Peter Best Insurance Services Reviews 

2,482
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and knowledgeable staff members who take the extra time to guide them through policy details with great patience and professional care. Many people also appreciate the highly competitive pricing and the efficient, hassle-free renewal process that makes securing vehicle insurance completely straightforward. However, some customers also noted frustration with complex online systems and website login issues that made digital document management quite challenging for them. Additionally, a few reviewers reported receiving unexpectedly higher price quotes or facing costly extra charges when attempting various policy updates.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that quotes are often cheaper than previous years and... See more

Service

People report positive experiences with service, often highlighting quick, smooth, and professional support.... See more

Staff

Consumers find staff to be positive, helpful, and friendly during every interaction. Reviewers frequently... See more

Customer service

Customers report overall satisfaction and appreciation for customer service. Reviewers frequently highlight... See more

User experience

Clients share positive opinions on user_experience, highlighting that the process is straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more

Company replied

Rated 5 out of 5 stars

Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more

Company replied

Rated 5 out of 5 stars

5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more

Company replied

Rated 5 out of 5 stars

A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,482)

1,222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to get the right insurance cover

Easy to get the right insurance cover. Archie was efficient, helpful and friendly.

June 30, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found it easy to get the right insurance cover. We're especially pleased that Archie was efficient, helpful, and friendly. Thank you for your kind words!

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Very competitive premium and easy…

Very competitive premium and easy communication

June 19, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're happy to hear that you found our premium competitive and our communication easy. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Excellent very helpful and great …

Excellent very helpful and great service

June 19, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are delighted to hear that you found our service to be excellent and very helpful. Thank you for your wonderful feedback.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 4 out of 5 stars

Very good

Very good, very very easy to use thank you

June 24, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you found our service very good and easy to use. Thank you for taking the time to share your positive feedback with us!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Excellent service

Excellent service

June 24, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

Thank you for taking the time to leave us a review and we are delighted you find our service excellent!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're happy to hear that you found it much easier to follow. We appreciate your positive feedback!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 4 out of 5 stars

Cost for insurance

Cost for insurance, cannot comment further as no dealings as yet.

June 23, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We appreciate your feedback and look forward to assisting you with your insurance needs in the future.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Today I was talking with Emily very…

Today I was talking with Emily very happy with the service

June 29, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you had a positive experience and were very happy with the service you received today. Thank you for your kind feedback!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 4 out of 5 stars

Great Classic Car Policy

Competitive quotes & they do not charge extra for agreed value cover. Don't have to wait too long if you need to speak to them either.

June 23, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear you appreciate our competitive quotes and our policy on agreed value cover. It's wonderful to know our quick response times are also valued. Thank you for your positive feedback!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 4 out of 5 stars

Very competitive price

Very competitive price

June 22, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We appreciate your taking the time to leave us a positive review and we are delighted we could offer a competitive premium.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Great service and cheap

Great service and cheap

June 19, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

Thank you for your wonderful review! We are so pleased to hear that you had a positive experience with our service and found it to be affordable. We truly appreciate your feedback.


Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

EASY TO DO

EASY TO DO, PRICES VERY COMPETATIVE.

June 23, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found the process easy and our prices very competitive. Your positive feedback is greatly appreciated!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 4 out of 5 stars

they listen to what you want andgive a…

they listen to what you want andgive a good price

June 19, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're happy to hear that we listened to your needs and provided a good price. Thank you for sharing your positive feedback with us.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Very easy to renew my policies and…

Very easy to renew my policies and staff were very helpful with regards valuations.

June 19, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that renewing your policies was a straightforward process and that our team provided helpful assistance with valuations. Thank you for your positive feedback!


Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Easy to get a good price and a job well…

Easy to get a good price and a job well done

June 22, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're happy you found a good price and that we did a job well done. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Nice and easy to deal with,thanks a lot…

Nice and easy to deal with,thanks a lot for your help.

June 22, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad we could assist you! Your kind words truly brighten our day. We appreciate your positive feedback.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Ford Rs insurance deand easy over…

Nice company to deal with and easy over the phone , I'm not great on computers

June 22, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear you found it easy to connect with us over the phone. Thank you for your kind words!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 4 out of 5 stars

I’m 99% happy

I’m 99% happy apart from a slip up on sending my certificate to my online portal. You sent the 2025/2026 instead of the 2026/2027 certificate. After contacting you a few times it was corrected, although the operator’s had difficulty. That aside it would be 5 stars.

June 10, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We appreciate your feedback and are glad to hear you're mostly satisfied. We sincerely apologize for the certificate error and the difficulty you experienced getting it corrected. We are reviewing our internal processes to prevent similar issues with document delivery in the future.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Been with them for years - no reason to change

I have had my classic car insured through Peter Best for many years and have never found a reason to change. The renewal process is straightforward, queries have been quickly dealt with and the cost is competitive for the services provided.

June 10, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear about your long-standing positive experience with us, especially regarding your classic car insurance. We truly value your loyalty and are glad our renewal process, query handling, and competitive costs meet your expectations. Thank you for your wonderful feedback!

Kind Regards,
Emma
Peter Best Insurance Services

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