We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
Company replied
Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Supporting Pet Wellness
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his wellness. I am still learning, and I really appreciate the support and guidance that Pet Health At Home team provides while I follow up with trying something new for my sweet cocker spaniel Love :)
September 16, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind words! We’re thrilled to hear that our team could provide helpful and prompt guidance as you explore bioresonance testing for your cocker spaniel. It’s wonderful to know our support makes the process easier while you try something new for your furry friend’s wellness.
Kind regards,
Customer service team
Cameron was really helpful and helped…
Cameron was really helpful and helped with my query within minutes. Very time efficient.
September 15, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your review! We’re glad to hear that Cameron was able to assist you so quickly and efficiently.
Kind regards,
Customer service team
I had the pleasure of speaking with KAI…
I had the pleasure of speaking with KAI — they were extremely prompt and immediately gave me exactly what I needed, which helped me a great deal. Few people are that attentive; I’m very grateful.
September 12, 2025
Unprompted review
Reply from Pethealthathome
Hi Denisa,
Thank you for sharing your experience. We’re so pleased to hear that Kai was able to provide you with exactly what you needed so promptly and attentively. It’s wonderful to know their support made such a positive difference for you, and we’ll be sure to pass along your kind words.
Customer Service Team,
Pet Health At Home.
Cameron was very helpful
Cameron was very helpful. After waiting for my results I’ve contacted through a chat and got my results in minutes
September 12, 2025
Unprompted review
Reply from Pethealthathome
Hi Kasia,
Thank you for your feedback. We’re delighted to hear that Cameron was able to assist you through chat and ensure you received your results so quickly. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Pet Health At Home.
Emily was very helpful and…
Emily was very helpful and friendly,explained everything very clearly
September 12, 2025
Unprompted review
Reply from Pethealthathome
Hi Mrs Turner,
Thank you for your feedback. We’re so pleased to hear that Emily was both helpful and friendly, and that she explained everything clearly for you. We’ll be sure to share your kind words with her.
Customer Service Team,
Pet Health At Home.
Cameron was really helpful ! thank You
Cameron was really helpful in chat today, great company, great people and experience today, highly recommend it !
September 10, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you for your kind words. We’re delighted to hear that Cameron was able to assist you and that you had such a positive experience with our service. We truly appreciate your recommendation and will be sure to pass along your feedback to him.
Customer Service Team,
Pet Health At Home.
Lost in mail
Sent off the sample in July and by early September hadn’t heard anything. Used the chat function and spoke to Shawn who explained that the sample hadn’t been received and was likely lost in the mail. He helped with resending the form so I could take another sample and send it off again. Quick response and very helpful.
September 9, 2025
Unprompted review
Reply from Pethealthathome
Hi Emily,
Thank you for sharing your experience. We’re sorry to hear that your original sample was likely lost in the mail, but we’re pleased that Shawn was able to assist you quickly by providing a new form and guiding you through resubmitting another sample. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Shawn was a very nice lad who helped me…
Shawn was a very nice lad who helped me understand what to do with sending the samples over lovely lad x
September 6, 2025
Unprompted review
Reply from Pethealthathome
Hi Bethany,
Thank you for your feedback. We’re delighted to hear that Shawn was able to clearly explain the sample submission process and provide such friendly support. We’ll be sure to share your kind words with him.
Best regards,
Customer Service Team,
Great live chat
Used the live chat service as I have lost my email with results from intolerance test for my Dog. I spoke to Shawn, he was extremely helpful and dealt with my query within minutes. Very satisfied
September 6, 2025
Unprompted review
Reply from Pethealthathome
Hi Laura,
Thank you for your feedback. We’re so pleased to hear that Shawn was able to quickly help you recover your dog’s results and resolve your query within minutes. It’s wonderful to know you were so satisfied with the service provided. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Pet Health At Home
Waiting times
We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiving the sample and when we will receive the results. It was a fast easy process.
