We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
Company replied
Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Terry was very helpful and prompt
Terry was very helpful and prompt. There was a company technical problem sending me emails which wasn't Terry's fault, but I got the answers I needed and a pdf attachment in the chat instead of an email so very happy.
May 6, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind words! 😊
We’re really pleased to hear Terry was able to help you promptly and find a quick workaround with the PDF attachment despite the technical hiccup. We appreciate your patience and understanding — and we’re always here if you need further assistance!
Thanks again for your feedback!
Usman
Pet Health At Home
Jordan was very helpful and clarified…
Jordan was very helpful and clarified all I needed to know so quickly and promptly. Was nice not to have to wait around like other messaging services :)
May 5, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your lovely feedback! We’re so pleased to hear that Jordan was able to assist you quickly and clearly. We pride ourselves on fast, helpful support — and it’s great to know we delivered. If you need anything else, our 24/7 live chat team is always here to help!
Regards,
Usman
Pet Health At Home
Quick turnaround service
Shawn was very quick to help me with my query. I didn't expect a response so soon. Thks again.
May 5, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re really glad Shawn was able to assist you quickly — we’ll be sure to share your feedback with him. If you have any other questions or need further support, feel free to get in touch with our 24/7 live chat team anytime.
Regards,
Usman
Pet Health At Home
Terry was very helpful and polite
Terry was very helpful and polite. Thank you for your service.
May 2, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your lovely feedback! 😊
We’re so glad to hear that Terry was helpful and polite — we’ll be sure to pass along your kind words. If you need anything else, don’t hesitate to reach out!
Regards,
Usman
Pet Health At Home
Emily was very prompt on making me…
Emily was very prompt on making me understand how to take steps on completing the steps for my application. She helped me enormously as I am a first time customer. Emily was very easy to understand & made the process a lot smoother than I anticipated.
Thank you Emily
April 30, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind review! We’re so pleased to hear that Emily was able to guide you through the process clearly and make things easier as a first-time customer. We’ll be sure to pass along your lovely feedback to her!
If you ever need further assistance, our 24/7 live chat team is always here to help.
Best regards,
Usman
Pet Health At Home
I couldn’t locate my order details and…
I couldn’t locate my order details and Angel has assisted with my request promptly
April 29, 2025
Unprompted review
Reply from Pethealthathome
Thank you for the great review! We’re so glad Angel was able to assist you promptly and help locate your order details. We’ll be sure to pass along your kind feedback!
If you ever need anything else, our 24/7 live chat team is always here to help.
Best regards,
Usman
Pet Health At Home
Emily was fantastic today!
Emily was fantastic today. As a possible Partner I just needed the basics talked though in greater detail to gain a better understanding of the Test My Pets process. Cheerful and well delivered, I appreciated her efforts and kind manner. Well done.
April 29, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind words! We’re delighted to hear that Emily provided you with such a clear, detailed, and cheerful explanation of the Test My Pets process. We’re especially glad she could support you as a potential partner — we truly value your interest.
If you have any further questions or need additional info, please don’t hesitate to reach out to our 24/7 live chat team. We’re here whenever you need us.
Best regards,
Usman
Pet Health At Home
Submitting a form and sending off
I forgot I have already submitted a form, so I contacted the chat feature where Emily kindly explained I do not have to submit it, only print it and she conveniently sent me the link to the form. Now only have to print it and send the sample with it.
It was quick and efficient. Recommend to all pet owners!
April 27, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you for the fantastic review! We’re so glad Emily was able to assist you quickly and clearly — and that she helped make the process easier by sending you the form directly. It’s great to hear everything is now ready to go!
We really appreciate your recommendation to other pet owners. If you ever need help again, our 24/7 live chat team is always here to support you.
Best regards,
Usman
Pet Health At Home
Angel was a fantastic help with my…
Angel was a fantastic help with my inquiry, answered all my questions.
April 27, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for the great review! We’re thrilled to hear that Angel was such a fantastic help and able to answer all your questions. We’ll be sure to pass along your kind words!
If you ever need further assistance, our 24/7 live chat team is always here for you.
Best regards,
Usman
Pet Health At Home
Helpful
Casey helped me out when my money was taken before I had confirmation and settled my nerves
April 26, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad to hear that Casey was able to assist you and help ease your concerns — that’s exactly the kind of support we aim to provide.
If there’s anything more we can do to improve your experience, please don’t hesitate to reach out to our 24/7 live chat team — we’re always here to help.
Best regards,
Usman
Pet Health At Home
EMILY was a great help with my inquiry
EMILY was a great help with my inquiry. very efficient and sorted my problem quickly. Answered all my questions
April 22, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re so happy to hear that Emily was able to assist you efficiently and thoroughly. We’ll be sure to pass your feedback on to her — it’s always great to hear when our team makes a difference.
Best regards,
Usman
Pet Health At Home
Quick and effecient service in regards…
Quick and effecient service in regards to an inquiry I made. Jordan's help was very much apperciated.
April 14, 2025
Unprompted review
Reply from Pethealthathome
Thank you for the great feedback! We’re so pleased to hear that Jordan provided quick and efficient support. Your appreciation means a lot, and we’re always here if you need anything else.
Best regards,
Usman
Pet Health At Home
Reply from Pethealthathome
Thanks so much for your kind words! We’re glad to hear Jordan was able to help you out. If you have any more questions, feel free to reach out to our 24/7 live chat team anytime.
Best regards,
Usman
Pet Health At Home
Angel was such great help
Angel was such great help. Thank you. I look forward to getting our test underway
April 15, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re so happy to hear that Angel was able to help you, and we’re excited for you to get your test underway. 😊
If you have any further questions or need assistance, feel free to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
I made contact today with Kai and she…
I made contact today with Kai and she helped me understand more about the postage side of things
Thank you Kai 😊
April 12, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re so glad to hear that Kai was able to help you understand more about the postage process. I’ll be sure to pass along your thanks to her! 😊
If you need any further assistance, feel free to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
Reply from Pethealthathome
Thank you for your feedback! We’re so glad to hear that you found the responses informative and prompt. If you have any further questions, feel free to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
Cameron…live chat
Cameron on the live chat was brilliant, sorted my issues quickly and completely. Thanks ☺️
April 8, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re so glad to hear that Cameron was able to sort out your issues quickly and completely. I’ll be sure to pass along your thanks to him! 😊
If you need any further assistance, feel free to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
Used the chat line with Casey
Used the chat line with Casey, very informative and helpful quick replies.
April 8, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your great feedback! We’re so glad to hear that Casey was informative and helpful, and that you received quick replies. I’ll be sure to pass along your kind words to her!
If you need any further assistance, don’t hesitate to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
Dealt with Casey and she was quick
Dealt with Casey and she was quick, friendly and efficient. She answered and fixed all my queries
Thank you
April 8, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re so glad to hear that Casey was quick, friendly, and efficient in addressing all your queries. I’ll be sure to pass along your thanks to her!
If you need any further assistance, don’t hesitate to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
Great Service
I made contact with Jordan via Chat this morning (AEST) to chase up my dog's results. Jordan was polite and quick with their response - results were sent to my email within a few minutes!
April 7, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re so pleased to hear that Jordan was able to assist you quickly and that your dog’s results were sent over promptly. I’ll be sure to pass along your kind words to Jordan!
If you need anything further, feel free to reach out—we’re always here to help.
Best regards,
Usman
Pet Health At Home
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