Amazing Service from Chloe! After setting up insurance late last night today I have realised some details were incorrect on my part and after being transferred to Chloe today she has amended what n... See more
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Review summary
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Reviews shaping this summary
It was really lovely of Peter Best to offer a renewal car insurance for my Toyota Estima much lower than the previous year and also cheaper than all the renewal quotes from the comparison websites. In... See more
Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
Company replied
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2K reviews
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No issues got hard copy of policy in…
No issues got hard copy of policy in post asap. Able to tax at local post office with paper copy.
Was the cheapest quote and easy to set up..
July 16, 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you found the process of obtaining your policy straightforward and that you received your hard copy promptly. It's great to know that our service met your expectations for both ease of setup and value.
Kind Regards,
Chloe
Peter Best Insurance Service.
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our forms easy to complete. Your positive feedback is greatly appreciated, and we thank you for taking the time to share it.
Kind Regards,
Chloe
Peter Best Insurance Service.
Easy to arrange
Easy to arrange, Quick and simple fast insurance, Way better than my last insurance company.
July 19, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that arranging your insurance was easy, quick, and simple. It's wonderful to know we've provided a better experience than your previous insurer.
Kind Regards,
Chloe
Peter Best Insurance Service.
It was really easy to renew my classic…
It was really easy to renew my classic car insurance
July 15, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that renewing your classic car insurance was a straightforward process for you! Thank you for sharing your positive experience.
Kind Regards,
Chloe
Peter Best Insurance Service.
Good car insurance renewal price
Good car insurance renewal price. Good , polite service
July 15, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted you received a good renewal price for your car insurance and experienced polite service. Thank you for your positive feedback.
Kind Regards,
Chloe
Peter Best Insurance Service.
Peter Best insurance is the best
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender.
And at a very cost effective price.
The old war horse is back on the road and doing sterling service for this old war horse.
July 14, 2026
Reply from Peter Best Insurance Services
Hi,
It's fantastic to hear that we could help get your classic ex-military Land Rover Defender back on the road at a great price. We're delighted to have been of service!
Kind Regards,
Chloe
Peter Best Insurance Services.
Hasle free good price
July 14, 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that you found our service hassle-free and appreciated our pricing. We truly value your positive feedback.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear that you found our online transaction process easy and our pricing competitive. Thank you for sharing your positive experience with us.
Kind Regards,
Chloe
Peter Best Insurance Services.
Toyota Celica
All very straight forward, nice and quiick with all documents. Excellent email communication. Piece of mind and hassle free. Thank you.
July 15, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found our process straightforward and efficient, and that our communication met your expectations. It's wonderful to know we could provide you with peace of mind.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are so glad you enjoyed your experience! We truly appreciate your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear you experienced fast, smooth service! Thank you for your wonderful feedback.
Kind Regards,
Chloe
Peter Best Insurance Services.
I paid for my insurance 2 weeks in…
I paid for my insurance 2 weeks in advance, then decided to not go ahead. Despite the t&s stating that there is a 14 day cooling off period I was told that I would be charged £50. My complaints have been ignored.
July 13, 2026
Reply from Peter Best Insurance Services
Hi,
We're sorry to hear of your frustration and appreciate you taking the time to share your feedback.
We understand that cancellation charges can be disappointing. However, whilst there is a 14-day cooling-off period, our Terms & Conditions state that a £55 cancellation fee applies if a policy is cancelled within this period. This information is provided before purchase and forms part of the agreement accepted when cover is arranged.
We're sorry if this was not your expectation and regret any dissatisfaction caused. Thank you again for your feedback.
Kind regards,
Molly
Peter Best Insurance Services
Good service and price
July 16, 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you had a positive experience with our service and found our pricing to be satisfactory. Your feedback is greatly appreciated.
Kind Regards,
Chloe
Peter Best Insurance Services.
this world of doing most stuff online I…
this world of doing most stuff online I am so really really pissed off with your company. I had a reasonable price online but after the dopey negative customer advisor spoke she wanted 800 quid more than my quote.! I answered all the questions truthfully.
It's just about the money right?
PS I'm a retired feeble but managing old bloke doing under 2000 miles a year in a 25 year old Mercedes.
What risk am I presenting? I'm not retired apparently. I am retired. Definitely. I know cos I'm home full time.
What's going on I'm probably the lowest risk of all your categories.
I don't expect one but would be nice if you at least reply.
Andy Lewis
Retired
July 21, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the poor service received. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly
Kind regards,
Molly
Peter Best
Rubbish service
Rubbish service. Terrible communication.
Cancelled my policy without calling or writing to me.
And refunded 40% of the premium after cover of only 35 days!!!
I feel properly ripped off by Peter Best Insurance.
Give them a wide birth.
March 29, 2026
Reply from Peter Best Insurance Services
Hi,
We're sorry to hear you were unhappy with your experience and understand your frustration.
Our records show that we contacted you regarding the required documents and allowed a reasonable period from the start of the policy for these to be provided. When they remained outstanding, a 7-day cancellation notice was issued, followed by a further 7-day extension to give additional time for the documents to be supplied. We contacted you via phone, email and sent notifications to your online customer account.
Unfortunately, as the requested documents were still not received, the policy was cancelled in line with the notice provided.
We're sorry this outcome was disappointing and appreciate your feedback.
Kind regards,
Molly
Peter Best Insurance
Excellent service from this company
Excellent service from this company
Good price for
Insurance very competitive
July 13, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you experienced excellent service and found our insurance prices to be very competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear that you found our service efficient and our pricing competitive. Thank you for sharing your positive experience!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Kelly was very polite clear and…
Kelly was very polite clear and professional. She set up my new policy and I left the call without any concerns. Thank you
July 20, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear our team provided such a clear and professional experience in setting up your new policy. We appreciate your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
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