Peter Best Insurance Services Reviews 

2,482
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and knowledgeable staff members who take the extra time to guide them through policy details with great patience and professional care. Many people also appreciate the highly competitive pricing and the efficient, hassle-free renewal process that makes securing vehicle insurance completely straightforward. However, some customers also noted frustration with complex online systems and website login issues that made digital document management quite challenging for them. Additionally, a few reviewers reported receiving unexpectedly higher price quotes or facing costly extra charges when attempting various policy updates.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that quotes are often cheaper than previous years and... See more

Service

People report positive experiences with service, often highlighting quick, smooth, and professional support.... See more

Staff

Consumers find staff to be positive, helpful, and friendly during every interaction. Reviewers frequently... See more

Customer service

Customers report overall satisfaction and appreciation for customer service. Reviewers frequently highlight... See more

User experience

Clients share positive opinions on user_experience, highlighting that the process is straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more

Company replied

Rated 5 out of 5 stars

Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more

Company replied

Rated 5 out of 5 stars

5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more

Company replied

Rated 5 out of 5 stars

A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,482)

1,214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It makes a nice change to get the…

It makes a nice change to get the cheapest quote from your existing insurance broker

June 30, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found our quote to be the most competitive! We always strive to offer excellent value to our existing customers, and your feedback is greatly appreciated.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

It's the second year with the company…

It's the second year with the company I'm happy and I feel confident with the insurance system I have for my motorcycle good communication with the customer information I hope to continue for more years a good option for an insurance company

June 26, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so happy to hear that you've had a positive experience with our motorcycle insurance system for two years! We truly appreciate your kind words about our communication. Thank you for taking the time to leave us a positive review!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found our motor insurance process to be hassle-free. Thank you for sharing your positive experience with us!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so happy to hear that we consistently meet your expectations! Your loyalty means a lot to us.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Worth 5 stars

good price on" compare the market" not the lowest price but offered all I was seeking in terms of cover. The buying process was straight forward and communications have been excellent since purchase. Altogether a good experience.

June 24, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so pleased to hear that our coverage met your needs and that you found the purchasing process straightforward. It's wonderful to know our communication has been excellent since your purchase. Thank you for your positive feedback!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

efficiency of staff

June 22, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are delighted to hear you find the staff efficient. Thank you for your kind words!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Great communication easy to do…

Great communication easy to do insurance.ive now got 2 cars insured with them

June 25, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear that our communication made insuring your cars easy! Thank you for trusting us with both vehicles.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Great service

Lovely and helpful team

June 25, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so happy to hear that our team was lovely and helpful during your experience. We truly appreciate your kind words!

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Peter Best are the best!

Peter Best are the best! I have two fleet policies with them and was due a refund in April on one due to removing a vehicle I had forgotten all about this and when the other policy was up for renewal Richard Tague noticed this hadn't been done by the underwriters and sorted it straightaway. Thanks Richard.

July 3, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team was able to assist you efficiently with your fleet policies and ensure everything was sorted out. We truly appreciate your kind words and your continued business.

Kind Regards,
Emma
Peter Best Insurance Services

Rated 5 out of 5 stars

Emma was very helpful and allowed me to…

Emma was very helpful and allowed me to sort out a question I needed answering and guided me with all their information necessary

Thank you Emma

July 3, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so pleased to hear that our team was able to help you sort out your question and provide all the necessary information. Thank you for your kind feedback!

Kind Regards,
Emily
Peter Best Insurance Services

Rated 5 out of 5 stars

Call/Quote Experience.

Spoke to a male (unfortunately don't have a name) who was extremely helpful. Line was clear no background interference as opposed to normal call centres. Was not passed from pillar to post, dealt with by one person. Quick and efficient and a good price. Will be using this company as my first port of call for renewal next year.

June 24, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hello

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided such helpful and efficient service. We truly value your feedback and look forward to assisting you again for your renewal next year.

Kind regards
Fazal
Peter Best

Rated 5 out of 5 stars

It's my second year with them and I was…

It's my second year with them and I was expecting the premium to increase as it usually does once they've go you but it was cheaper than last year, just perfect!
So pleased I found Peter Best for my classic Ford escort cabriolet.

June 24, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hello

We are so pleased to hear that you had such a positive experience with us for your classic Ford Escort cabriolet! It's wonderful to know that we could offer you a competitive premium for your second year. We truly appreciate your kind words and your continued trust in our services.

Many thanks
Fazal
Peter Best

Rated 1 out of 5 stars

Cancelled my car insurance on my Morgan…

Cancelled my car insurance on my Morgan 4/4 I was amazed that the insurance company did not offer a refund the outstanding period left lesson learned avoid avoid

July 2, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

Thank you for your review.

We're sorry to see that you've had a negative experience. We have attempted to obtain further details in order to investigate your concerns and better understand what may have happened; however, no additional information was provided.

We take all feedback seriously and would welcome the opportunity to look into this matter further. If you would like to discuss your experience, please contact us via our website with your policy details, and a member of our team will be happy to assist.

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Great price and service from…

Great price and service from knowledgeable agent Brad.

July 1, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so pleased to hear you received excellent service from Brad, and found our pricing to be great. It's wonderful to know our team member was knowledgeable and helpful.

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Great insurance prices

Great service very helpful staff &price.

June 23, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're happy to hear you received great service and found our staff helpful, along with a good price. Thank you for your positive feedback.

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

No fuss when I made a claim,got me…

No fuss when I made a claim,got me we're I needed

October 21, 2025
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so glad we could assist you efficiently with your claim and get you to where you needed to be. We appreciate your kind words!

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin. Great service as usual

July 1, 2026
Unprompted review
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so happy to hear that our service met your expectations. We appreciate your kind words!

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Superb price for classic car insurance

Superb price for classic car insurance. Their reputation makes them a safe bet

June 25, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear you're pleased with our classic car insurance pricing and that our reputation gives you confidence. Thank you for your positive feedback!

Kind Regards,
Emily
Peter Best Insurance Brokers

Rated 5 out of 5 stars

Ease of choosing the right insurance…

Ease of choosing the right insurance for my car .

June 22, 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're glad we could make choosing the right car insurance easy for you. We appreciate your feedback!

Kind Regards,
Emily
Peter Best Insurance Brokers

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