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Pet Products R Us Reviews 

827
•
TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and kind staff who provide valuable advice. Many appreciate the easy ordering process and the prompt, reliable delivery, with items often arriving well-packaged and on time. Reviewers frequently commend the high quality of products, which are often effective and loved by pets. People also consistently find the prices to be excellent and competitive, offering great value for money. This combination of quality products, fair pricing, and efficient service leads many to express their intention to reorder.

What people talk about most

Product

Customers consistently report satisfaction with the products, highlighting their good value, quality, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Price

People report positive experiences with pricing, consistently finding good or great value for money. Many... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and great.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Rated 5 out of 5 stars

I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more

Company details

  1. Pet Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(827)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the best suppliers

I have made a couple of orders for bird toys and the quality is excellent. The price is reasonable and so is the postage cost.
Orders are promptly prepared and despatched, this company is now the only one I used for toys for my birds - others have had damaged/poor quality items that cost a lot more.
Please do not close down!

March 28, 2024

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