Petradar Reviews 

654
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally efficient service, wonderful poster creation tools, and compassionate advice provided during stressful times. People note that the digital platform is very simple to navigate and successfully helps spread awareness to reunite missing pets with their worried families. However, some people mentioned that social media engagement was disappointing and they received zero results after paying for promotional packages. A few other people also felt that the website resources were quite frustrating to use and online support forms failed to work properly on various devices. Consumers additionally noted that sponsored posts lacked editability and external advertising platforms showed no active broadcasts.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the fast-acting approach, helpful... See more

Website

Customers had mixed feelings regarding the website, with many praising the user-friendly design and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, describing the team as very... See more

User experience

Reviewers express great satisfaction with the user experience, highlighting an excellent and easy to use... See more

Social media

Consumers find social media to be ambiguous, with people reporting mixed results regarding online campaigns.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petradar delivers excellent communication around lost pets. Posters, social media ads, a dashboard, everything one needs to keep an eye on spreading the news about their pet. In the end my cat was f... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Simba was found nearby. The person contacted PerRadar through the QR code which meant I could contact the finder who helped us retrieve Simba. Whoever needs this service will not be... See more

Company replied

Rated 5 out of 5 stars

I took a chance on this website and I’m glad I did. After talking with some neighbors in my neighborhood, they did make me aware that they had seen the post that was made by this company so everyone w... See more

Company replied

Rated 5 out of 5 stars

PetRadar helped us be reunited with our lost cat after more than 2 weeks. The printable poster and QR code elicited a number of responses after we put these up around the neighborhood. There was also... See more

Company replied


Company details

  1. Animal Protection Organization

Written by the company

For people with a missing pet that don’t know what to do, we help you every step of the way. Instead of only putting posters and hoping for the best, we also pro-actively alert thousands of your neighbors with digital alerts. Note: Beware of Impersonators! We’ve been made aware of scammers impersonating PetRadar, using our logo and contacting pet parents directly. Please know that we will never reach out via Facebook messenger, unofficial emails (like Gmail) or request payments. All our communications come from @petradar.org and services are registered exclusively via our website.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(654)

159 reviews in the last 12 months

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Rated 1 out of 5 stars

Reply

This a reply for Pet radar, what several emails?I got 2 emails where to look and where to say it's missing my baby fur, that advises I found them for free I didn't had to pay I haven't seen any active campaign or any prove that was spread...just a email that reached 4000 people..where are this people?I haven't seen you anywhere on Facebook, Instagram etc..none of my friends or family or neighbours saw anything from you guys false advertising just to get money on people pain from missing their per fur...and the poster I asked continuing I got it after 3 days one that said was not available in my country..that means uk as I am here and I paid from UK account..I have pictures to prove and emails in hand that I sent and no answer so I want my money back as you guys didn't do what you advertising you were doing.

May 15, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Ana,

We’re really sorry this felt stressful 😔 We know how overwhelming it is when a pet is missing, and the last thing we would ever want is for someone to feel ignored or abandoned during that situation.

But we also want to clarify a few things 🙏 We replied to your direct messages immediately, sent multiple emails, and when you had trouble accessing the poster, we even resent it directly to you as a PDF attachment to make things easier.

The error message you shared with us also didn’t appear to come from PetRadar itself, but rather from your email/browser environment 😥 So although we absolutely understand the frustration, the issue didn’t seem to be caused by our service.
We genuinely did try to help and communicate with you throughout...

We wish you and your furry friend many happy and peaceful moments together,
Alexandra 🐾

Rated 5 out of 5 stars

While we found our cat this helped calm…

While we found our cat this helped calm everyone down

May 15, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear pet parent,

Thank you so much for sharing this 💛

We’re really happy PetRadar could help bring a little calm while everyone was worried.

And of course, the best part is that your cat is safely back home 🐾

Wishing you all many peaceful and happy moments together ,
Alexandra 🐾

Rated 5 out of 5 stars

My cat was missing for 11 days and…

My cat was missing for 11 days and during that time I was supported and encouraged to not give up by the fabulous staff at Petradar.
She is now home and well.
Thank you soooo much.

May 2, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hello dear pet parent,

Thank you so much for your kind words 💛

Eleven days must have felt incredibly long and emotional, but we’re so so happy to hear your cat is finally back home safe and well.

And thank you as well for allowing us to be part of the journey and support you through it 🙏 Messages like yours truly mean a lot to us.

Wishing you and your furry friend many peaceful and happy days together,
Alexandra 🐾

Rated 5 out of 5 stars

PetRadar helped us be reunited with our…

PetRadar helped us be reunited with our lost cat after more than 2 weeks. The printable poster and QR code elicited a number of responses after we put these up around the neighborhood. There was also information on what to do and who to contact that they supplied.

May 12, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Ian,

Thank you for taking the time to leave this review!

More than two weeks is such a long and emotional time when a beloved pet is missing 😔 It must have been an incredible relief to finally bring your cat back home.

We’re really happy to hear the posters and QR code helped generate responses from people nearby 🙏 Sometimes it truly only takes one person noticing the right thing at the right moment.

