We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
Company replied
Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent customer service today…
Excellent customer service today explaining how to collect short hair dog sample
July 3, 2025
Unprompted review
Help via the chat
I enquired via the chat as I had been waiting for my test to come. I chatted to Kai who was very helpful and assisted me on what I needed to do next.
Really appreciated the time she spent.
July 3, 2025
Unprompted review
Great support from Emily on Live Chat…
Great support from Emily on Live Chat answering my questions and supporting with the postage.
June 28, 2025
Unprompted review
questions about equine tesing
I asked some questions via Facebook about the equine testing and the advisor Terry was really helpful, he answered all my questions promptly and fully. great service
June 27, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re glad to hear that Terry was prompt and thorough in answering all your questions about equine testing. We’ll be sure to pass on your kind words to him!
If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Customer Service Team
Great Experience with Shawn
Shawn was incredibly helpful and answered all of my questions thoroughly. His support was invaluable.
June 22, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re delighted to hear that Shawn provided thorough and invaluable support. We’ll be sure to share your feedback with him.
If you need any further assistance, we’re always here to help.
Best regards,
Customer Service Team
Fabulous on line help from Jordan he…
Fabulous on line help from Jordan he answered my queries very quickly thank you
June 22, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re so pleased to hear that Jordan was able to assist you quickly and clearly. We’ll be sure to pass along your kind words to him!
If you have any more questions, we’re always here to help.
Best regards,
Customer Service Team
I went onto the live chat and Shawn was…
I went onto the live chat and Shawn was very helpful and gave clear instructions on what to do and resolved my problem in less than 5 minutes thank you
June 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your lovely feedback! We’re so glad to hear that Shawn was able to resolve your issue quickly and clearly. It’s great to know you had such a smooth experience with our Live Chat team.
If you need any further help, we’re always here for you!
Best regards,
Customer Service Team
Great live chat experience
I ordered the wrong kit. Shawn was so helpful in fixing this for me seamlessly and quickly. Thanks so much!
June 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re so pleased to hear Shawn was able to sort things out quickly and smoothly for you. We’ll be sure to pass along your thanks!
If you need anything else, we’re always happy to help.
Best regards,
Customer Service Team
I was concerned about my pets sample…
I was concerned about my pets sample not arriving so I reached out. Terry was very helpful and confirmed that they had received my payment and sent a copy of my invoice. The clarification of the procedure was exceptional and I am very grateful for the explanation.
I am now hopeful that i will get a result that will help my dog with his constant Itching and hair loss.
June 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re so glad Terry was able to reassure you and provide clear, helpful information. It’s great to hear the process was clarified for you—we know how important it is when it comes to your pet’s wellbeing.
We truly hope the results offer valuable insights to help your dog find some relief from the itching and hair loss. If you need any further support, we’re always here for you.
Best regards,
Customer Service Team
Terry was quick and professional at…
Terry was quick and professional at answering my question.
June 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad to hear that Terry was quick and professional in helping you. We’ll be sure to pass on your kind words to him!
If you have any other questions, we’re always here to help.
Best regards,
Customer Service Team
Emily was great at helping me and…
Emily was great at helping me and resent the confirmation email from a test I bought back in March, silly me had forgot where I purchased from. Thank you for the help Emily!
June 16, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your lovely review! We’re so glad Emily was able to help and get that confirmation email sorted for you—no worries at all, it happens! We’ll be sure to pass on your thanks to her.
If you need anything else, don’t hesitate to reach out.
Best regards,
Customer Service Team
Very informative and patient with my…
Very informative and patient with my queries.
June 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re so glad to hear you found the support informative and that your questions were handled with patience. We’re always here to help if you need anything else.
Best regards,
Customer Service Team
Very prompt service from Emily
Very prompt service from Emily. Answered the live chat early and resolved my issue quickly.
June 14, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback!
We’re delighted to hear that Emily provided prompt and efficient support on live chat. It’s always great to know when our team makes a positive difference.
We’ll be sure to pass your message along to her!
Best regards,
Customer Service Team
I made an error while ordering
I made an error while ordering and set the delivery address incorrect Jordan was super helpful and got this changed quickly and efficiently.
Thank you Jordan!
June 13, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience!
We’re so glad to hear that Jordan was able to resolve the delivery address issue quickly and efficiently. It’s great to know you felt supported throughout the process.
We’ll be sure to pass along your thanks to Jordan!
Warm regards,
Customer Service Team
Jordan super helpful and quickly…
Jordan super helpful and quickly answered my queries and provided the information I needed. Thanks Jordan
June 8, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you so much for the amazing 5-star review! We’re thrilled to hear that Jordan was so helpful and able to quickly answer your questions and provide everything you needed. It’s always great to know our team is making a positive impact! We’ll be sure to pass along your kind words to Jordan. If you ever need anything else, our 24/7 live chat team and email support are always here for you.
Kind regards,
Customer service team
I hadn't received my confirmation email…
I hadn't received my confirmation email so contacted the company. Spoke to Kat who was very very helpful and put my mind at rest an email was on the way! Thanks Kat!
June 6, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you so much for your kind 5-star review! We’re delighted to hear that Kai was able to reassure you and get everything sorted quickly — we’ll be sure to pass along your thanks! If you ever need anything in the future, our 24/7 live chat team is always here to help, or you can reach us anytime via email. Thanks again for your support!
Kind regards,
Customer service team
Bad costumer service
LATEST UPDATE: At the end I never got a clear answer on how to proceed. A lot of miscommunication. Each Time you reach out for support, a different person tries to help you, resulting in having to provide the same information several times, and with the same response: send an email, which seems they don't even read because never answered my questions, I just got an answer that seems a template for general issue. I simple got very frustrated, wasted my time, and I'll try with a different provider instead.
I mistakenly put the wrong shipping address for my order, but I reached out to them and Jesse helped me sorting it out, in a very fast, efficient and kind way :)
May 29, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re happy to hear Jesse was able to quickly and kindly help with your shipping address. We hope you enjoy your test kit once it arrives! If you need any more assistance, our 24/7 live chat team is always here to help.
Kind regards,
Customer Service Team
Excellent service when things go wrong …
Unfortunately I didn’t register the test for my dog before I sent it. When I contacted the company they persisted until they sorted things out and we got the results from our dogs allergy test. I am very impressed how determined they were to get our results to us!
May 18, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your feedback!
We’re really glad to hear that our team was able to sort everything out for you and ensure you received your dog’s test results. Even when things don’t go quite to plan, we’re committed to making it right — and it’s great to know that came through in your experience.
If you have any further questions or need assistance interpreting the results, our 24/7 support team is always here to help.
Warm regards,
Customer Service Team
Very prompt reply
Shawn was awesome . Very prompt reply. A human apology. A recognition of the issue and a very quick means to solution. Reassuring and kind.
May 14, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re thrilled to hear Shawn provided prompt, understanding, and effective support. We’ll be sure to pass on your appreciation to him. Remember, our 24/7 live chat team is always here to help!
Best regards,
Usman
Pet Health At Home
Shawn helped me out today
Shawn helped me out today. It was so great to get the information quickly from a real person, and he could look me up with no trouble. Excellent to receive a satisfactory response.
May 7, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind review! We’re really glad Shawn was able to assist you quickly and provide the information you needed without any hassle. If you ever need anything else, our 24/7 live chat team is always here to help!
Regards,
Usman
Pet Health At Home
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