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I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispat... See more
Company replied
Great service ! They have loads of options for our Jack Russell who has some health issues so can’t eat certain products. They stock a great variety of things and delivered them quickly. Communication... See more
Great service! The delivery company trashed the parcel. I phoned Pets On Point phoned me back almost immediately. I sent some photos through and a new parcel was dispatched promptly! Definitely recomm... See more
Company details
About Pets On Point
Written by the company
We are a small, family-owned, and operated business that takes pride in supplying the best quality pet supplies to our customers. We carry a wide range of products, including food, toys, and accessories, to meet the needs of all types of pets from Cats, Dogs, horses and even farm animals.
As it’s just ourselves running the day-to-day of the business it means we can always strive to offer the best prices on the market, and we back up our products with excellent customer service. We want to ensure that each and every customer who visits our online store has a positive experience.
If you have any questions about any of the products on our site, please feel free to drop us an email at sales@petsonpoint.co.uk
Thank you for considering our shop as your go-to pet store.”
Contact info
Taylor Street, KA8 8AU, Ayr, United Kingdom
- +44 (0) 8081969994
- sales@petsonpoint.co.uk
- petsonpoint.co.uk
3.7
Average
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick delivery
Quick delivery, package arrived all intacted which is always helpful!
Good price.
August 25, 2023
Reply from Pets On Point
Hi Alison,
We are super grateful you had a good experience with PetsOnPoint!
Look out for the processing fee.
Decent price, OK shipping, but they sneak in a "processing fee" when you make payment. Very cheeky!
Update. I have NEVER before been charged for using PayPal by a retailer. Having now discovered that their charges are higher than other payment providers I will just use a card. If you want to accept PayPal then swallow the charge, like everybody else does.
August 25, 2023
Reply from Pets On Point
Hi Rondy,
Thanks for you feedback, although I think you might notice that it's a PayPal fee your being charged which you don't get if you pay by credit or debit card.
It's unfortunate that this fee has merited our services a 2 star review and as a family business we will try to improve on this and look at what other options they are to remove this fee for our PayPal customers.
Hopefully our low prices and next delivery day service that we offer will have you return in the future.
Wish you a very good day from all of us at the PetsOnPoint Family.
Reply from Pets On Point
Thank you very much for your positive feeback!
Reply from Pets On Point
just what we love to hear we hope your Cat enjoyed his food!
Reply from Pets On Point
Thank you very much for your positive feedback its great to know you had such a good experience with us!
Easy website to navigate and good…
Easy website to navigate and good prices. Delivery was exceptionally good and my order arrived within two days.
August 2, 2023
Reply from Pets On Point
Thank you very much Hilary! We love to hear that our customers have such a positive experience with us!
Easy to order… and prompt…
Easy to order… and prompt delivery…everything I ask for…thank you.
July 15, 2023
Reply from Pets On Point
Coleen thanks very much for your positive feedback it warms our hearts to know we made your experience ordering from us such a great experience!
Reply from Pets On Point
Thank you very much for the positive review!
Reply from Pets On Point
Super happy that we served you well!
Reply from Pets On Point
Thanks John, we're really happy you had a great experience shopping with us!
Amazing service
Amazing service, would definately order again. Have already told my sister and friends.
June 8, 2023
Unprompted review
Fantastic service
Fantastic service. Products arrived quickly and very high quality. Great selection will definitely be ordering again.
June 5, 2023
Unprompted review
Great service
Great service everything ordered arrived quickly and was great quality. Would definately recommend
June 9, 2023
Unprompted review
Great service
Great service ! They have loads of options for our Jack Russell who has some health issues so can’t eat certain products. They stock a great variety of things and delivered them quickly. Communication throughout was brilliant. Highly recommend this site.
June 7, 2023
Unprompted review
5⭐️ pet supplies
Bought some pet supply’s for my cat, quick and easy website no issues and my stuff was delivered quickly and on time, I would recommend this website to friends and family
June 6, 2023
Unprompted review
Various products on sale
Various products on sale. Placed my order and it was promptly delivered as promised. Will definitely buy again
June 1, 2023
Unprompted review
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