We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
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Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cameron was very helpful and…
Cameron was very helpful and informative with his help and explained fully what i needed to do
January 14, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind feedback! I’m thrilled to hear that Cameron was helpful and provided you with clear, detailed guidance on what you needed to do. We’re lucky to have team members like him who are dedicated to ensuring our customers receive the best support.
If you ever have any further questions or need assistance, please don’t hesitate to reach out—our 24/7 live chat team is always here to help!
Best regards,
Usman
Pet Health At Home
Knowledgeable and fast customer service
Had a brief chat with Avery with questions in providing samples for our dog. I was amazed that someone answered so quickly, after hours, and that he had the answers I needed immediately. I now feel clear about the service, and Avery was lovely to deal with. I look forward to receiving our report to solve some allergy mysteries with dog!
January 13, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your feedback! We’re thrilled to hear that Avery was able to assist you so quickly and provided the answers you needed. It’s great to know you had a positive experience even after hours, and that you now feel clear about the service.
We’ll be sure to pass on your kind words to Avery. We look forward to helping you and your dog with the report, and we’re excited to assist you in solving those allergy mysteries!
Thanks again for choosing our service!
Usman
Pet Health At Home
Terry was incredible
Terry was incredible. Customer service was amazing! Will recommend this company!
January 12, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind words! We’re thrilled to hear that Terry provided incredible service and made your experience so positive. It’s fantastic to know you had such a great interaction with our customer service.
We truly appreciate your recommendation and will make sure to pass on your appreciation to Terry. If you ever need assistance in the future, don’t hesitate to reach out.
Thanks again for choosing our service!
Usman
Pet Health At Home
Casey was great
Casey was great. My enquiry was dealt with immediately. Thank you.
January 12, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re glad to hear that Casey was able to assist you so efficiently and deal with your enquiry immediately.
We’ll be sure to pass on your appreciation to Casey. If you need anything else in the future, feel free to reach out.
Thanks again for choosing our service!
Usman
Pet Health At Home
Helpful and responsive…
I spoke with Terry who was extremely helpful. I was missing a form which T was able to send me a link for very quickly.
January 9, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your feedback! We’re glad to hear that Terry was able to assist you so efficiently and provide the link you needed quickly. It’s great to know you had a positive experience with our customer service.
We’ll be sure to pass on your kind words to Terry. If you need any further assistance in the future, feel free to reach out.
Thanks again for choosing our service!
Usman
Pet Health At Home
COMPLETE WASTE OF TIME
COMPLETE WASTE OF TIME, report come back dog is allergic to everything? no support in getting help understanding report sent to me, time and money wasted
i reached out for help in understanding the report and got no help at all, so not really helpful in replying after my review, like i said a complete waste of time, and i urge other people not to waste there money like i did.
i emailed asking for help, can't see an email back to me?
December 9, 2024
Unprompted review
Reply from Pethealthathome
We’re sorry to hear you’re dissatisfied with your experience. Our aim is to provide clear and helpful insights to support you and your pet. We understand the results may feel overwhelming at first, and we want to help you navigate the report.
Please reach out to our 24/7 live chat team via our website. They’ll be more than happy to assist you in understanding the report and provide additional guidance where needed. Your feedback is important to us, and we’re here to ensure you get the best support possible.
Update: Thank you for your feedback. We understand your frustration and are sorry to hear you feel this way. However, we did respond to your email on 18/12/2024 at 08:04:42, where we provided tips about the foods you highlighted to help you better understand your report. Unfortunately, we didn’t receive a reply from you following that message.
We are always here to assist you further. Please reach out to our 24/7 live chat team via our website, and they will gladly revisit your query and provide any additional support you may need. Your satisfaction is important to us, and we’d like to resolve this for you.
Best regards,
Usman
Pet Health At Home
Emily was really helpful
Emily was really helpful. She was quick, articulate and gave me the answers I needed. Thank you.
January 8, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re glad to hear that Emily was helpful and was able to assist you quickly and clearly. It’s great to know you received the answers you needed.
We’ll be sure to pass on your appreciation to Emily. If you need anything else in the future, feel free to reach out.
Thanks again for choosing our service!
Usman
Pet Health At Home
Missing document
Needed assistance with an order that had not gone through properly. Contacted customer service and got "Jesse" who was so helpful and solved my problem in an instant. This is not my usual experience with this sort of thing and I was delighted with the service I received.
January 8, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re thrilled to hear that Jesse was able to assist you so efficiently and solve your issue instantly. It’s great to know that you had a positive experience, as we always strive to provide quick and helpful support.
We’ll be sure to pass on your appreciation to Jesse. If you need anything else or have further questions, feel free to reach out anytime.
Thanks again for choosing our service!
Usman
Pet Health At Home
Thanks Jesse for the prompt and…
Thanks Jesse for the prompt and friendly service letting me know how to get another copy of an email I had lost with our dogs results. Fabulous service!!
January 6, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re thrilled to hear that Jesse was able to assist you promptly and with a friendly touch. It’s great to know you had a positive experience with getting the information you needed.
If you ever need any further assistance, don’t hesitate to reach out to our 24/7 livechat team!
Best regards,
Usman
Pet Health At Home
Thank you Angel for helping me via Test…
Thank you Angel for helping me via Test My Pet live chat. The service was very quick and easy to use.