Wishing you and your cat many happy and peaceful days together 💛

Alexandra 🐾

Rated 5 out of 5 stars

Excellent service

Excellent service, quick smooth and easy to use. I was able to post Angel missing within minutes. The tips, and support updates where timely and useful.

May 9, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Corinthia,

Thank you so much for taking the time to leave such a kind review 💛

It really means a lot to us to hear that PetRadar could make a difficult situation feel a little more manageable 🙏 Your words truly mean a lot.

Wishing you and Angel all the very best,
Alexandra 🐾

Rated 3 out of 5 stars

Low engagement but good services

Posts are real but their accounts aren't as popular and the posts were not getting much engagement when my pet went missing. But I believe every little helps! Liked the poster and the map of lost pets! Hope you find your pet if you've lost yours 🩷

May 8, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Claudia,

Thank you so much for taking the time to share your experience and for your kind words about our posters and lost pet map 🩷

We also wanted to clarify one thing that can sometimes be confusing: the public organic Facebook post itself is not the actual advertising campaign.
The real visibility comes from the ads targeted to people in the specific local area where the pet went missing - so the number of followers or likes on our pages does not affect how many local people see the campaign.

Thank you again for giving PetRadar a chance during such a stressful time, and we really appreciate your feedback 🙏

Wishing you and your furry friend all the very best,
Alexandra🐾

Rated 5 out of 5 stars

Highly recommend PetRadar!

Although PetRadar didn’t help us find our car, knowing that thy helped spread the word was a huge help and piece of mind for us.

May 2, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hello dear Eric,

Thank you so much for the lovely review🙏

We’re really glad we could support you during such a stressful time and help get the word out for your cat. Knowing we brought even a little peace of mind means a lot to us 💛

Wishing you and your furry friend all the best,
Alexandra 🐾

Rated 1 out of 5 stars

This company basically robs you blind

This company basically robs you blind! I signed up as my cat was missing the moment I paid my neighbor informed me she had seen my cat so i cancelled it instantly. I contacted the to kindly ask for a refund and they still haven’t got back to me over a week later! Also Alexandra I had contacted you directly on multiple occasions through your email as it is the only source of contact and I still have not received a reply so this is the only way to let people know how you handle your business

April 29, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Jessica,

We’re sorry to read this, though your review is quite surprising.

We take customer support very very seriously and respond to every single message we receive from all pet parents, personally and as quickly as possible, regardless of the issue. I haven't been able to find any inquiry from you in our system.

We also asked you to provide any proof of using our service and none has been provided. Because of this, we unfortunately have no way to verify your claims.

Editing your review and mentioning my name after I signed a public response does not mean you had prior contact with me privately 🙏

So I do have to ask: are you sure your message was actually sent to us?
Had we received it, we would have gladly looked into your account and explained the situation. If your furry friend was found quickly, that’s of course wonderful news 🐾

Reviews unfortunately aren’t the right place to resolve account-specific payment issues, but we are always available and happy to help when contacted directly 💛.

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Thank you so much you’ve helped us…

Thank you so much you’ve helped us bring our beloved Rupert home! If it wasn’t for the posters we’d never have known that he made it 2 miles away and have been able to go and bring him home!

April 26, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Becky,

Thank you so much for sharing this 🙏🐾💛

We’re incredibly happy that Rupert is safely back where he belongs, at home with the people who love him 💛🐾

Wishing you many happy, safe, and much less adventurous days ahead with your beloved Rupert 😻

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Thank you for advice and help to find…

Thank you for advice and help to find my pet Duke.

April 25, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Tina,

Thank you so much for your lovely review 🙏
It truly means a lot to us to know we could be there for you during such a stressful and emotional time 😔

I hope Duke is safe, happy, and enjoying lots of love and cuddles at home now 😻
Wishing you both many peaceful and happy adventures together 💛

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Pet radar led to our cat being found

Pet radar led to our cat being found. He wandered far from home but som lovely people who gave cats of their own found him and looked up pet radar and literally called to our door. We are forever grateful to them

April 25, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Orla,

Thank you so much for sharing this🙏
Stories like yours are exactly why PetRadar exists 😢

There are truly some wonderful people out there, and we’re so grateful PetRadar could help connect you with them in that moment 💛

Wishing you many happy, safe, and cozy moments together from now on! 😻

Warm regards,
Alexandra 🐾

Rated 4 out of 5 stars

Such an easy to use site

Such an easy to use site, however, editing was a bit difficult, as others have previously stated. This needs to be fixed to allow proper editing further down the page, otherwise a helpful site, despite being a little pricey.

April 21, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Margaret,

Thank you so much for taking the time to leave us a review 🙏
We’re really glad to hear that you found the site easy to use and helpful during such a stressful time 😢

We also truly appreciate your feedback about the editing experience. We understand how frustrating it can be when changes aren’t as easy to make as they should be, especially when every minute matters. Feedback like yours helps us improve the experience for future pet parents 💛

Regarding pricing, we do our best to offer as much as possible for free, including the website listing, QR poster, sighting form, and guidance throughout the search. The paid option is mainly for social media advertising, where we pay Meta directly to show the ads to people in your chosen area, and the more views you choose, the higher the cost 🥲.

