into it. We’d be happy to create something for you again anytime!
Has a big crease along the vase..
Has a big crease along the vase... It doesnt open. Complete waste of money. After many many emails and photos they agreed to refund the cost ONLY if I removed the review. I don’t like being blackmailed!!
November 8, 2025
Unprompted review
Reply from Petalpal
Hi Mark,
We’re really sorry to hear your card arrived with a crease and isn’t opening as it should. That’s definitely not the experience we want for our customers.
We receive many lovely reviews about our cards, so it’s disappointing to know this one didn’t arrive in perfect condition for you.
We’d love to make this right — we’re happy to send a replacement or arrange a refund, whichever you prefer. Please email us at hello@petalpal.com and we’ll sort it for you right away.
Kind regards,
The PetalPal Team
Reply from Petalpal
So glad your daughter loved it! That means a lot to us.
Arrived in good order,sent to my…
Arrived in good order,sent to my sister,she loves it
October 25, 2025
Unprompted review
Reply from Petalpal
Thank you so much for sharing! We’re delighted to hear it arrived safely and that your sister loves it! 💛
Mother in law loved her birthday…
Mother in law loved her birthday sunflowers, so we know she will be thrilled with her roses at Christmas.
November 15, 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear! 🌻💛 We’re so glad she loved the sunflowers, and we hope the roses make her Christmas just as special. 🎄✨
Card is beautiful
Card is beautiful, one star deducted as it was a bit crushed as envelope it came wasn't very strong. Change your packaging and it will be 5 stars.
November 8, 2025
Unprompted review
Reply from Petalpal
Thank you for the lovely feedback! 💛 We’re happy you enjoyed the card, and we appreciate you mentioning the packaging — we’ll work on improving it.
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