We was worried as it was saying they was still waiting for our sample after a week and Shawn reassured us it can take longer than we waited and he provided us with the correct waiting times for receiv... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Was getting worried as hadn’t received anything in the post, contacted ‘test my pets uk’ on Facebook. Turns out the form is digital so I had messed up! Shawn was the one who help me, really quick resp... See more
Company replied
I made an error in submitting my form so the email couldn't be sent to me. I tried to correct the mistake and resubmit it, I got a message sayingthe code was already used. I had to use the chat window... See more
Company replied
Great follow through and dedication to guiding pet parents with bio resonance testing :) The team is helpful, prompt and kind. The test is something I wanted to try as a compliment biomarker for his w... See more
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Company details
About Pethealthathome
Written by the company
Expert food and environmental sensitivity testing for pets.
Test My Pets sensitivity tests are designed to help you understand your animal’s reactions to everyday items that it could come into contact with.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal’s sample and send results directly to your email for your peace of mind.
Our values and our mission
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Since 2016 we have been working with testing facilities to provide our clients and their animals with help and support on their journey to better health. We provide tests from both complementation and alternative medicines (CAMs) and scientifically supported products from trusted brands.
Why us?
We’re so proud of our test, service and team that if you don’t receive the improvement in your pet’s life or the customer journey that our other clients receive, you can claim your money back within 60 days!
We’re the only providers in the market to have a customer service team working 24 hours a day 365 days per week to answer your queries so that you can take confidence in receiving support throughout your animal’s wellness journey.
If you’re not happy, we’re not happy.
Contact info
United Kingdom
- pethealthathome.com
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to log into "chat" to help me…
I had to log into "chat" to help me navigate ( my error here). Terry was assigned to me and got me in the right direction! Quick simple easy then!!
Thank you Terry for taking the time to help me!!
March 6, 2025
Unprompted review
Reply from Pethealthathome
Hi Joanne,
Thank you for your kind words! We’re so glad Terry was able to assist you and guide you in the right direction. We strive to make the process as simple and smooth as possible, and it’s great to hear that Terry made it easier for you.
If you ever need further assistance, feel free to reach out anytime. We’re here to help!
Best regards,
Usman
Pet Health At Home
Live chat with Terry
Live chat with Terry, as hadn't received my results after 5 working days. Terry sent my report over instantly. Great help and very quick.
March 6, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! We’re so glad to hear that Terry was able to assist you quickly and provide your report instantly. We strive to offer prompt and helpful support, and it’s great to know Terry met your expectations.
If you need any further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
Usman
Pet Health At Home
spoke to casey got my answer straight…
spoke to casey got my answer straight away on live chat
March 3, 2025
Unprompted review
Reply from Pethealthathome
Hi Lisa,
Thank you for your feedback! We’re glad to hear that Casey was able to assist you quickly and efficiently on live chat. If you need anything else, feel free to reach out! 😊
Usman
Pet Health At Home
Upgrading my package
I spoken to Kia who was really helpful with getting my test upgraded to include the hair sample kit to my package. Very kind and quick responses did not wait long at all to get an answer.
March 1, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re so glad to hear that Kia was able to help with upgrading your test and provide quick and helpful responses. We truly appreciate your kind words and are happy you had a smooth experience. If you need anything else, don’t hesitate to reach out! 😊
Usman
Pet Health At Home
Used the live chat, easy and helpful
Used the live chat and spoke with Kai who was extremely helpful in changing a purchased test into my other dogs names as I sadly lost my dog who I wanted testing before I sent it. Kai was empathetic, quick and helpful. Thank you Kai for the great experience 😊
March 1, 2025
Unprompted review
Reply from Pethealthathome
Hi Ruth,
Thank you so much for your wonderful feedback! We’re so sorry to hear about the loss of your dog, but we’re glad that Kai was able to assist you during this time. We really appreciate your kind words and are happy to know that your experience was a positive one. If you need any further assistance, don’t hesitate to reach out.
Thank you again for choosing us! 😊
Usman
Pet Health At Home
Donna was very helpful helped me with…
Donna was very helpful helped me with what I needed to know
February 26, 2025
Unprompted review
Reply from Pethealthathome
Hi Emma,
Thank you for your kind feedback! We’re so glad Donna could assist you and provide the information you needed. If you have any other questions, feel free to reach out anytime!
Kind Regards,
Usman
Pet Health At Home
Confusion from the agent
I called and spoke to Jordon today to query if I needed a postage stamp on my sample as I paid extra for the sample collection pack. Her first response after checking was that I had done it correctly and a pre paid envelope was supplied which I used (but was unsure if I had forgotten to put postage on) The sample was sent off two weeks ago and the lab still hasn't received this, hence me querying if I should have put postage on.
Further on the chat I just wanted to clarify again if I defintely didn't need a stamp and she then proceeded to say yes I did need to put a stamp on. When questioned what she had previously told me she apologised. I just hope that I receive my results soon and that the information she has provided to me is correct. I will wait until Friday and check my online account again to see if this has been received.
