I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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Review summary
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I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
827 reviews
Asks customers to review
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Replied to 50% of negative reviews
Typically replies within 24 hours
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I got a product cheaper than anywhere…
I got a product cheaper than anywhere else for the exact item so more than happy
July 2, 2025
Only had one delivery so far awaiting a…
Only had one delivery so far awaiting a second
June 21, 2025
Excellent service
Easy to order, quick delivery and Martin always so very very helpful. Thankyou Martin.
June 23, 2025
Item arrived on time
June 5, 2025
Great from start to finish 👏 thank you x
May 31, 2025
Poor Delivery
Great Toy pity delivery is so poor paid extra for 24 hour delivery still took 7 days total waste of money paying the extra
May 20, 2025
My dog loves her "beefy squeaky"!
My elderly and disabled fur sis Trixie now has the small ball for all of the senses. She has lit up when I've given her it and is the only thing she plays with now so it must be stimulating her! It indeed smells beefy, the ridges are not too hard but enough of a bump for her mouth and the colours are dog sight friendly. Thank you for creating this new spark for an older lady and giving her new found energy.
May 19, 2025
Quick delivery packed really well would…
Quick delivery packed really well would definitely use this company again very reasonable prices
May 18, 2025
Fast dispatch and regular updates on…
Fast dispatch and regular updates on the progress of my order,sensible price and shipping costs means i will definitely shop here again!
May 4, 2025
Very good value
Very good value. Excellent delivery time. Our dog loves them 🎾🐾🐾
sensory ball a huge success for the little blind dog but took weeks to arrive. EVRI is a hopeless carrier.
April 30, 2025
Unprompted review
Positive Experience
The whole process of ordering from Pet Products R Us was easy and straightforward. Easy to use website, delivered on time and the palm brush was as described and of a good quality. Would recommend without question.
April 10, 2025
Great service!
April 10, 2025
Good quality products with amazing delivery service x
Everyime we order we are very pleased.
The online ordering is so easy.
Delivery to the door makes everything so convenient.
Good quality products and service. I would highly recommend.
April 4, 2025
Great product
Great product that our partially sighted dog loves. Arrived on time and well packaged. Would definitely recommend.
March 17, 2025
Unusual all wood swing and very sturdy.
Unusual all wood swing and very sturdy.
Something to chew on whilst having fun. It’s great!
March 11, 2025
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