Petsome Reviews 

220
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company, expressing strong satisfaction with their online purchases. Customers frequently share that their beloved pets absolutely adore the comfortable donut beds, cozy blankets, and durable, entertaining toys. Consumers also deeply appreciate the exceptionally helpful customer support team and the carefully designed merchandise that perfectly and wonderfully suits their furry companions. Some reviewers were not happy with the delivery times, noting that international shipping to distant locations took significantly longer than anticipated. Additionally, a few people mentioned that certain items had somewhat lower quality, reporting issues with shedding or items not meeting expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high quality and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with durable, well-made pet... See more

Delivery service

People report ambiguous experiences with delivery service, as some consumers faced long international... See more

Staff

Reviewers mention positive feedback about staff, noting that people are super helpful, kind, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional and pleasant journey.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has done well with there products they definitely are sturdy and my dog absolutely loves them thank you very much.

Rated 5 out of 5 stars

Something my kitties and I can't live without... the Donut Beds from Petsome 🐾 💓💓💓🐾 My cats loooove to cuddle, and these beds are purrrfect😍 I am thrilled with the quality and the selection... See more

Rated 5 out of 5 stars

A rep. reached out to me asking about being an ambassador. The representative explained the process thoroughly and answered all of my questions. My products arrived within 3 weeks with no issues. I te... See more

Rated 5 out of 5 stars

A really lovely doughnut bed so soft and comfy. Our 2 border terriers love it we had the medium size so only one fits at one time. They are taking it in turns! The quality is very good standing up to... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(220)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The beds are soft

The beds are very soft and of good quality, my rabbit liked it very much I did not think he would stay still in it, but he did, your attention is good, the shipment was a little delayed, but arrived in perfect condition

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I ordered items and only 1 item of 5 arrived. When I contacted the business they said it was my mistake even though I have a confirmation e-mail and an e-mail showing the items have been shipped.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

The Beautiful products

The products are beautiful and received them very quickly. the fabrics are soft and excellent. my pet wears its product every day. I recommend buying from Petsome.

December 5, 2023
Unprompted review
Rated 4 out of 5 stars

Fab products

Petsome has fab products! Their toys are tough wearing, and cute too! Only downside is delivery takes quite a long time (almost 3 weeks) however, can’t complain as my first order was free in order to become an ambassador! Excited to hand out discount codes to my followers!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Dog bed

We got the donut bed and my dog absolutely loves it! It’s very soft, my puppy fits perfectly inside. It looks super comfy and the material is good as well. I will buy more for sure

October 19, 2023
Unprompted review
Rated 4 out of 5 stars

Petsome is the best

I was completely impressed with their professionalism and customer service,
the product quality is consistently outstanding I highly recommended.

September 26, 2023
Unprompted review
Rated 4 out of 5 stars

The custumer service were so polite and…

The custumer service were so polite and very helpful.
I found their offer interesting as both sides have their own benefits and the products are cute and nice!
The only thing that bothered me was the delivery time it took 15 days which i find way too long.

September 18, 2023
Unprompted review
Rated 4 out of 5 stars

A late arrival

A happy customer! it was 2 days late than it said it will be , but it arrived in good condition and my cat loves her new bed

September 25, 2023
Unprompted review
Rated 4 out of 5 stars

Amazing 🤩

What i loved the most about Petsome was the quality of their products. Simply amazing! My cat absolutely love it🥰

September 24, 2023
Unprompted review
Rated 4 out of 5 stars

Petsome bed

My dog is in love with his bed, they reached out first, i paid just for the shipping which is not that much for a free bed, after 7 days i got it delivered.

September 8, 2023
Unprompted review
Rated 4 out of 5 stars

I recently ordered a pet bed from…

I recently ordered a pet bed from Petsome.co, and I'm thrilled with the experience. Although The bed arrived in a delay of 4 days,but i was able to track it through the website which was really creative of their side.
The quality and comfort of the bed are impressive, and my pet loves it.
They have wide product range which makes it a go-to for pet owners. Highly recommended!

September 26, 2023
Unprompted review
Rated 4 out of 5 stars

Amazing🤩

Amazing🤩
I was stunned by there service, I have a cat, I need to buy her a bed, I found the bed and blanket I searched for so long, I payed and the shipping had a delay of 3 days.

September 15, 2023
Unprompted review
Rated 4 out of 5 stars

A really good service and good talking…

A really good service and good talking with customers , they reached out to me through instagram for an ambassadorship and i got my dog toys he really loves them and they are a good quality ( still have them till now ) , the shipping just delayed few days but I’m happy with the service

July 14, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look