January 6, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your wonderful feedback! We’re so glad to hear that Angel was able to assist you quickly and effectively. We strive to make the process as smooth and easy as possible, and it’s great to know you had such a positive experience.
If you have any more questions or need further assistance, don’t hesitate to reach out to our 24/7 livechat team!
Best regards,
Usman
Pet Health At Home
Outstanding customer service support from TestMyPets
Thank you Jesse! for your outstanding support and friendly communication in ‘Live Chat’ with correcting an error due to a special character on my 🐾”TestMyPets” Dog Plus Test paperwork.
You identified my concern with the patience of a Saint then corrected it without delay, additionally sending me the updated form to print. This is customer service that I consider ’above and beyond’.
You are an asset to your Team and a benefit of “TestMyPets” and the important service they provide to the care of our beloved Animals.
Thank you again Jesse from me and my Pack ♥️🐕
January 5, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind words! We’re so happy to hear that Jesse was able to assist you and resolve your concern so quickly. It’s great to know that you had such a positive experience with our customer service! We truly value the care and attention you give to your beloved pets, and we are glad to have been part of that journey.
If you ever need any further assistance, feel free to contact our 24/7 livechat team.
Wishing you and your pack all the best! 🐾♥️
Best regards,
Usman
Pet Health At Home
Easy to navigate
Easy to navigate. Terry explained everything in an easy way that I feel should make sense to everyone.
January 2, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your great feedback! We’re thrilled to hear that Terry was able to explain everything in a clear and simple way. If you need any more assistance, feel free to reach out to our 24/7 livechat team anytime.
Best regards,
Usman
Pet Health At Home
Thank you Terry for your amazing help
Thank you Terry for your amazing help! You made the whole process so easy and straightforward!
Now we just have to wait for results 🤞🏻
January 2, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re so glad Terry could make the process easier for you. We’re excited for you to receive your results soon! If you have any further questions or need assistance in the meantime, don’t hesitate to contact our 24/7 livechat team.
Best regards,
Usman
Pet Health At Home
I was wondering where my test was but…
I was wondering where my test was but didn’t realize I have ordered the digital one, Terry explained that I need to send my sample in , I don’t have a printer so she explained what to write thank you
January 1, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! We’re glad Terry could assist you in clarifying the process. If you need any further help with your test or sample, please don’t hesitate to reach out. You can contact our 24/7 livechat team for any additional assistance. We’re here to help!
Best regards,
Usman
Pet Health At Home
Great service
Just found this service today and very excited about it, also that there was a live agent (Casey) to talk to me on a Sunday. Very happy, thanks Casey.
December 29, 2024
Unprompted review
Reply from Pethealthathome
Thank you for your kind feedback! We’re thrilled to hear that you’re excited about our service, and we’re glad Casey was able to assist you on a Sunday. If you have any further questions, feel free to reach out anytime!
Best regards,
Usman
Pet Health At Home
Cat plus sensitivity test.
I ordered cat plus sensitive test but unfortunately I don't have a printer to print out the form. I spoke to Emily in live chat and she sorted out my query immediately.
Thank you Emily.
December 28, 2024
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re happy to hear that Emily was able to assist you promptly and resolve your query. If you ever need further support, don’t hesitate to reach out to our team again.
Best regards,
Usman
Pet Health At Home
Reply from Pethealthathome
Thank you for your kind words! We’re so glad that Kai was able to assist you effectively and with kindness. If you have any further questions or need more support, feel free to reach out to us anytime.
Best regards,
Usman
Pet Health At Home
Easy to do order with Jesse Help
I put 4 stars because i have not yet received the résultats of my analysis.
I process to do the order and to understand all of the process is not very easy but don’t hesitate to use the chat. I spoke with Jesse, and i guided me very well. So thank you so much.
December 15, 2024
Unprompted review
Reply from Pethealthathome
Hi Elodie,
Thank you for your feedback! I’m glad to hear that Jesse was able to guide you through the process and provide helpful support. I’m sorry to hear that the ordering and process weren’t as straightforward as expected. We’ll take your input into account to make things clearer in the future. If you have any more questions or need further assistance, don’t hesitate to reach out—we’re here to help!
Many Thanks
Brian
Pet Health At Home.
Kai fab service
Fab service, spoke to Kai who was very helpful and guided me through sorting access to me account and how to navigate the test. Great customer service
December 14, 2024
Unprompted review
Reply from Pethealthathome
Hello Sharon,
Thank you for your kind words! I’m thrilled to hear that Kai provided such helpful guidance and excellent customer service. It’s great to know your account access and test navigation were sorted smoothly. If you need any more assistance, feel free to reach out—we’re always here to help!
Many Thanks
Brian
Pet Health At Home.
Just been over to order a test and I…
Just been over to order a test and I spoke to someone called Elliot and he was so helpfully in helping me pick what would be best for my dog and I’ve ordered one so can’t wait for it to come thank you so much Elliot
December 14, 2024
Unprompted review
Reply from Pethealthathome
Hello Anna,
Thank you for sharing your experience! I’m so glad to hear that Elliot was helpful in guiding you to choose the best test for your dog. It’s exciting that you’ve placed your order, and we hope it provides valuable insights for your furry friend. If you have any questions in the meantime, don’t hesitate to reach out—we’re here to help.
Many Thanks
Brian
Pet Health At Home.
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