Thank you again for your honest feedback and support.

Wishing you and your furry friend all the very best, and we hope your pet stays safe, happy, and close to home!💛

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

So helpful!

So helpful!

April 21, 2026
Unprompted review
Petradar logo

Reply from Petradar

Dear Maddison,

Thank you so much for your lovely review 🙏💛

We’re so happy to hear that you found PetRadar helpful during such a stressful time 😢 Helping pet parents through these difficult moments means the world to us.

Wishing you and your furry friend all the very best!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

More people should know about this site!

It's great to have a free platform to post a missing animal as I'm not on social media

April 18, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Charlotte,

Thank you so much for your kind words 🙏
It really means a lot to hear that the platform was helpful to you 💛
Making sure that everyone has a way to spread the word, even outside of social platforms, is something that’s really important to us.

We truly appreciate you taking the time to share this, and we’re wishing you and your pet all the very best!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

After i lost my pet

After i lost my pet, petradar was the best website from which i could make and download the posters that allowed facilitated the spread of the news and to reach the community to bring my son back home

April 13, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Denisa,

Thank you so much for your kind review 🙏
We’re really glad that the posters helped you spread the word and reach people around you.

And I have to say… calling your pet your “son” says everything about the bond you share 💛🐾 I’m so happy he made it back home to you!

Wishing you both all the love and many safe, happy moments together!

Warm regards,
Alexandra 🐾

Rated 4 out of 5 stars

User friendly

Il est tres facile de rentrer les informations de l'animal disparu/perdu.

April 11, 2026
Unprompted review
Petradar logo

Reply from Petradar

Bonjour Aimée,

Merci beaucoup pour ton retour!

On est ravis de savoir que tu as trouvé la plateforme simple et intuitive à utiliser 💛
On essaie vraiment de rendre le processus le plus fluide possible, surtout dans des moments déjà stressants.

Et si jamais tu as des idées ou des suggestions pour améliorer encore l’expérience, n’hésite surtout pas à nous les partager; ça nous aide énormément à mieux accompagner les autres propriétaires 🙏

On te souhaite tout le meilleur pour la suite,
Alexandra 🐾

Rated 5 out of 5 stars

This app helped me to find my cat and…

This app helped me to find my cat and to keep hope to find her with the messages of people who reacted to my post… I made some flyers and that was really helpful… so thank you for the messages and thank you for this app

April 11, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Ana,

Thank you so much for your beautiful message 🙏
It really means a lot to hear that we could be part of your journey in finding your cat 💛
We’re so happy your fluffy friend is back home, and that you didn’t give up along the way!

Wishing you both lots of peaceful and happy moments together!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

PetRadar was very supportive and their…

PetRadar was very supportive and their advice and posters invaluable.
I would recommend any missing pet owner to use them.
I cannot vouch for their social media posts but, hey ho, my 1yr old cat came back by himself 14 days after going missing, possibly because I left my t-shirt (scent) outside following PetRadar advice.

April 9, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Tuan,

Thank you so much for sharing this 🙏
We’re really glad to hear that the guidance and posters were helpful during that time. It can be such a stressful experience, especially with a young cat.

And what amazing news that your cat came back after 14 days!
The scent tip you mentioned is actually something we see help quite often, so it’s really nice to hear it may have played a role in your case.

We also appreciate your honest note about the ads. Every situation is a bit different, but we’re just happy that in the end, your little one made it back home safely.

Wishing you both lots of calm and happy moments ahead 💛

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

In a new home.

Just being able to list Nala was a tremendous comfort, and relieved a lot of distress, knowing that help was available to locate her. Thank you❣️

April 9, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Barbara,

Thank you so much for taking the time to share this 🙏
It truly means a lot to us to know that we could bring even a bit of reassurance during such an overwhelming moment 💛

Wishing you and Nala all the very best, and lots of peaceful, happy moments together!

Warm regards,
Alexandra 🐾

Rated 1 out of 5 stars

Scam.

Scam.

Paid the fee to post advert of our missing cat. But nothing has gone live, which we have checked across multiple accounts.

For clarity, I have contacted Petradar and asked for proof that this was posted. The 'proof' they sent was a link to a 'demo ad', which is not live for anyone. This is clearly a scam.

They are the worst type of people, using peoples grief and fear for personal profit.

April 4, 2026
Unprompted review
Petradar logo

Reply from Petradar

Hi Andrew,

We’re sorry to hear that you feel this way.

At the same time, we haven’t had the opportunity to look into your specific case or understand what may have caused this impression. We respond to every request and are always available to check, explain, and resolve anything that may seem unclear.

Without that direct exchange, we have no indication that something wasn’t working as intended, and calling a service a "scam" without first giving us the chance to look into it does not reflect how we operate.

If something didn’t appear as you expected, we would have gladly reviewed it and clarified things for you.

We're always here to help, but we do need to be contacted in order to do so.

Alexandra 🐾

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