We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
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Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shawn answered all my questions and was…
Shawn answered all my questions and was available as soon as I requested the live chat with an actual agent rather than automated system
December 14, 2024
Unprompted review
Reply from Pethealthathome
Hello,
Thank you for your feedback! I’m glad to hear that Shawn was readily available and answered all your questions. It’s great to know you had a positive experience with our live chat service. If you need any further assistance, feel free to reach out—we’re here to help!
Many Thanks
Brian
Pet Health At Home.
Cameron was fantastic I entered my…
Cameron was fantastic I entered my address incorrectly and he updated and sent me my digital download asap. Great service
December 13, 2024
Unprompted review
Reply from Pethealthathome
Hello,
Thank you for sharing your experience! I’m so glad to hear that Cameron provided fantastic service and quickly resolved the issue with your address. It’s great to know he was able to send your digital download promptly.
Many Thanks
Brian
Pet Health At Home.
I received an email yesterday
I received an email yesterday, an instruction on how to collect furs when I have sent the furs last week. This confused me, why send an email when you have received the furs. I chatted today with Terry. She is very helpful and found out exactly where the testing is up to. I am grateful that I don’t have to send furs again, grateful that she is able to check where it is up to.
Regards
Indra
December 13, 2024
Unprompted review
Reply from Pethealthathome
Hello Indra,
Thank you for your feedback! I understand how the email could have caused some confusion, but I’m glad Terry was able to assist you and clarify the situation. It’s great to know she tracked the progress of your test and reassured you that everything is on track.
Many Thanks
Brian
Pet Health At Home.
I needed help to activate my test
I needed help to activate my test. The live chat proved to be brilliant and Shawn did everything he could to get me activated. I am now sending in my sample without worrying I haven't done things properly. Excellent service. Well done Shawn
December 12, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful review! We’re so pleased to hear that Shawn was able to assist you in activating your test and that you’re now confident in sending your sample. It’s great to know that our live chat service helped make the process easier for you.
We’ll be sure to pass on your kind words to Shawn—he’ll be thrilled to know he made a positive impact! If you need any further assistance, don’t hesitate to reach out.
Best regards,
Usman
Pet Health At Home
Helpful and Efficient
Shawn was very helpful. Resolved my query promptly.
December 12, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your kind review! We’re so glad to hear that Shawn was able to help and resolve your query promptly. Providing excellent customer service is a top priority for us, and we’re happy to know you had a positive experience.
If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Usman
Pet Health At Home
They refused to refund me
They refused to refund me. We're having a postal strike and I couldn't send the hair.
After sending multiple requests (by email - as directed by the live chat agents), they ignored me completely. I ended up having to file a dispute with PayPal to get my payment refunded.
Only after I filed that claim did I receive a reply, but not immediately. I received it on what would have been day 15 (which would have been out of the refund window).
All in all, I had to battle tooth and nail to get what I needed from this company. Those are not the people you want to be doing business with.
November 27, 2024
Unprompted review
Reply from Pethealthathome
Hi Melanie,
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to clarify that our Livechat agents are not authorised to issue refunds directly, which is why your request could not be immediately processed at that time.
We understand how frustrating the postal delays must have been, and we appreciate the challenges you faced in sending your sample. Please know that we take every customer query seriously and strive to respond as promptly as possible.
We’re committed to ensuring our customers receive the assistance they need and improving our services based on feedback like yours.
Best regards,
Usman
Pet Health At Home
Would definately do this again
Results are prompt and easy to read in a pdf format. The results are explained well. I had an issue where my results disappeared and I couldn't find them but I contacted Test My Pets through their chat function and spoke to Shawn and Casey ( somehow, I ended up with 2 separate chats) and they were both amazing, they found my report very quickly and resent it to me. Would do this again. Well worth it.
December 6, 2024
Unprompted review
Reply from Pethealthathome
Hi Bec,
Thank you for your fantastic review! We’re thrilled to hear that you found the results prompt, easy to understand, and well-explained. It’s also wonderful to know that Shawn and Casey were able to quickly assist you when you needed help locating your report.
Your kind words mean a lot to us, and we’re delighted that you had such a positive experience with our team. We look forward to assisting you again in the future, and we truly appreciate your recommendation!
Best regards,
Usman
Pet Health At Home
Why is no-one here talking about the…
Why is no-one here talking about the actual results they got back and only about the response they had questions about getting their results back? What was peoples actual experience with the results that they got for their pets. Did it show allergies that helped their pets overcome problems ??????????????????????????????????????????????????????
December 6, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your thoughtful review and for raising such a great point! We’re glad to hear that you’re interested in learning more about the actual results and their impact.
Many of our customers have found the results to be incredibly insightful, helping them identify potential sensitivities or intolerances that may have been affecting their pets. These insights often lead to changes in diet or environment that have improved their pets’ well-being.
We appreciate your curiosity and encourage others to share their experiences with how the results have helped their pets. If you have any questions about the testing process or the results, feel free to reach out — we’re always here to help!