February 25, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your feedback, and we sincerely apologise for the confusion you experienced. We understand how important it is to have clear and accurate information, especially when sending your sample. We’re grateful that you brought this to our attention.
We’ll review the details of your conversation with Jordon to ensure that the information provided was clear and accurate moving forward. In the meantime, we appreciate your patience as you wait for your results.
Thank you again for your feedback, and we hope to have everything sorted for you soon.
Kind Regards,
Usman
Pet Health At Home
good online support
Not got the results yet but had a website query and Jessie was really helpful.
February 20, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your review! We’re glad Jessie was able to help with your website query. Your results should be on the way soon. If you have any other questions in the meantime, feel free to reach out to our 24/7 livechat team for further assistance! 😊
Kind Regards,
Usman
Pet Health At Home
I followed up a test to see if the results were ready
I followed up a test to see if the results were available yet and Shawn was very helpful. The results had been emailed earlier but appear to have disappeared in cyberspace. Shawn resent them for me.
February 20, 2025
Unprompted review
Reply from Pethealthathome
Hi Barry,
Thank you for sharing your experience! We’re glad to hear that Shawn was able to assist you and get the results to you. Technology can be unpredictable sometimes, but we’re always here to help when things don’t go as planned. If you need anything else, don’t hesitate to reach out! 😊
Kind Regards,
Usman
Pet Health At Home
Postage enquiry
I had made an order for two tests and need to get some advice on the postage process, I used the live chat and Casey was fantastic, answered quickly and got the information I needed. Thanks Casey
February 19, 2025
Unprompted review
Reply from Pethealthathome
Thank you for sharing your experience! We’re so glad to hear that Casey was able to help you quickly and provide the information you needed. If you have any more questions or need assistance in the future, feel free to reach out to our 24/7 live chat team. We’re always here to help! 😊
Kind Regards,
Pet Health At Home
Live Chat so helpful!
I recently purchased a test and had a query, so entered a Live Chat with Terry. Terry was fantastic in providing me with the necessary information very efficiently and in a lovely friendly manner. Super satisfied customer :)
February 19, 2025
Unprompted review
Reply from Pethealthathome
Thank you so much for your kind words! 😊 We’re thrilled to hear that Terry was able to assist you efficiently and with a friendly touch. If you have any more questions or need further assistance, don’t hesitate to reach out to our 24/7 live chat team anytime! 🌟 We’re always here to help!
Kind Regards,
Pet Health At Home
Terry was very helpful and pleasant to…
Terry was very helpful and pleasant to deal with. He was able to provide me with the needed information.
February 16, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your lovely feedback! 😊 We’re glad to hear that Terry was helpful and pleasant to deal with. If you ever need further assistance, our 24/7 live chat team is always here to help!
Kind Regards,
Pet Health At Home
Terry was most helpful in answering my…
Terry was most helpful in answering my question quickly and clearly
February 17, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you for your kind words! 😊 We’re glad Terry could assist you quickly and clearly. If you ever need further support, our 24/7 live chat is always available!
Kind Regards,
Pet Health At Home
Very helpful via live chat
February 15, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your feedback! 😊 We’re glad our live chat team could assist you. If you ever need further support, our 24/7 live chat is always available to help
Kind Regards,
Pet Health At Home
Great customer service experience with Casey!
I recently purchased a test and had a question regarding the postage, I used the live chat deature and spoke with Casey. She was very helpful and my query was answered quickly. Definitely recommend their services
February 15, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you for your wonderful feedback! 😊 We’re glad Casey was able to assist you quickly and efficiently. If you ever have more questions, feel free to reach out—our 24/7 live chat team is always happy to help!
Kind Regards,
Pet Health At Home
Excellent service from Jessey
Excellent service from Jessey! Many thanks.
February 14, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your kind words! 😊 We’re thrilled to hear that Jesse provided excellent service. If you ever need any more assistance, our team is always here to help!
Kind Regards,
Pet Health At Home
very helpful
February 13, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you for your kind words! 😊 We’re happy to hear that Casey was very helpful. If you ever need anything else, our 24/7 live chat team is always available to assist you!
Kind Regards,
Pet Health At Home
I contacted customer help via chat
I contacted customer help via chat. Casey responded quickly and answered my questions.
Thank you!
February 12, 2025
Unprompted review
Reply from Pethealthathome
Hi,
Thank you for your 5-star review! 😊 We’re so glad Casey was able to assist you quickly and answer your questions. If you ever need further support, our 24/7 live chat team is always here to help!
Kind Regards,
Pet Health At Home
Reply from Pethealthathome
Hi,
Thank you for your 5-star review! ❤️ We’re so glad Terry was able to provide really good online help. If you ever need further assistance, our 24/7 live chat team is always here for you!
Kind Regards,
Pet Health At Home
Very helpful!
Jesse was very helpful and helped me find an answer for my question.
February 9, 2025
Unprompted review
Reply from Pethealthathome
Thank you for your 5-star review! 🌟 We’re glad to hear that Jesse was able to assist you and help you find the answer you needed. If you ever need further support, our 24/7 live chat team is always available to help! 😊
Kind Regards,
Pet Health At Home
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