We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
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Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
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Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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No means of contacting.
There is literally nothing on the website which allows direct contact to these guys. I purchased the test last september, tried to click the link which led to a dead end.
I have no clue where to go from here 🤷🏻♂️
March 5, 2026
Unprompted review
Lost the test then stopped responding
Having sent my test off I quickly forgot about it then realised I'd never received the results so contacted customer service, to start with they responded quickly and apologised offering to fasttrack it, all fine, things happen... until I needed the paperwork to send with the sample. which I asked for 3 times and got no response at all, my order links didn't work and 2 months later I've been ignored in every follow up request.
Do better
December 19, 2025
Unprompted review
Terrible communication
Ordered a test for my dog and posted the sample back on 21st November 2025. I didn't hear anything further (you're supposed to get a confirmation email when the sample is received by the lab) so I contacted them by email. I was advised that the samples get sent to the lab in Pakistan - despite the website advising that the lab is UK based - and asked to wait until it has been 3 weeks since the posting date.
3 weeks fell on Friday 12th December so I emailed again and heard nothing. I have since sent 4 subsequent emails with no response. The website states 24/7 customer service with a LiveChat option, yet I have never been able to access LiveChat despite checking multiple times a day for several days now.
I understand that post sometimes goes missing, but the lack of communication from this company is appalling as well as the promise of a UK based lab which is clearly not true. I would have been happy to send another sample, but I'm now fighting to get my money back - which is unlikely given that they never seem to respond....
December 22, 2025
Unprompted review
I never received the item I paid for…
I never received the item I paid for therefore, my dog has never been tested and I’m out the money very dissatisfied
September 7, 2025
Never received test results after no…
Never received test results after no response on emailing and live chat
November 12, 2025
Unprompted review
Shawn - live chat
My emails went unanswered. I was frustrated, and getting more annoyed.
Had a live chat with Shawn. He supplied the info I needed, so I now feel more comfortable about using this service.
I suggest fixing the email situation, as I'm not a fan of live chat.
Look forward to seeing some results!
October 20, 2025
Unprompted review
really good communication which made my…
really good communication which made my mind up straight away
October 8, 2025
Unprompted review
Spoke with terry
Spoke with terry this morning to try find out when my sample will get to them. Helped with correct information so now I dont have to worry as much. Thank you for helping me today!
October 3, 2025
Unprompted review
Reply from Pethealthathome
Hi Sarah,
Thank you for your feedback. We’re so pleased to hear that Terry was able to provide the correct information and help ease your concerns about your sample. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
The rep Cameron was very helpful
The rep Cameron was very helpful
September 29, 2025
Unprompted review
Reply from Pethealthathome
Hi Chris,
Thank you for your feedback. We’re delighted to hear that Cameron was very helpful in assisting you. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Good customer service and terry fixed…
Good customer service and terry fixed the issue in no time
September 29, 2025
Unprompted review
Reply from Pethealthathome
Hi Felicity,
Thank you for your feedback. We’re delighted to hear that you received good customer service and that Terry was able to fix the issue so quickly. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Very good customer service.
Very good customer service.
I lost my results email and used live chat. Was helped in seconds by angel and immediately got my results sent to me.
September 27, 2025
Unprompted review
Reply from Pethealthathome
Hello Ash,
Thank you for your feedback. We’re so pleased to hear that Angel was able to assist you within seconds on live chat and quickly resend your results. We’ll be sure to pass along your kind words to her.
Customer Service Team,
Pet Health At Home.
Emily was polite and helped me with my…
Emily was polite and helped me with my query, she was quick to respond!
September 26, 2025
Unprompted review
Reply from Pethealthathome
Hi Georgina,
Thank you for your feedback. We’re so pleased to hear that Emily was polite, quick to respond, and able to assist you with your query. We’ll be sure to pass along your kind words to her.
Customer Service Team,
Pet Health At Home.
Jesse was very helpful and prompt to…
Jesse was very helpful and prompt to reply with my query
September 25, 2025
Unprompted review
Reply from Pethealthathome
Hi Samson,
Thank you for your feedback. We’re delighted to hear that Jesse was very helpful and responded promptly to your query. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Reply from Pethealthathome
Hi Christine,
Thank you for your feedback and recommendation. We’re so pleased to hear that you received quick and helpful service. Your kind words mean a lot to us.
Customer Service Team,
Pet Health At Home.
Had a test done a year ago
Had a test done a year ago. Good result and quick . However I needed to check something and have lost my results. Contacted today and they were found and resent very quickly.
Thank you
September 25, 2025
Unprompted review
Reply from Pethealthathome
Hi Alison,
Thank you for your feedback. We’re delighted to hear that you had a positive experience with your test and that our team was able to quickly locate and resend your results when you needed them. Your kind words are greatly appreciated.
Customer Service Team,
Pet Health At Home.
Highly recommend, thanks Jesse!
I recommend this site, ordering my second. Thanks for your help Jesse, who was quick to respond and action what was needed!
September 24, 2025
Unprompted review
Reply from Pethealthathome
Hi Roey,
Thank you for your feedback and recommendation. We’re delighted to hear that you’ve chosen to order with us again and that Jesse was quick to respond and take the necessary action to help you. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Jordan was great and solved all my…
Jordan was great and solved all my problems in seconds. Excellent customer service
September 23, 2025
Unprompted review
Reply from Pethealthathome
Hi Bec,
Thank you for your feedback. We’re delighted to hear that Jordan was able to solve your problems so quickly and provide excellent customer service. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Pet Health At Home.
Angel the rep who handled my results…
Angel the rep who handled my results query sorted it very quickly. Great service. My cat is SERIOUSLY allergic to so much that im glad I did this test. Thanks guys
September 22, 2025
Unprompted review
Reply from Pethealthathome
Hi James,
Thank you for your feedback. We’re so pleased to hear that Angel was able to resolve your results query so quickly and that you found the service helpful. It’s great to know the test provided valuable insights into your cat’s allergies, and we’re glad it has given you clarity moving forward. We’ll be sure to share your kind words with Angel.
Customer Service Team,
Pet Health At Home.
Live chat was easy to use and Cameron…
Live chat was easy to use and Cameron the person I spoke to was very helpful and polite.
September 22, 2025
Unprompted review
Reply from Pethealthathome
Hi Sam,
Thank you for your feedback. We’re delighted to hear that you found the live chat easy to use and that Cameron was both helpful and polite in assisting you. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Help support are amazing product is…
Help support are amazing product is helpful
September 20, 2025
Unprompted review
Reply from Pethealthathome
Hi Jordon,
Thank you for your feedback. We’re delighted to hear that you found our support team amazing and the product helpful. Your kind words mean a lot to us.
Customer Service Team,
Pet Health At Home.
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