If I could give a minus I would. I took my difficult dog here for a groom having been told by the manager that the groomer there is the best. Long story short they treated my dog in such a bad way th... See more
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I've used the in-store grooming salon regularly for 2 of my nervous ex-puppy farm rescues. I have nothing but praise for how the staff go out of their way to ensure the grooming experience is as stre... See more
Really good price, pup okay so far with Acana after switching from Orijen(made him too hyper & price continually going up). Hopefully I'll be ordering it from here on repeat if tum stays settled. Plea... See more
Company replied
I take my 2 cocker spaniels to be groomed every 6 months at pets & friends and the staff are always lovely. My dogs are a little nervous but they always accommodate and let me know how they have got o... See more
Company details
About Pets & Friends
Written by the company
Here at Pets & Friends, we’re here for you and your pet every step of the way. We want to help you give you pet everything they need to ensure they live a long, healthy, and happy life.
With 50 years experience in the pet industry, you can be confident that you have our support, and that you can trust us to go that extra mile for you and your pets.
From baby, to senior and everything in between, we are here to ensure you get the best quality and value for your pet. Our customer service team have both yours and your beloved pet's best interest in mind, and are here to answer any question or query you may have about your pet.
Not sure what food is best for your dog? Need a new cat collar? Want to find more information on our Repeat & Save subscription service? No question is too small for our team, Call us today at 0115 695 0252 or email us at customerservices@petsandfriends.co.uk and we will get back to you as soon as we can
You can find us online, or at one of our local stores. Find your nearest store at https://www.petsandfriends.co.uk/pages/store-locator
Contact info
Pets and Friends Trading Limited, Pedigree House, Ambleside, Gamston , NG2 6NQ, Nottingham , United Kingdom
- 0115 695 0252
- customerservices@petsandfriends.co.uk
- petsandfriends.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Turned up on time and was kept informed…
Turned up on time and was kept informed every part of the order.
June 4, 2024
Reply from Pets & Friends
Hello.
Thank you for leaving us your review.
Hannah
Pets & Friends.
Really easy and the right priceSimple easy to use website fast…
Simple easy to use website fast efficient service
June 4, 2024
Reply from Pets & Friends
Hello John.
Thank you for your review.
Hannah
Customer Service Manager.
Reply from Pets & Friends
Hello Laura,
Thank you for your 5* review!
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Pleased to read your order arrived fast and as expected!
Hannah
Pets & Friends
There was an issue with delivery and…
There was an issue with delivery and Pets and Friends sorted it out immediately without any fuss.
May 23, 2024
Reply from Pets & Friends
Hello.
Thank you for taking the time to leave us your feedback.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello Tina,
Thank you for leaving us your 5* review.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello John.
Thank you for your 5* review.
Hannah
Pets & Friends.
Food arrived on time.
May 31, 2024
Reply from Pets & Friends
Hello Scott,
Thank you for taking the time to leave us your feedback.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Thanks for your 5* review.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello,
Thank you for your super 5* review.
Hannah
Pets & Friends.
Really good price
Really good price, pup okay so far with Acana after switching from Orijen(made him too hyper & price continually going up). Hopefully I'll be ordering it from here on repeat if tum stays settled. Pleased with delivery too. Would recommend.
May 30, 2024
Reply from Pets & Friends
Hello.
Thank you for your 5* review.
Hannah
Pets & Friends
Reply from Pets & Friends
Hello Ann,
Many thanks for reviewing our services, we look forward to receiving your next order.
Many Thanks,
Hannah
Happy Customer
Easy subscription service and great delivery. No issues with subscription, reminders before it renews help plan your space in the cupboard and adjust delivery dates if needed. Also, a big fan of yodel services when you can just as easily request for different delivery date if not in or track your driver live on the day.
May 29, 2024
Reply from Pets & Friends
Hello Ramita,
Lovely to read you had a great experience with us on your latest order.
Please do reach out to the customer care team with any help you may need on your next order.
Many Thanks,
Hannah
Helpful & friendly customer services…
Helpful & friendly customer services staff easy ordering,
excellent prices & prompt delivery.
May 29, 2024
Reply from Pets & Friends
Hello Sheila,
Thanks for leaving us your 5* review.
Hannah
Pets & Friends.
Fantastic customer service and…
Fantastic customer service and competitive pricing. Packed exceptionally well and fast delivery. Will be a regular customer.
May 28, 2024
Reply from Pets & Friends
Hello.
Thank you for taking the time to leave us your feedback.
Please reach out to the customer service team with any questions or queries you may have moving forward.
Many Thanks,
Hannah
Pets and Friends.
Easily ordered and quickly delivered
May 16, 2024
Reply from Pets & Friends
Hello,
Thank you for leaving us your 5* review.
Hannah
Pets & Friends.
Missing item and poor communication
I orderd A 48 pack of natures menu cat food and 3 12 packs of natures menu raw food and the Turkey was apparently out when they packed my order because they left it out with a note on the packing communication was slow but I requested a refund
May 28, 2024
Reply from Pets & Friends
Hello Coda,
I am sorry to read your order had to be split shipped due to the Turkey flavour being out of stock on your order.
I have processed you a refund as requested rather than waiting for the stock to arrive.
Many Thanks
Hannah
On 4 occasions we were left wondering…
On 4 occasions we were left wondering if our dogs food would arrive. The food would usually be due to arrive on a Thursday, and it would get to the Weekend with no notification that a deliver was coming, only that the payment had been taken. I would then have to enquire the next week to then be told there was no stock to be sent. The problem is that it left us having to purchase more expensive food from a local-ish place that was a bit of a pain to get to.
EDIT 03/06/2024
For some reason I can't reply to the company that replied below. But what they said about the stock level email is a lie. I had a notification from them on the 6th of May saying the order has been processed, I then had to email them on the 11th! To chase it up. I have the proof but can't attach it.
May 17, 2024
Reply from Pets & Friends
Hello Thomas.
I am sorry you were disappointed with your recent order. This is not the customer experience we strive to give. Unfortunately on your order you had a stock issue caused by the supplier, we always send emails if your order has been in our system longer than 3 days apologising for the delay. Our stock level is monitored and i will ensure the team are updated on your recent frustration.
Many Thanks,
Hannah
New puppy
Staff were really helpful with my new puppy. They helped me with purchasing the correct harness and gave me some free treats. I can always count on them to be professional and informative.
May 27, 2024
Reply from Pets & Friends
Hello,
Thank you for taking the time to leave us your 5* review.
Hannah
Pets & Friends
Reply from Pets & Friends
Hello Claire,
Thank you for taking the time to leave us your 5* review. We appreciate your feedback and look forward to receiving your next order.
Many Thanks,
Hannah
Pets & Friends.
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