September 4, 2025
Unprompted review
Reply from Pethealthathome
Hi Jodie,
Thank you for sharing your experience. We’re glad to hear that Shawn was able to reassure you and provide clear information about the sample processing and results timeline. It’s wonderful to know that the overall process felt fast and easy for you. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Terry was very helpful & reassuring…
Terry was very helpful & reassuring when querying if the lab had received my sample
September 2, 2025
Unprompted review
Reply from Pethealthathome
Hi Annalise,
Thank you for your feedback. We’re delighted to hear that Terry was able to provide helpful and reassuring support when you queried about your sample. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Great customer service
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick response, friendly and informative, couldn’t have been more helpful. Great customer service, thank you Shawn!
September 1, 2025
Unprompted review
Reply from Pethealthathome
Hi Hannah,
Thank you for sharing your experience. We’re glad that Shawn was able to quickly clarify the process for you and provide such friendly and informative support. It’s great to know he was able to put your mind at ease and resolve the issue so smoothly. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Pet Health at Home.
Jordan was very fast and efficient with…
Jordan was very fast and efficient with helping with providing the submission forms I had completed - I didn't want to get the results for my dogs mixed up.
August 29, 2025
Unprompted review
Reply from Pethealthathome
Hi Natasha,
Thank you for your feedback. We’re so pleased to hear that Jordan was able to assist you quickly and efficiently with your submission forms and ensure everything was kept clear for your dogs’ results. We’ll be sure to share your kind words with him.
Customer Service Team,
Pet Health At Home.
Very quick to reply
Very quick to reply. Sent sample out Friday but not heard anything. Can take up to 5-10 working days. Still waiting on results hence 4 star.
August 29, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your review. Please watch out for the confirmation email once your sample has been received at our testing facility, as results are typically sent within 1–2 days of arrival. If you are still waiting beyond this, please reach out to our 24/7 live chat team via our homepage and we’ll be happy to check on the progress for you.
Kind regards,
Customer service team
I ordered my pet allergy tests but was…
I ordered my pet allergy tests but was a bit unclear about next steps, even after reading instructions- I reached out and Jordan explained exactly how to do the test and send it off correctly- so hoping I get some answers for my poor girls- 10 years of terrible allergies..
August 29, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re glad to hear that Jordan was able to clearly explain the next steps and guide you through completing your pet’s allergy test. We hope the results provide the answers you’re looking for and help your dog feel better.
Kind regards,
Customer service team
Thank you Jordan for your assistance
Thank you Jordan for your assistance. Retrieving my dogs results and sending them to me. Really quick and got me what I needed for the vets tomorrow. Plus helping on a bank holiday too. Thanks again.
August 25, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re delighted to hear that Jordan was able to quickly retrieve and send your dog’s results, even on a bank holiday, and that it helped you prepare for your vet visit. We’ll be sure to pass on your thanks!
Kind regards,
Customer service team
Very helpful
I really want to know whats wrong with my old dog. I had a few questions I spoke to casey and they were so polite friendly and very helpful.
I also spoke to Jesse and very helpful. Always recommended
August 22, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re glad to hear that Casey was polite, friendly, and very helpful in answering your questions about your dog. It’s great to know our team could provide the support you needed.
Kind regards,
Customer service team
Great service
I got my results fast which was great as really wanted to know what was not good for my dog. I then went on to chat with Cameron to get the list of everything tested so I could see what he was ok with. Cameron was super quick to respond and really helpful, great customer service, thank you ☺️
August 17, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re delighted to hear that you received your dog’s results quickly and that Cameron was able to provide the full list of items promptly. It’s great to know you had a positive experience with our customer service.
Kind regards,
Customer service team
Angel had a lovely energy and character…
Angel had a lovely energy and character about ber when helping me with my query. Very much appreciated!! Thank you!
August 13, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re delighted to hear that Angel’s friendly and positive approach made your experience enjoyable while assisting with your query. We’ll be sure to pass on your kind words!
Kind regards,
Customer service team
Very efficient service
Angel was very helpful when I had lost my dogs intolerance results. She quickly found them and resent them. Thank you Angel
August 13, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback. We’re glad to hear that Angel was able to quickly locate your dog’s intolerance results and resend them. It’s wonderful to know she provided prompt and helpful support.
Kind regards,
Customer service team
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