Peter Clarke Estate Agent and Letting Agent Reviews 482

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the smooth process of selling or buying properties. However, some customers also noted that they felt pressured regarding viewing times and that the personal touch they were initially promised was lost during the process, with communication often coming from different individuals.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, honest,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last year I sold and bought my new house through Peter Clarke and had a wonderful experience. I specifically want to thank Pav who is wonderful. She is kind, reassuring and just gives off such posit... See more

Rated 5 out of 5 stars

Selling our rental property through Peter Clarke Estate Agents was easy and smooth. From making initial contact they under took the valuation, viewings and the final stretch as we negotiated and... See more

Company replied

Rated 5 out of 5 stars

We’ve had a fantastic experience with Peter Clarke Estate Agents, and especially with Emma in the Stratford office. Emma was our property manager for around 8 years previously and was consisten... See more

Rated 5 out of 5 stars

I can’t recommend Peter Clarke highly enough. Camilla supported us from start to finish throughout an extremely tricky process- i honestly don’t think we would have managed to secure the property had... See more

Company replied


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Chartered Surveyor
  4. Commercial Real Estate Agency
  5. Real Estate Consultant
  6. Real Estate Surveyor

Written by the company

Peter Clarke are leading Estate Agents, Letting Agents & Chartered Surveyors with offices in Stratford upon Avon, Leamington Spa, Wellesbourne, Shipston on Stour, Chipping Campden. We’re trusted experts in the local property market and have been for over 30 years with many, many proven results. Our dedicated team of experienced professionals will help you navigate your sales or lettings property journey to protect your property investment.


Contact info


4.8

Excellent

TrustScore 5 out of 5

482 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

House sale

The whole team were professional and efficient. They responded quickly to my queries and kept in touch throughout the sale. It was more complicated as I was selling the house for my mother who had moved into a care home but they made my experience much better than I had anticipated.

November 7, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much for your review!

Rated 5 out of 5 stars

We have just completed the purchase of…

We have just completed the purchase of a property in Shipston on Stour and we cannot speak highly enough of our dealings with Sally, Kim and Sophie in the Shipston office. They have been very pleasant to deal with and helpful, efficient and open at all stages of the process. Very professional.

October 28, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you Mr Griffiths

Rated 5 out of 5 stars

Renee the ultimate professional

I recently used Peter Clarke to assist in the sale of my property.

After the initial contact, my file was passed too Renee to bring the chain together, this was a challenging chain consisting of five parties. Renee worked extremely hard to get all parties to exchange, where others in the process seemed to just sit back.

Renee was the ultimate professional and even kept me updated on days she was away from the office. She is a real credit to Peter Clarke

I would defiantly use Peter Clarke again, if Renee was managing my sale.

October 19, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much for your kind review. The Team at Peter Clarke wish you luck when you complete on your onward purchase.

Rated 5 out of 5 stars

Giles and the team were brilliant

Giles and the team were brilliant! Kept me in the loop of progress and were always available to talk on the phone.

October 21, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review, we hope that you are very happy in your new home.

Rated 5 out of 5 stars

Selling my flat

Having been assisted by both the lettings dept and the sales team of Peter Clarke in Stratford upon Avon over the last 7 years, I can confirm that both operate in an efficient and professional manner. Thanks to Harriet Thomas most recently for her attention to detail and reassurance during the sale process.

October 10, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review Mrs Hartland

Rated 5 out of 5 stars

We can highly recommend Peter Clarke at…

We can highly recommend Peter Clarke at the leamington office, excellent service throughout our process of purchasing, always extremely helpful and efficient! Thank you to all of you! Larissa

October 5, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you Larissa!

Rated 5 out of 5 stars

Very Helpful and Professional

Very helpful people and very professional. PC were the selling agents for the property we bought in Leamington Spa. I'd be better to use them if future, should we wish to sell.

September 26, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Great to hear, thank you John.

