Pet Ninja 

WARNING! Do not order from this vendor. Poor or non-existent customer service. Products are usually defective and cheap. Despite several attempts to contact them and request a refund or replacement, they have failed to reply.

I ordered a pillow back in November and it was supposed to arrive before Christmas. I know sometimes shipping delays happen, so I wasn't terribly upset - that was until I opened the package. Pillow was printed on cheap material and looked like a 2nd grader put it together. There was barely enough stuffing in it to call it a pillow. It was supposed to be printed on two sides and it was not. I used paypal to pay for it, so I went through their dispute system. Basically, after sending emails and pictures, they wanted to credit me back $3 for the difference in the one-sided printing plus a few extra $. After sending them the info they wanted, I had to escalate the paypal claim to get them to respond again. After way too many emails and too much time, I got a $20.99 refund on a $48.99 piece of crap. The day I got my refund, the pillow went in the trash. Do NOT do business with this company...but if you're going to, pay for it with a method that allows you to dispute the charges because I guarantee you'll need it.

I ordered a pet pillow made and I sent a clear, bright picture of the dog. I received a pillow that is so dark in color that you can't even tell what the picture is. I asked for a replacement or a refund. They offered me $12.99 to settle the matter. I refused since I paid $29.99. Next, they said they would refund my money ($29.99) if I returned the pillow. It would cost me a minimum of $64.00 to return the pillow, so I can't do that. l've just lost my $29.99. I discourage anyone from using this company.

Terrible. My package was never delivered and immediately shipped back to Pet Ninja. They have no customer service number and just keep sending me an automated email reply saying “contact your carrier to pick up the “package”, which isn’t an option since the package was shipped back. I just wanted them to reship the package I paid for or send me a new one. No one helped.

Recieved my pillow today & I absolutely love it. It is a lovely keepsake of my Toby dog who went to rainbow bridge nearly 2 years ago. I would highly recommend them.

Dreadful customer service. Ordered 2 pillows - received one (late) and eventually another (a month later...even more late). So that was 2 christmas presents delivered late. Expensive cost, for poor quality and terrible delivery times. No replies to multiple emails either chasing up. Wouldn't recommend or use again.

Ordered a Pet Car Seat Cover on a Saturday.. it arrived at my place in Regional Australia on the next Wednesday. Great quality item and I got free seat belt clips too. Was a little worried because of the reviews but very happy with my items and service.

If I could give it zero I would. Ordered never received my order or a reply to my many emails. Ended up claiming through paypal. Pet Ninja have also blocked me from commenting on their facebook page. Completely dishonest company.

I ordered 6 pillows on November 26th with our dog on them as he is very unwell, they were for Christmas Gifts also, no sign of them at all except a tracking number that went to Germany instead of New Zealand then returned to China. I have now received a new tracking email
with the old tracking number saying it is in China as of Dec 6th. If I go to my account the DHL tracking number showing there takes me to TNT and that tracking number is for the UK. I thought I was ordering from the USA still no pillows to New Zealand have just emailed however after reading these reviews guessing I won't receive a response.

Buyer Beware. Horrible product and horrible service.

I ordered two pillows and only received one... no response from customer service. Not reliable... don’t order!!! UPDATE: I moved my rating from 1 to 3. My second pillow arrived today. They both turned out awesome and perfect but they took forever and the communication was poor from the company. Not sure why both pillows were not sent together and it took forever to receive.

I placed my order 3 months ago. STILL NOTHING.
Here is the phone number (China phone number), payment inquiry email of the company. Please call them if you want a refund. It is the only way to get your money back.
Phone no: +86 57410838
paypal @ ist-media.com
45 Park Ln S Apt507/
Jersey City /NJ/ 07310

I ordered a picture of my dog on a pillow... they sent my some rat... it’s was a gift for my sister....... I’ve sent them 7 emails about the issues and NO reply

DO NOT order from this company

This is the worst company every! I ordered 4 pillows for myself and one for a friend - I only received one of mine and hers finally came. Mine were gifts for my husband and kids and they are not here. I have sent many emails -
that they have responded to, but still no pillows. This is the worst company ever, I am going to call my bank and ask for a refund. I would never have ordered from them if I knew it was coming from China. WHAT A RIPOFF

I ordered a pillow on Dec 3rd and I still haven't received it. The company doesn't respond back to emails and there is no phone number. This was a Christmas gift for my son and he will be devastated if he ever receives it. My dog passed away after this order was placed. I will NEVER due business with this company again!!

I ordered my pet pillow on December 1st and STILL have not received it!!!!! It is now January 9th!! Was a Christmas gift..I was told one time in the beginning it would be here by December 20th..NO communication whatsoever..very very disappointed and will never order from again..too bad...it was a cute idea

Received my package. Pillow looks great will be a nice birthday gift

Ordered by the deadline stated on their site for Christmas delivery - but as of January 8 still do not have product. Horrible communication. No ability to look up order on site. No order confirmation sent to email. DO NOT ORDER FROM THIS COMPANY.

Like everyone else, ordered pillow as a Christmas gift. Still waiting for order to arrive. Tracking # provided only shows that it is in transit from China. I’ve tried emailing their customer service but I never receive a response. Very disappointed that I wasted my money on this order. After reading other reviews it sounds like many customers are getting the wrong pet! I’d give them zero stars if I could!

This is a fraudulent company- stay away!!! On Nov 29th, I ordered 2 pillows for my grandchildren for christmas. Plenty of time for Christmas, right??
ONLY one pillow arrived. I paid for 2 different pillows $65.98! I have sent emails to the company 3 different times, with NO response. They have no customer telephone number available because they do NOT want to deal with customers. They only want your money.
Paypal is no help either. They do not stand behind transactions like amazon does. I will no longer do sales through paypal either.