I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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Review summary
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I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Good purchasing experience on all levels
June 18, 2024
Good stable price and quick delivery
June 20, 2024
Quick delivery and good communication…
Quick delivery and good communication throughout the shopping journey.
June 18, 2024
Good prices .easy to use Web site and…
Good prices .easy to use Web site and prompt delivery
May 25, 2024
very helpfull
June 1, 2024
I was impressed with delivery of my…
I was impressed with delivery of my order. Was kept upto date with tracking. Good quality product. My sisters puppy loved it.
May 30, 2024
not bad but the images of the pet food…
not bad but the images of the pet food were wrong and i ended up with wrong box of flavours although the description was correct i went on the image only thinking i was ordering a certain box of flavours apart from that quick delivery
May 26, 2024
Product not worth it the money
My dog is not interested dropped the ball on the first day and never come back .With the delivery I would say its not worth it.
May 18, 2024
My dogs favourite toy
The only place I could fine my dogs favourite toy. They have very reasonable prices and fast delivery great service overall. If only every online seller was like these guys life would be a better place.
May 23, 2024
Exactly what I ordered & arrived quickly
The site was easy to use. Made the order and items arrived as ordered in a very timely manner. I had no reason to contact them because the order went smoothly.
May 8, 2024
easy to order,came on time,thanks
May 2, 2024
Good products and service
Our dog loves these treats (milk/white/pink monster chocs and the mice). We have used Pets Products R Us for these twice now. It turns out those treats last a long time or we'd use them more frequently!
Our order was a smooth transaction. Clear communication and delivery was as you'd expect too. Very happy customer. I will use them again.
April 26, 2024
My dog loved this ball.
Good service, delivered quickly. Dog loved the ball so much he didn't want to drop it. Realistic meat smell and as described, the smell, texture, sound etc. keeps the dog stimulated. Good value for money.
April 21, 2024
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