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Pet Products R Us Reviews 

827
•
TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and value of the products offered, finding them to be excellent and well-priced. Many people highlight the excellent service, noting helpful and kind interactions from the staff. Reviewers found the ordering process easy and straightforward, appreciating the clear website. Consumers frequently mention competitive pricing, often finding products cheaper than elsewhere online. The delivery service is consistently praised for being fast, prompt, and reliable, with customers kept informed throughout. Overall, people are very pleased with their purchases and often express a strong intent to reorder or recommend the company.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value, often describing items as excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and efficient... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting competitive and excellent... See more

Service

Customers had positive experiences with service, often describing it as excellent, prompt, and first-class.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Rated 5 out of 5 stars

I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more

Company details

  1. Pet Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(827)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Normally the sweets I purchase are of…

Normally the sweets I purchase are of fantastic value and my pets love them , unfortunately one of the boxes must of got some moisture in one of the boxes as I had to throw them away sadly..

September 27, 2025
Pet Products R Us logo

Reply from Pet Products R Us

Hiya really sorry to hear this. have just checked our inbox and cannot find any email informing us of any issues with your order. Feel free to email us at support@petproductsrus.co.uk so we can get the issue rectified.

Rated 1 out of 5 stars

Pet products

Paid extra so parcel would be delivered faster but still took a very long time to get delivered so not sure if I would use again

September 5, 2025
Rated 5 out of 5 stars

Issues setting up aquarium

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products that may not have been needed, tested my water and then asked another colleague, Ben, who then gave me another option to try. Thanks to them both I now have a tank and fish that I saw an improvement in minutes. I cannot thank or praise them enough.

September 25, 2025
Unprompted review

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