I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Here's a combined 3-star review for Pet…
Here's a combined 3-star review for Pet Products R Us:
"Pet Products R Us at petproductsrus.co.uk offers good prices and quick delivery. Some toys didn't last long with our dogs, but treats like the strawberry jazzies are a hit. Customer service is responsive and handles returns well. Overall, a mixed experience but will consider ordering again."
October 22, 2024
Unprompted review
I buy the Monster Mice dog treats
I buy the Monster Mice dog treats. I can't find a better price anywhere else.
My dogs love the XL moose dog toy and I will be buying another one soon
October 10, 2024
Unprompted review
Kong aqua
Easy to order, delivered when stated. Very very good price for the Kong aqua. Only toy our Beardie will play with - he loves it.
October 18, 2024
Fast delivery and no drama
October 7, 2024
Said what was on the tin and arrived on…
Said what was on the tin and arrived on time thank you
October 11, 2024
Really good price doggy chocolate…
Really good price doggy chocolate buttons and amazing service fast delivery
October 11, 2024
Good product and very good service.
October 10, 2024
Good price and quick delivery
September 27, 2024
Not as good asi thought
Since Saturday I have had to throw 2 toys away as the dogs have ruined them
September 27, 2024
Great product at an excellent price
Great product at an excellent price. Our dog loves her treats, and the strawberry jazzies purchased, we couldn't get locally. Delivered quickly, and we will definitely be ordering again.
September 19, 2024
I cannot get Tushie wipes from my local…
I cannot get Tushie wipes from my local Pets at home , and nothing else works as well …. They are a really good price too.
September 19, 2024
Donated food to cat rescue
Donated food to cat rescue. They sorted the delivery for me. Would recommend
July 28, 2024
Always great service from this company
Always great service from this company. 💯
* The products were the best price.
* Products are of great quality.
* Delivery was fast.
July 24, 2024
Unprompted review
Pet Products R Us - Perfect
Excellent and super fast delivery. Excellent customer service, and very prompt reply via email on queries I had. No quibble return on items not suitable ( I’d ordered wrong size).
As a small family business, prices exceeded competitors. First time I’d ordered and will be ordering again. 5 stars from me 😀
July 7, 2024
delivery was quick
delivery was quick, service efficient, would highly recommend and would reuse 100%
June 24, 2024
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