PetsPyjamas Reviews 1,244

Zahraa was very helpful and quick with quote while browsing

So happy with the help with booking with PetsPyjamers, didn't know how to follow the link to pay and the lady was so patient when explaining!! Love being able to talk to a human being, not everyone is computer or phone savvy. Thank you. ❤

Website & Joanne as previously made the research and then the subsequent booking process very easy

Joanne helped us make the perfect booking for our wedding anniversary with our dog Blake, looking forward to our break in the Cotswolds!

Joanne has really given great service by helping so much. I had a query last night and a reply first thing this morning. I wanted a particular room and the hotel was contacted, quote amended and replied in no time at all! Thanks so much!

Dealing with Pets Pajamas made my booking experience easy and most enjoyable . The lovely staff who dealt with my enquiry were very helpful and put themselves out to accommodate my needs in respect of my booking. I spoke with Joanne and Ashley on two separate occasions and they both offered me a warm and welcoming service and I should like to thank them both for their kind services.

Good choice of venue.
Helpful staff at Pets Pyjamas namely Joanne, that very quickly answered a text message when I was having difficulty ensuring my payment went through

Joanne was very helpful and answered my numerous questions very quickly. We are looking forward to our stay next month

Excellent and effective service booking a dog friendly venue for my family gathering to celebrate my 70th birthday next March. I would highly recommend the company in general and Zahraa in particular :))

Zahraa dealt with my query in a very courteous way and followed up with an efficient and pleasant response to that query having contacted the hotel on my behalf. I was most impressed.

I can’t speak highly enough of how Zahraa was so attentive to our needs in booking our stay away with PetsPyjamas. A welcome card, treats, dog bed, in fact everything a dog could need and great for mum and dad too! Thank you for enabling us to have that much needed break.

Organised a touring holiday for me making amendments as my plans changed Ashley put together my requirements. Pleased with the outcome

We received a voucher from a friend for my husband’s 60th birthday which led us to look up pets pyjamas. I was a bit sceptical but I have to say that everyone has been exceptionall. I have looked at a couple of properties and have had a speedy reply but no fault of them we weren’t able to go ahead. However this week I’ve been virtually chatting with Zahraa and what a lovely surprise to feel like someone genuinely cares. It’s a blessing. Thanks to Zahraa I will definitely look to pets pyjamas again our special weekend is next week at the kings Head in Great Ayton and we are so looking forward to it. They have been amazing thank you all xx

Donna was super prompt and helpful amending our booking. Thank you

Once again PetsPyjamas came up trumps, Jodie was very helpful in booking my second trip away with them and I would have no hesitation in recommending PP, second to none when it comes to bookings holidays with your pet.

great service from Donna. The 3 for 2 offer wasn’t available on the dates we requested. Once I explained we only wanted to take up the 3 for 2 Donna found the offer at the price we wanted to pay.

Great efficient service provided by the team at Pets Pyjamas. Will definitely use them again

Really easy booking with great support from Jodie. Made using vouchers that we received from our friends super simple. Thanks!

Totally ruined our holiday in my opinion. The hotel was dirty, shabby and dated. Reported this to PetsPyjamas, along with photos, and they couldn't care less. Keep fobbing us off. Customer services keep sending generic emails saying they are waiting to hear from the hotel. My advice look elsewhere.

Response to PetsPyjamas

Customer services are not assisting me they are fobbing me off. In my opinion once you have the money you couldn't careless.

UPDATE
Classic example of passing the buck! PetsPyjamas no response and accept no responsibility and Burleigh Court states it's down to PetsPyjamas. Customer caught between the two left out of pocket and a ruined holiday. (Still waiting for a response from PetsPyjamas. Not holding my breath! ) I note you believe your customer service is dealing with this. Still waiting......

Donna was absolutely amazing to deal with and made us feel so good about our stay that we have booked. So helpful and more to the point, had really great people skills. Something of a rarity these days. We’re so looking forward to our mini break with you guys. Thank you.
David and Jackie ❤️