Peter Clarke Estate Agent and Letting Agent Reviews 482

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the smooth process of selling or buying properties. However, some customers also noted that they felt pressured regarding viewing times and that the personal touch they were initially promised was lost during the process, with communication often coming from different individuals.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, honest,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last year I sold and bought my new house through Peter Clarke and had a wonderful experience. I specifically want to thank Pav who is wonderful. She is kind, reassuring and just gives off such posit... See more

Rated 5 out of 5 stars

Selling our rental property through Peter Clarke Estate Agents was easy and smooth. From making initial contact they under took the valuation, viewings and the final stretch as we negotiated and... See more

Company replied

Rated 5 out of 5 stars

We’ve had a fantastic experience with Peter Clarke Estate Agents, and especially with Emma in the Stratford office. Emma was our property manager for around 8 years previously and was consisten... See more

Rated 5 out of 5 stars

I can’t recommend Peter Clarke highly enough. Camilla supported us from start to finish throughout an extremely tricky process- i honestly don’t think we would have managed to secure the property had... See more

Company replied


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Chartered Surveyor
  4. Commercial Real Estate Agency
  5. Real Estate Consultant
  6. Real Estate Surveyor

Written by the company

Peter Clarke are leading Estate Agents, Letting Agents & Chartered Surveyors with offices in Stratford upon Avon, Leamington Spa, Wellesbourne, Shipston on Stour, Chipping Campden. We’re trusted experts in the local property market and have been for over 30 years with many, many proven results. Our dedicated team of experienced professionals will help you navigate your sales or lettings property journey to protect your property investment.


Contact info


4.8

Excellent

TrustScore 5 out of 5

482 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you Georgia

Georgia at Peter Clarke managed the letting of my property. I was impressed with her efficiency at dealing with issues as they arose and professional attitude. My e-mails were always answered speedily and I would definitely use Peter Clarke again. I suspect Georgia likes her job and this definitely came across in all our communications.

April 11, 2022
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much

Rated 5 out of 5 stars

As we settle into our new home

As we settle into our new home, huge thanks must go to Melanie Griffiths from the Stratford Upon Avon office. She is someone, that if she says she is going to do something, she does!
A very proactive person, sorting things that might happen, chasing others, all to speed the process along.
Clearly a credit to Peter Clarke

April 11, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for such a positive review. We will let Melanie know your thoughts.

Rated 1 out of 5 stars

Avoid Avoid

We rented a property through Peter Clarke and Co. The Stratford on Avon office have little regards for us as tenants..they are very pro landlord and only interested in taking your money and large deposits which are unlikely to come back for frivolous reasons.
The property we rented has water leaking from the cielings..is damp throughout and we have had a vermin problem for almost 2 years..these are extreme health hazards but we dare complain for risk of being thrown out!! Peter Clarke had a duty of care not to put us in this situation but they are only concerned with money !!!!
I would avoid this company and their arrogant staff at all costs.

April 8, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Dear Mr Cardy

Peter Clarke take our duty of care to all of our clients very seriously and if informed of issues at properties will act immediately.

The amount of deposit taken at the commencement of all tenancies through this agency is in line with government legislation. Your deposit is protected by a government licenced scheme, as required, preventing funds being withheld for ‘frivolous reasons’. Once your tenancy ends and possession is surrendered, the property will be inspected by an independent inventory clerk and any issues will be dealt with in line with recommended guidelines.

Rated 5 out of 5 stars

A big thank you

I can not thank all the staff I dealt with enough. They have always communicated extremely well during a complicated sale and certainly took a lot of the stress away with their clear and calm words. I would definitely recommend them to everyone. Many thanks to all.

April 1, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much

Rated 5 out of 5 stars

Thanks Russell! Fantastic Service.

Our experience with Russell from Peter Clarke was nothing short of fantastic. We purchased our dream home and I can honestly say that even in a busy market we always felt that we were treated like his only clients. Unlike many other estate agents we weren't forced into a bidding war and that made us feel very comfortable right from the start.

March 26, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for the fantastic review.

Rated 5 out of 5 stars

Purchase of 7 Ramsay Green, Wellesbourne

Having recently purchased a property through Peter Clarke & Co with a view to letting it out, we have had no hesitation is asking PC & C to fully manage the letting on our behalf. All three members of the PC & C Wellesbourne office have been consistently professional, helpful, knowledgeable, friendly and contactable.

