I loved the idea of this automatic self cleaning litter box and I mainly got it as I would have thought it helped with the smell. The smell is worse using this litter box over the $5 litter tray I use... See more
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Review summary
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I initially bought dog harness, have a jack russell and not overweight, also measured before ordering. I bought size small which he wouldn't wear as too tight, if I wanted to return would have cos... See more
This keeps cleaning or starts cleaning while my cat is in there. It’s started getting scared of it and has ended up Doing its business on what should be the top of the barrel. I have contacted custom... See more
took over 20days for delivery and the tracking of item was less than satisfactory. I had to contact company to see what was happening The bed is lumpy and the rottweiler prefers not to lie on it... See more
Company details
Written by the company
We have been able to achieve a tremendous growth of about 100% every fiscal year thanks to our thousands of loyal customer base, who motivate us to innovate. Our success is built on trust, a strong bond we form with our customers by providing them the best service combined with exceptional quality. Each of our product goes through rigorous testing and quality assurance to ensure its performance. Buy your pet products at wholesale prices. Save money without sacrificing quality. We manage the whole process from product creation to delivering say a new pet bed right to your door. We cut out middlemen and save you money. Spend your hard-earned money on a holiday instead.
Contact info
1/7 Duigan Dr, , VIC 3194, Moorabbin Airport , Australia
- info@petpawz.com.au
- petpawz.com.au
3.4
Average
406 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Fantastic customer service
I had an issue with the pet pool we originally were sent at Christmas and they sent a replacement. Highly recommend this company 👌
August 15, 2023
Unprompted review
Reply from PaWz
We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Chelsea was very helpful
I Had to get a replacement for my automatic litter box as the door was faulty, and Chelsea was so helpful and answered me pretty much straight away and made sure I was looked after as I was very disappointed, hoping the new one has no troubles.
August 31, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Automatic Cat Litter
My order took a while but the response when following it up was prompt and helpful. My cats love it. I was unfortunate enough to discover in my first month that I was having problems but again the responses to help sort were amazing. Seems it has a fault and as it is still under warranty they are sending me a replacement (had the choice of refunding purchase but both my cats and I love it). Thank you so much to the amazing Chelsea for all your help
August 30, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Merlin's Magic Bed....🐾🐾
Awesome bed for our " Old Boy" ..I feel like I could benefit from it also...so comfy...and great with the moisture proof inner liner...
Practical that the cover comes off for washing...
It's so Big...I could fit another Merlin in there...😉😃
June 21, 2023
Unprompted review
Reply from PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon❤️❤️
Contacted PaWz via their chat regarding…
Contacted PaWz via their chat regarding the calming bed I purchased in April and had a very quick response and they are sending me a replacement bed. Great company to deal with. I highly recommend PaWz to all my friends for their dog beds. Thank you again PaWz for your quick response. I will be definitely be purchasing from them again
August 25, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Made an enquiry today and the customer…
Made an enquiry today and the customer service person Chelsea could not have been more helpful. She went above and beyond to help me and answered all my questions. Thanks so much Chelsea you were lovely to talk too.
August 24, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾
Positive feedback
Chelsea had fantastic customer service and the products were amazing. Highly recommend
August 23, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Customer support is excellent
Customer support is excellent. I purchased on of their products and although it did end up being faulty, the follow up service was extremely fast and Chelsea couldn't have been more helpful with her responses.
August 23, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Excellent customer service!
Excellent customer service!
I needed assistance with the smart kitty litter box and they were really happy to help.
August 14, 2023
Unprompted review
Reply from PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Thank you for your prompt service
Thank you for your prompt service - wrote an email for troubleshooting and received a response within 5 minutes from Chelsea. She got me to reset the pet pawz automatic kitty litter and it works again! YAY. Thank you.
August 14, 2023
Unprompted review
Reply from PaWz
Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Great customer service
Great customer service, very prompt. Excellent product, my two cats love it. Makes life so much easier.
July 3, 2023
Reply from PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Happy Doggo
Fast delivery
Fantastic product
My grey hound is sooo comfortable in her XXL bed
August 14, 2023
Unprompted review
Reply from PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
Staff very obliging and friendly to…
Staff very obliging and friendly to deal well
August 14, 2023
Unprompted review
Reply from PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
pet pawz automatic kitty litter
Recently bought the pet pawz automatic kitty litter. Had some issues with it because we overfilled the litter but the customer service representative on pet pawz responded to us very quickly and helped us troubleshoot.
August 11, 2023
Unprompted review
Reply from PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
The 2 GSP’s love their beds
My daughters GSP’s love their new beds very comfortable and the quality was better than I thought. Removable covers makes washing easy
July 3, 2023
Reply from PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
Dissapointed!
Not enough padding and is becoming as flat as a pancake.
Shame as purchased a spare.
Do not recommend for large / heavy pets
July 3, 2023
Reply from PaWz
Good afternoon Katina,
We are sorry to hear that you are disappointed.
Please send us an email to info@petpawz.com.au we will one of our friendly customer service team to help come to the best solution for everyone😊
Well done.
Ordered this dog fence x2. Got both earlier than stated, even if they came a week apart.
Both products were complete & easy to erect.
July 2, 2023
Reply from PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
I got two of your beds I got the…
I got two of your beds I got the X-Large for my daughters bull terriers it was a hit they love laying on it together and I got the large for my Staffy and he also loves it , they are very comfy good value and love you can take the cover off and wash them, Thank you
July 2, 2023
Reply from PaWz
Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon
Excellent customer service
Excellent customer service. When I had a problem they were quick to assist and easily sorted.
August 7, 2023
Unprompted review
Reply from PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
Great level of care
PaWz has great products and a devoted team that are happy to help. Questions are answered swiftly and enthusiastically, I will definitely shop with them again and would recommend them to other pet owners.
July 31, 2023
Unprompted review
Reply from PaWz
We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again
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