Rated 1 out of 5 stars

I wouldn’t recommend Peter Clarke based…

I wouldn’t recommend Peter Clarke based on the service I received from the Stratford upon Avon branch in particular Kerry and Harriet.
Firstly, we were told that all viewings would be done on one or a couple of days. This did not happen, all the viewings were scattered as and when it suited those who viewed. They did not take into consideration that we are both working full time from home, and this was not always practical.

On one of the viewing we were not home so asked that Kerry would hold on to the keys and put them through the letterbox when done. She held onto our keys for a week and we had to call the office to be told they would be dropped off but they were not dropped off until a further chaser.

Once we had sold, we were being called and emailed on a daily basis with regards to updates relating to matters being out of our control. Having found a buyer for our house they had set very unrealistic timescales to appease the buyers this was under two months. For any buyer this would have been the dream… and as such the buyers rightly so kept pushing for everything to be expedited.

We were specifically advised by Kerry to contact our management company ourselves in order to obtain a management pack as she advised that doing this ourselves would ‘speed up’ the process. As per her instruction we contacted the management company who were unable to liaise with us directly due to this being a matter that needed to be dealt with by the solicitor. As a result of the incorrect information, we endured over a month of constant calls and emails both from Harriet and Kerry asking what progress had been made with the management company. It even got to a point where Kerry pretended to be my partner to contact the management company herself. After a whole month had passed and no progress, I contacted my solicitor to advise that we are still waiting for the management pack, she made contact with the management company and within a day she was in receipt of the management pack because the request had to come from the solicitor. If we hadn’t been incorrectly advised in the first instance, we would have saved a lot of hassle.

We had a lot of calls and emails from them all in a chasing nature for the sole interest of the buyer, it genuinely felt like we were not their client who would have been paying for their service and the buyer was!

As a result of this our sale had fallen through and subsequently, we were not able to fulfil the purchase of our new home. We were left quite upset by the whole experience but they didn’t really care… once we were told the sale had fallen through they didn’t bother contacting us again until over a week later to ask if we wanted to relist our house again.

July 4, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review. I am sorry to hear were unhappy with our service. In response to your comments, we did try to fit viewings around you however this isn’t always possible if viewers can’t make those times.

We advised you of the buyers timescales before accepting the offer which you did not have to accept. I know my colleagues will have and always try hard to chase through all of our sales, we have dealt with many sales in the area and from experience there is a specific process in which the managing agent asks how a pack is to be ordered, which is normally always by the vendor. Your solicitor had been copied into communication to ensure they were aware on what was happening and I know we have offered you the best advice.

I am very sorry you feel we didn’t care as customer service is extremely important to us, if you would like to discuss this further please do contact me on barney@peterclarke.co.uk 01789 415444 option 2.

Rated 1 out of 5 stars

Absolutely disgusted with their basic…

Absolutely disgusted with their basic lack of morals!
As a cash buyer who wanted to view a property I was informed there was no availability to show myself and my partner around a vacant property and would need to wait one week!
Guess what… despite being told I could not view the property any sooner, the property was viewed by someone else and an offer on the property accepted! Interestingly the so called manager of this shambolic estate agents was ‘unavailable’ to talk to me or call me back.
Vendor beware is all I can say as they certainly do not act on the best interests of the vendor and I’m so glad I have a scrupulous estate agent.

August 12, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

I am sorry you feel this way Sally. As discussed with you on the phone, we made our clients aware of your interest but they decided they wanted to keep the agreement they had already made, and therefore declined your viewing request.
If you would like to discuss any further please contact me at the office.
Jon Joy

Rated 5 out of 5 stars

Robin & Margaret Morris - House Sale

Thank you Mark & Harry at the Wellesbourne Office for your very professional help during our successful house sale.
During the process we were always confident we could rely on you to be available and attentive at all times. We are sure that the service you gave us was second to none.
Many many thanks Margaret & Robin Morris

August 9, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much.

Rated 5 out of 5 stars

Excellent and competent service

I would have no hesitation in recommending the Leamington Office of Peter Clarke Estate Agents.
Matthew was extremely polite and helpful in showing several properties to me.
Renee also deserves a huge thank you for all her assistance, advice and kindness through the sometimes difficult stages of my purchase.
Monica B

July 22, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you so much for your kind review. We wish you luck in your new home.