March 7, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for the review and instructing us to find you a tenant

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. We would not be in our dream home without Russell. I would highly recommend Peter Clarke, and will definitely use them for any future sales or purchases.

February 24, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for the fantastic review

Rated 5 out of 5 stars

Review of Peter Clarke & Co

Review of Peter Clarke & Co

I found Peter Clarke & Co to be both helpful and efficient, and based on my experience with this company, I would have no hesitation in recommending them.

February 18, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review

Rated 5 out of 5 stars

Managing the sales process

The pre sales publicity and presentation was excellent, we had10 viewings in the first week and two good offers.
The Management of the short chain was also very good and the sales manager kept us informed, liaised with all the parties up to exchange of contracts.

February 15, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Brilliant feedback and thank you.

Rated 5 out of 5 stars

Well done Peter Clarke

I would like to thank Renee and the Peter Clarke team in Leamington Spa for their excellent support through out the sale process of my fathers home. There support has made a difficult process so much better

January 26, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your feedback.

Rated 5 out of 5 stars

Exemplary

Matthew and his team were nothing less than exemplary during our purchase. I honestly cannot thank them enough. They went well above and beyond with their support. Cheers

January 24, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much.

Rated 5 out of 5 stars

Exceptional Service

We had a great time dealing with Peter Clarke. They were very efficient and a lovely team to work with. Highly recommended and will certainly use them again in the future. Thank you everyone at Peter Clarke.

January 17, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review

Rated 5 out of 5 stars

Highly recommended…

My partner and I have just started renting through peter clarke. The process from application to moving in went efficiently and without delay. We are extremely impressed with our rep Georgia warner who has gone above and beyond for us all the way throughout the process. She has dealt with every query effectively and quickly. We highly recommend peter clarke and feel very fortunate to have Georgia as our rep. Outstanding in every way.

January 14, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Many thanks for your review

Rated 5 out of 5 stars

Excellent service from Peter Clarke’s

Excellent service from Peter Clarke’s , especially Russ ! We had our sale & purchase & mother in laws sale going through at the same time, plus I had really bad Covid , he dealt with everything ! The one sale was a bit of a nightmare & required lots of attention but Russ dealt with it like a true professional ! Couldn’t have done either without him, would definitely recommend Peter Clarke’s to anyone !

December 3, 2021
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Many thanks for the review

Rated 5 out of 5 stars

Russell has been great from day 1 to…

Russell has been great from day 1 to completion.

Professional and very helpful during the purchase.

November 30, 2021
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for the review

Rated 1 out of 5 stars

Was a tennant for 2 years

Was a tennant for 2 years

Shockingly bad service as a tennant

Taken 4 weeks to get deposit back after vacating the property

Was hit with a £60 cleaning bill despite the flat being cleaner when I took it over

October 8, 2021
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

Dear Mr Milsted

I can only apologise for the delay in returning your funds. Unfortunately, the case was being dealt with by a member of staff who is no longer with the company and it seems that this has caused some delay during the transition period and restructuring of the team, however, your case was dealt with in line with industry standard timelines and legislative requirements. Once picked up, the case was dealt with as quickly as we were able.

Regarding the deduction for cleaning, the need for cleaning was highlighted in the end of tenancy report, carried out by an independent 3rd party and was felt to be fair by the landlord of the property. I note that several other items were noted but these were deemed, quite rightly, to be the result of fair wear and tear.

Regards

Barney Smith MNAEA MARLA
Partner
Peter Clarke & Co LLP
01789415444
barney@peterclarke.co.uk

Rated 5 out of 5 stars

Outstanding

Exceptional from start to finish…
The Dream Team…my house was Sold within 9 weeks…communication was excellent and I was immediately put at ease by Sally upon our first meeting…especially after having a very bad experience with 2 other local agents previous to this,I was sceptical to say the least.
Professional Courteous Understanding and Patient and very very Competant…
I cannot thank you all enough for all of your hard work, 3 strong offers on the first viewing and a sale to follow…now completed 🥳
Thank you to Sally and your great Team..
I work in property and the best agents I have come across in all my years ⭐️⭐️⭐️⭐️⭐️

September 30, 2021
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much for the exceptional review.

Rated 5 out of 5 stars

Unfortunately my purchase 'fell…

Unfortunately my purchase 'fell through' however this had nothing to do with Peter Clarke. The service was excellent.

September 28, 2021
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your kind words and we are sorry your purchase did not proceed

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