I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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Review summary
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My elderly and disabled fur sis Trixie now has the small ball for all of the senses. She has lit up when I've given her it and is the only thing she plays with now so it must be stimulating her! It in... See more
I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
4.8
Excellent
817 reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Good service and quick delivery
Good service and quick delivery, would definitely recommend!
January 18, 2026
Great price and very efficient delivery
January 11, 2026
Dog Coat
Ordered coat for my dog. Fit her a treat. Good quality and lovely colour. Very pleased with my purchase will definitely order again. Delivered on time.
January 11, 2026
I had ordered a gift after Xmas for my…
I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in.
I was kept up to date by Martin on every detail about what was going on and was given a refund no bother at all.
I would definitely recommend this company and will be using it in the future.
December 26, 2025
Disappointing purchase
Good range of products and prompt delivery. I ordered a Kong dog toy as they are usually durable but our Labrador destroyed the duck’s quack in less than 10 seconds!
December 29, 2025
Faultless company
I have been a customer of Pet Products R US for quite sometime.
They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even delivery is excellent .well done
December 20, 2025
Excellent Customer Service
I had to return the item unfortunately but the customer service i received was prompt and first class
December 3, 2025
Highly recommend
Easy to order. I was kept up to date on delivery. Very happy with the product, a dog coat.
November 26, 2025
The pets love it and I will be reordering
November 30, 2025
Easy ordering delivered to your door
Easy ordering delivered to your door, very good service
November 4, 2025
Normally the sweets I purchase are of…
Normally the sweets I purchase are of fantastic value and my pets love them , unfortunately one of the boxes must of got some moisture in one of the boxes as I had to throw them away sadly..
September 27, 2025
Reply from Pet Products R Us
Hiya really sorry to hear this. have just checked our inbox and cannot find any email informing us of any issues with your order. Feel free to email us at support@petproductsrus.co.uk so we can get the issue rectified.
Fast delivery excellent product
October 2, 2025
Best night time treat ever
These are the only biscuits that settle my westie plus he loves them is a bonus,he is a fussy eater . I would recommend, fast delivery easy to order overall brilliant
September 30, 2025
Tropical parrot food
Arrived safely no bursts in the bag or the outer box and was here on time
September 26, 2025
Pet products
Paid extra so parcel would be delivered faster but still took a very long time to get delivered so not sure if I would use again
September 5, 2025
Issues setting up aquarium
I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products that may not have been needed, tested my water and then asked another colleague, Ben, who then gave me another option to try. Thanks to them both I now have a tank and fish that I saw an improvement in minutes. I cannot thank or praise them enough.
September 25, 2025
Unprompted review
A good product at an excellent price
A good product at an excellent price.
Speedy & efficient delivery.
September 2, 2025
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