Rated 5 out of 5 stars

Dream transaction …

Sale completed in just over three months from initial instructions.
Renée from the Leamington Branch has been amazing - efficient, knowledgeable and a great communicator.
Thank you so much
Thoroughly recommended

July 22, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much for your review. It was a pleasure to do business with you.

Rated 5 out of 5 stars

Honestly the best estate agent

Honestly the best estate agent, if I were to sell again (hopefully no time soon) I would use them again. Renee and her team have been amazing from day one and couldn’t have asked for anything more. They are so supportive and guide you through it all. No question asked is made to feel silly. Thank you again!

July 19, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Many thanks Claire for your kind review. Team Leamington wish you well with your onward move, and we hope you are very happy there.

Rated 5 out of 5 stars

Micheal hawkins and his team have been…

Micheal hawkins and his team have been absolutely brilliant from start to finish. Very professional very proactive and supportive during every step of the process. I purchased a house in stratford and then used their services again to sell a house and during both services they were just amazing. I was approached by a small local firm who offered a lower cost but I am delighted that I chose to pay more and get such a great service. It’s also worthwhile to note the lower costs agents were way off on the valuations too. You might save a few £ but you will lose much more. Don’t hesitate go straight to Peter Clarke you won’t regret it.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

The best estate agent ever

The best estate agent I have ever dealt with. The whole team are highly professional, polite, helpful at all times, responsive to queries. They went the extra mile to help us with queries along the way. We just can't fault them and want to say a massive "THANK YOU".

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

We have just completed a purchase with Peter Clarke & Co, Leamington Spa

We have just completed a purchase with Peter Clarke, Leamington branch & I cannot fault the service we received. The purchase was complex, however the team at Peter Clarke responded quickly and communicated clearly & transparently throughout the process. In particular we have to thank Renee for her tireless efforts to complete the sale to us. We would not hesitate to recommend Peter Clarke. Thank you.

June 30, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Many thanks for your review, it certainly was a long journey for us all. We hope you are very happy in your new home.

Rated 5 out of 5 stars

Excellent service, recommended

Ellie and Natasha of Peter Clarke's Chipping Campden office were very helpful and accommodating in respect to access despite the property we purchased being unoccupied during the whole process.
In summary, from our experience we would have no hesitation in recommending this office and its personnel.

June 30, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review

Rated 5 out of 5 stars

Peter Clarke have been fantastic

Peter Clarke have been amazing. We considered 4 estate agents and Peter Clarke were our clear favourites from initial discussions, being highly professional and engaging. From the very first meeting with Matthew he put us at ease with the viewings and found us buyers extremely quickly. Our onward purchase hasn’t been the easiest, but the team have always been there for advice, to negotiate for us and just to have a moan! A special thank you to Renee who has been there up until completion! I cannot recommend Peter Clarke enough.

June 26, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Many thanks for your kind review. The journey was a long one, but we are very happy that you managed to purchase your dream home and wish you luck there. Thank you.

Rated 5 out of 5 stars

Peter Clarke estate agents are exceptional

It has been a real pleasure to deal with such a professional, approachable and focused team. We are indebted to Giles Guest for the speed with which he engaged with our property and found potential buyers, securing a sale in under 3 weeks, and Renee Roberts for her determination and drive to facilitate the sale to completion. Peter Clarke estate agents are exceptional and we highly recommend them.

June 22, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your exceptional review. We really appreciate it.

Rated 5 out of 5 stars

High praise indeed!

My husband and I have recently purchased an apartment through Peter Clarke Estate Agents, Renee at the Leamington Spa branch was our contact throughout the process and she kept us informed, liaised with the sellers and their lawyer, communication at all times was fantastic and with her professionalism guided us through our purchase. I would, without hesitation recommend Renee and Peter Clarke Estate Agents.

June 20, 2022
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for the excellent review. We really appreciate it.

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