We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
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Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Terry was really helpful providing a…
Terry was really helpful providing a swift service when I was unable to locate my order details. Thank you
August 13, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re delighted to hear that Terry was able to provide swift assistance and help you locate your order details. It’s great to know our team made the process easy for you.
Kind regards,
Customer service team
Had a question about my order
Had a question about my order. Spoke to Shawn. He was great and responded quickly. Thanks so much Shawn for easing my mind..
August 12, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re glad to hear that Shawn was able to respond quickly and ease your mind regarding your order. It’s great to know you had a positive experience with our live chat support.
Kind regards,
Customer service team
Patient and friendly Jessey
You know when the customer service is good when you ask loads of questions and they answer it in a heartbeat and happy to explain clearly and don’t loose the patience
August 10, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re delighted to hear that our team was able to answer all your questions clearly and patiently. Providing helpful and friendly support is always our goal, and it’s great to know you had such a positive experience.
Kind regards,
Customer service team
Very helpful live chat with Emily
Very helpful live chat with Emily. Thank you
August 10, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re glad to hear that Emily was able to assist you promptly and provide helpful support via live chat.
Kind regards,
Customer service team
Dog intolerance tests
Had a test done for my dog that had several intolerances which now we have eliminated the items which was causing upset and he’s a lot better . Customer services brilliant , especially Jessie who helped me today retrieve lost test results .
August 9, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience. We’re delighted to hear that your dog is feeling better after eliminating the items identified in the test. It’s great to know that Jessie was able to assist you promptly in retrieving your lost test results and provide excellent support.
Kind regards,
Customer service team
Had some concerns regarding my order…
Had some concerns regarding my order and delivery status. Spoke to Jesse through Live Chat. He was beyond helpful and eased my stress. Quick response and excellent help. Thanks Jesse!
August 9, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re delighted to hear that Jesse was able to ease your concerns and provide quick, helpful support regarding your order and delivery. It’s great to know our live chat team could make the process stress-free for you.
Kind regards,
Customer service team
Online chat with Emily
I joined the online chat as the link for the form wasn't working. I spoke to Emily & she sorted it out immediately 😊
August 9, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re delighted to hear that Emily was able to resolve the issue with your form quickly and efficiently. It’s great to know our live chat team could help you so promptly.
Kind regards,
Customer service team
Quick and easy help
I had lost access the the email I ordered with. Emily helped me in minutes to get the information to my new email. So nice and easy to deal with. Thanks so much for your help
August 3, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience. We’re glad Emily was able to quickly update your details and get the information sent to your new email without delay. It’s great to hear the process felt easy and stress-free for you.
Kind regards,
Customer service team
Jordan was really helpful in addressing…
Jordan was really helpful in addressing my concern regarding my account and order invoice. Very responsive and helpful.
July 31, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re happy to hear Jordan was responsive and helpful in resolving your account and invoice concerns. If you need anything else, just let us know!
Kind regards,
Customer service team
Great customer service
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window for advice to fix the problem & Cameron was great, he sent me a link to download the label for my cat's test. Thanks Cameron
July 27, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re glad Cameron was able to help you quickly and get everything sorted with your cat’s test. If you need any more assistance, feel free to reach out anytime!
Kind regards,
Customer service team
My query was answered speedily and…
My query was answered speedily and professionally.
July 23, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad to hear your query was answered quickly and professionally. Providing efficient and helpful support is always our goal. If you need anything else, just let us know!
Kind regards,
Customer service team
Emily was brilliant today
Emily was brilliant today. Clear, quick, concise information
July 22, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re delighted to hear that Emily provided clear, quick, and concise information to help you today. We’ll be sure to pass on your kind words to her. If you have any more questions or need further assistance, feel free to reach out anytime.
Kind regards,
Customer service team
Live chat
Casey helped me in love chat option in website. Quick responses and all queries answered fully. Thank you.
July 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad Casey was able to assist you quickly and thoroughly via live chat. Providing clear and helpful support is very important to us, and it’s great to hear that your questions were fully answered. If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Customer service team
Great customer service
I had some trouble with my test although Jesse helped me out and was Very kind and great customer service.
July 16, 2025
Unprompted review
Reply from Pethealthathome
Thanks for sharing your experience! We’re happy to hear Jesse was kind and provided great customer service while helping you with your test.
Kind regards,
Customer service team
Shawn was great as soon as I went onto…
Shawn was great as soon as I went onto the chat for customer service help it was effortless and professional he was able to help solve my query in minutes. Can’t wait to receive my result's.
July 15, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re glad Shawn could assist you quickly and professionally. We hope you find your results helpful and look forward to supporting you further if needed.
Kind regards,
Customer service team
Thank you Terry!
I had the wonderful experience of talking to Terry today through the live chat. He was most helpful and answered all of my queries with plentiful information. Thank you Terry!
July 15, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re delighted Terry was able to provide helpful and detailed support for you. If you have any more questions, feel free to reach out to our 24/7 live chat team anytime.
Kind regards,
Customer service team
Helpful, friendly and time effective
Shawn was very polite and quick to deal with my query, helping us to complete the submission form with ease.
July 12, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re pleased Shawn was able to assist you quickly and make the submission process easy. If you need anything else, our live chat team is here 24/7 to help.
Kind regards,
Customer service team
Online chat
Joined the online chat as I had been locked out of my account. Terry was very helpful and quickly resolved my issue. Thank you for your amazing customer care.
July 8, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re glad Terry could assist you promptly and get you back into your account. If you need any further help, remember our 24/7 live chat team is always here for you.
Kind regards,
Customer service team
Dog sensitivity test
Joined the online chat as i was unsure whether to use the brushing method or cutting the fur on my dog sensitivity test. Terry was really helpful, will get my test sent off today! Thank you.
(Had so many recommendations to test my pets when i have asked numerous people).
July 7, 2025
Unprompted review
Reply from Pethealthathome
Thanks so much for your kind words! We’re glad Terry could help clarify the best method for your dog’s sensitivity test. We hope you get your results soon and that they bring you helpful insights.
If you have any more questions, feel free to reach out to our 24/7 live chat team anytime.
Kind regards,
Customer service team
Spoke online to Terry he answered all…
Spoke online to Terry he answered all my questions promptly. Helped my ease my mind with choosing the correct for my staffy
July 7, 2025
Unprompted review
Reply from Pethealthathome
Thanks for sharing your experience! Terry is always happy to help and we’re glad he could put your mind at ease with choosing the right option for your Staffy.
If you need anything else, our 24/7 live chat team is always here for you.
Kind regards,
Customer service team
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