Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
Company replied
A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more
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Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2K reviews
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Able to talk to local person on the…
Able to talk to local person on the telephone. which gives you a much better customer servic.
July 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that you appreciated speaking with a person on the telephone. We believe this enhances our customer service experience. Thank you for your kind words!
Kind Regards,
Emily
Peter Best Insurance Brokers
What a rip off company
What a rip off company, found out the hard way that they use a credit broker so if you cancel the policy early you get stung for the remaining balance plus a £75:00 cancelation fee,
WON'T BE USING THEM, READ THE SMALL PRINT PEOPLE
July 14, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're sorry to hear you're disappointed. We do clearly advise before purchase that a £75 cancellation fee applies, and customers choosing to pay by monthly instalments enter into a separate credit agreement with Premium Credit.
To proceed with cover, customers are required to read and accept both the policy terms and the credit agreement, which explain the cancellation charges and any outstanding balance that may remain payable if the policy is cancelled early.
We appreciate your feedback and understand your frustration, but this information is provided and accepted as part of the purchase process.
Kind regards,
Molly
Peter Best Insurance services
Best price I could get
No other quote came anywhere my renewal price for the cover provided. Fortunately I've not had the need to test the claims service and hope that I don't.
July 8, 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that our renewal price met your expectations for the coverage we provide. We appreciate your positive feedback and hope you continue to be satisfied with our service.
Kind Regards,
Emily
Peter Best Insurance Brokers
good experience for insuring my classic…
good experience for insuring my classic car,very competitive renewal price...
July 8, 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear you had a good experience insuring your classic car and found our renewal price very competitive. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Consistently good value & good service
Consistently good value for my classic car over the last 5 years, and good service both on phone and online when needed: Emily was very helpful in making amendments
July 14, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear about your consistent positive experiences with us over the past five years. It's wonderful to know our service, both over the phone and online, has been helpful, and we appreciate you highlighting our team's efforts.
Kind Regards,
Emma
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you appreciated our attention to detail and received very good service. Thank you for your wonderful feedback.
Kind Regards,
Emily
Peter Best Insurance Brokers
I have insured with Peter Best for 30…
I have insured with Peter Best for 30 years and have always found them to have good customer care and easy to access whenever I've needed to ..
July 6, 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you've had such a positive experience with us over the past 30 years. It's wonderful to know our customer care has consistently met your needs and that we've been easy to reach whenever you've needed us. Thank you for your loyalty and kind words!
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We're delighted you found our prices competitive and our website easy to navigate. Your positive feedback is greatly appreciated.
Kind Regards,
Emily
Peter Best Insurance Brokers
Got exactly what I wanted
Diane Butler was able to give me exactly the policy I was looking for.
July 10, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so glad Diane could help you find the perfect policy. Thank you for sharing your positive experience!
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you experienced fantastic and efficient service from our team. Thank you for your wonderful feedback.
Kind Regards,
Emily
Peter Best Insurance Brokers
Very resposive
July 7, 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a review. We're very glad you are happy with our services.
Kind Regards,
Emily
Peter Best Insurance Brokers
Fair premium
Fair premium. Decent service. BUT: Everything being so computer based and complex drives me to distraction, has wasted my time and cost me money. As you seem to think everyone is an IT expert I will place my business elsewhere next time.
July 7, 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate you sharing your experience with us. We understand that our digital processes have caused frustration and inconvenience, and we regret that this has impacted your perception of our service.
We are continuously working to simplify our systems for all users, and your feedback is invaluable in guiding these improvements. We hope you might reconsider in the future.
Kind regards,
Molly
Peter Best Insurance Services
PBIS insurance excellent service
The person l dealt with was very polite and helpful and explained everything very clearly. Also the price was a lot better than the renewal l had from my previous insurance. Would definitely recommend Peter Best insurance services
July 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear about your positive experience with us! It's great that our team was able to provide clear explanations and a competitive price. Thank you for recommending our services.
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We are so happy to hear that you enjoyed your experience with us. We appreciate your kind words!
Kind Regards,
Emily
Peter Best Insurance Brokers
Been using this company for years and…
Been using this company for years and have no complaint
Stu
July 7, 2026
Reply from Peter Best Insurance Services
Hi,
We are so happy to hear you've had such a consistently positive experience with us over the years! We truly appreciate your loyalty.
Kind Regards,
Emily
Peter Best Insurance Brokers
Getting the insurance cover was easy…
Getting the insurance cover was easy enough and I was happy with the price quoted. I was also surprised at the ease of getting a second driver named on the policy. Thank you.
July 7, 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that securing your insurance coverage was a straightforward process and that you found our pricing satisfactory. We are also glad that adding a second driver to your policy was easy. Thank you for your kind feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Good price and easy to set up.
July 7, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found our product to be a good price and easy to set up. We appreciate your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Easy renewal process (zero effort…
Easy renewal process (zero effort required!) and cheaper than last year.
July 7, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that your renewal process was easy and that you found our pricing to be even better this year. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We're sorry to hear that you were unhappy with your experience and apologise for any frustration caused.
Having reviewed your policy, we can see that it was unfortunately cancelled due to the non-disclosure of previous policy cancellations. We understand this is disappointing, however it is important that all information requested during the quotation process is provided fully and accurately. Insurers use this information to assess risk and determine whether they are able to offer cover.
We appreciate that situations like this can be frustrating, but accurate disclosure at the point of purchase helps to avoid issues such as policy cancellations later on.
Thank you for your feedback, and we wish you all the best moving forward.
Kind regards,
Molly
Peter Best
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our pricing great, our service easy to understand, and our customer service helpful. Thank you for your positive feedback.
Kind Regards,
Emily
Peter Best Insurance Brokers
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