Best regards,
Usman
Pet Health At Home
Postal problem Shawn sorted it
I had a couple of question about my order as I sent it off a week ago and hadn’t heard anything so got in contact with the company Shawn one of there help ages was very helpful and did a great job answer all my question
December 4, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re so glad to hear that Shawn was able to assist you with your questions and provide the help you needed. We truly appreciate your kind words and are here if you need any further assistance.
Best regards,
Usman
Pet Health At Home
Answered my query quickly and politely
Answered my query quickly and politely. Thanks Shawn
December 3, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad to hear that Shawn was able to answer your query quickly and politely. We appreciate your kind words!
Best regards,
Usman
Pet Health At Home
Thanks for Terry for dealing with my…
Thanks for Terry for dealing with my problem very quickly greatly appreciated. Such a nice person thanks again Terry
December 2, 2024
Unprompted review
Reply from Pethealthathome
Hi Jordan,
Thank you for your feedback! We’re so glad to hear that Terry was able to assist you quickly and efficiently. We truly appreciate your kind words and will be sure to pass them along to Terry!
Best regards,
Usman
Pet Health At Home
Kai was very helpful and solved my…
Kai was very helpful and solved my issue straight away. She quickly responded to my questions and offered just the right amount of support. Thanks Kai!
December 2, 2024
Unprompted review
Reply from Pethealthathome
Hi Mick,
Thank you for your feedback! We’re so glad to hear that Kai was able to solve your issue quickly and provide the right support. We truly appreciate your kind words!
Best regards,
Usman
Pet Health At Home
Excellent help
Great service from Kai who got me me information I required quickly
December 1, 2024
Unprompted review
Reply from Pethealthathome
Hi Martin,
Thank you for your feedback! We’re so glad to hear that Kai was able to provide you with the information you needed quickly. We appreciate your kind words!
Best regards,
Usman
Pet Health At Home
Jesse was great
Jesse was great. Helped me to understand the process and gave me links to make it easier. Very helpful.
November 29, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re so glad to hear that Jesse was able to help you understand the process and provide helpful links to make things easier. We appreciate your kind words and are always here to assist you!
Best regards,
Usman
Pet Health At Home
Jordan was very helpful with my enquiry.
Jordan was very helpful with my enquiry.
November 29, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad to hear that Jordan was able to assist you with your enquiry. If you have any further questions, feel free to reach out!
Best regards,
Usman
Pet Health At Home
'Angel' answered my late night queries…
'Angel' answered my late night queries regarding finalising my pets sample. Very pleased with the prompt and personalised service. Looking forward to sending my sample and receiving my results.
November 28, 2024
Unprompted review
Reply from Pethealthathome
Hi Rebecca,
Thank you for your feedback! We’re so glad to hear that Angel was able to assist you with your late-night queries and provide prompt, personalised service. We appreciate your kind words and look forward to helping you with your pet’s sample and results.
Best regards,
Usman
Pet Health At Home
Jordan
Jordan, was very helpful in answering questions about our results
November 27, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re so glad to hear that Jordan was helpful in answering your questions about your results. Providing clear and helpful support is our priority, and it’s great to know we met that goal for you.
If you need any further assistance, feel free to reach out—we’re always here to help!
Best regards,
Usman
Pet Health At Home
Updated after results
Angel was very helpful and speedy at helping me get my pets results and also adviced me on what to do next if I needed help understanding the results. Very impressed.
Update: After getting my cats results it turned out that apparently she was allergic to a LOT, I was in a panic as I had no clue what food to feed her.
I rang the number and just kept being told in bad English to email, I would be given an email address, which I would never get a reply from, I rang again asking if I could actually speak to an "expert" I was told yet again I couldn't (in very broken English) and given another email address which I again never got a reply to.
I have seen gone to my vets and sent over the results where I was told basically I've been scammed.
Just to also add I thought it was rubbish as the wording was off, sound like more for a human and I had only paid for the food test but got results of absolutely everything I had paid extra for fast test results and didn't get that, I had done a live chat with Angel and got the results straight away.
Just don't waste your money
November 26, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re so glad to hear that Angel was able to assist you quickly and thoroughly with your pet’s results. It’s great to know she also provided helpful advice for the next steps. We truly appreciate your kind words and are thrilled you had such a positive experience.
If you need any further assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
Usman
Pet Health At Home
The help I needed
I was unable to continue processing the order I had paid for and needed help with this. Elliot was able to help me very quickly and I was impressed with his courteous response.
November 22, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re so glad to hear that Elliot was able to assist you quickly and courteously with your order. Providing efficient and friendly service is always our priority. If you need any further help, don’t hesitate to reach out again! 😊
Best,
Usman
Pet Health At Home
Casey was extremely helpful and had my…
Casey was extremely helpful and had my query sorted in under two minutes. Excellent customer serivce.
November 20, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re thrilled to hear that Casey was able to resolve your query so quickly. We pride ourselves on providing excellent customer service, and we’re glad Casey was able to meet your expectations.
If you have any more questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Kind regards,
Usman
Pet Health At Home
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